IATA introduces new rule for agents

A young man and a woman came to the travel agency. They want to go on a trip during their holidays. The girl agent offers them different countries. She shows it on the globe.

The International Air Transport Association (IATA) has introduced a new rule for agents when booking flights from the beginning of next month.

According to IATA’s Resolution 830d regarding reservation solutions for accredited agents, an agent “must actively ask each passenger whether they wish to have their contact details (phone number and/or email) provided to airlines participating in the itinerary for the purposes of contact in an operational disruption”.

The resolution says the agent must ensure the passenger’s consent is obtained in compliance with any data protection directives or regulations.

“Where the passenger wishes to have their contact details provided to airlines participating in the itinerary, the agent must enter it in the Passenger Name Record (PNR), while maintaining compliance with all applicable data protection directives and regulations,” it says.

In the event that the passenger exercises his or her right not to provide their contact details, IATA has ruled that it is up to the agent to indicate that the passenger has declined to provide such details, and to enter the refusal in the PNR to limit any statutory liability.

“In such a case, the agent must actively advise the passenger that they may not receive information from the airline relating to flight cancellation or schedule changes (including delay in departure),” the resolution states.

Email the Travel Weekly team at traveldesk@travelweekly.com.au

    Latest comments
    1. With so much travel being booked online, how is this meant to apply to travellers who do not have any interaction with a consultant during the booking process? It is perhaps a little antiquated of IATA to assume that every air booking is made with a human and not a robot, OBT or via AI?

agents booking flights flight bookings iata international air transport association travel agents

Latest News

  • Aviation

Low-cost Indian carrier SpiceJet continues to burn cash

It’s not just low-cost Australian carriers that are facing hardship. SpiceJet, India’s version of Bonza, recently announced a 72 per cent reduction in its net loss versus last year. But, despite this improvement, the airline has posted losses for six straight years. But it has secured board approval to raise up to INR 30 billion […]

  • Attractions

SAKA Museum recognised in TIME magazine’s World’s Greatest Places 2024

AYANA Resort Bali’s newly-opened cultural and events centre, SAKA Museum has been recognised in TIME magazine’s World’s Greatest Places list for 2024. Part of AYANA Bali’s resort destination, the museum integrates Bali’s rich history with state-of-the-art facilities, making it the centrepiece for the island’s spiritual and cultural heritage. TIME magazine’s inclusion of SAKA Museum in […]

  • Cruise

Silversea taps Barbara Biffi as senior vice president for global sales

Ultra-luxury and expedition cruise travel brand, Silverseas, has announced Barbara Biffi as its new senior vice president of global sales. Biffi joined the company in 2007, holding numerous positions and gaining a deep understanding of the brand, the preferences of its guests and its strategic goals, the company said. An Italian national with a wealth […]

  • Technology
  • Travel Agents

Amadeus welcomes FCM Travel as new reseller partner of Cytric Easy

Cytric Easy, the travel management tool embedded in Microsoft Teams, is to be integrated into FCM Travel portfolio. Amadeus and FCM Travel have extended their Cytric distribution agreement to include Cytric Easy. With this new agreement, global travel management company FCM Travel, becomes a reseller of the innovative travel management collaboration solution embedded into Microsoft […]