Technology

Flight Centre’s FCM becomes first global TMC to achieve Level 4 NDC certification

FCM Travel Solutions has become the first global travel management company to achieve NDC Level 4 certification by the International Air Transport Association (IATA).

Currently the highest level of IATA’s NDC certification program, Level 4 confirms that FCM – part of Flight Centre Travel Group (FCTG) – can provide ‘full offer and order management’.

This means that in addition to booking NDC airline content, the company’s travel consultants can also support changes in travellers’ NDC bookings and flight disruption.

Many airlines, including United Airlines, American Airlines and Lufthansa, have also achieved Level 4 status, but no other global travel management company has reached this level of NDC capability to date.

Jason Toothman (pictured above, left), executive general manager of global air distribution at FCTG, said the company’s new level of certification is another significant milestone on its NDC roadmap.

“We have been able to search and book NDC content with selected partner airlines via our preferred technology aggregators in each of the markets where FCM operates for several months,” he explained.

“However, the ongoing issue around implementing NDC has been the ability to handle bookings which have been disrupted. This applies not only to FCM, but any other TMC or agency capable of making live NDC bookings.

“Disruption handling is a key element of corporate travel management and is often time-critical; receiving a disruption notification, assessing the suitability or proposed alternates and actioning subsequent changes.”

Nicola Ping (pictured above, right), FCM’s manager of air content and distribution for the EMEA region added that there is still work to be done industry-wide to ensure that NDC standards are completely business travel ready.

“We have spent the best part of the past two years focussing on our connectivity, travel content and NDC distribution capabilities especially in terms of servicing FCM clients effectively,” she said.

“We have also played a key role in leading conversations and collaboration with technology providers, airlines and IATA to ensure the benefits of NDC can be realised not only for our customers, but the industry as a whole.

“The industry ecosystem needs to continue to work together to ensure progress, especially in the corporate environment. As NDC discussion and adoption continues to gather pace around the globe, FCM and Flight Centre intend to remain at the heart of this industry transformation.”

Yanik Hoyles, IATA’s director of industry distribution programs, said: “We are pleased to welcome Flight Centre Travel Group as the first global travel management company to become NDC Level 4 certified, and hope they can serve as an example to other travel sellers in this new stage of volume growth.”

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Tourism

The Travel Industry Hub creates online community

Are you sick of attending webinars where everyone leaves straight after they end, leaving no chance to network and chat? Well, TTIH is doing something about it.

Share

CommentComments

Aviation

Brisbane Airport achieves global COVID-safe accreditation

While the health and safety protocols at Brisbane’s quarantine hotels are being questioned, at least the airport’s got it together.

Share

CommentComments

Hotels

Nail-biting images emerge of youths taking selfies on Sydney hotel ledge

Bloody kids these days and their death-defying selfies. Back in our day, the cameras were so big that we’d be lucky to get one up a staircase, let alone onto the ledge of a building.

Share

CommentComments

Destinations

South Australia changes border restrictions for travellers from NSW

by Huntley Mitchell

Finding it hard to follow of all the constantly-changing domestic border restrictions? Travel Weekly has done some of the deciphering for you here.

Share

CommentComments

Cruise

Royal Caribbean extends cruise suspension, announces US$40m funding pool for agents

Despite what the headline suggests, the cruise group isn’t offering agents to take a dip in a literal pool of cash, much to our disappointment.

Share

CommentComments

Wholesalers

The Travel Corporation’s Aussie CEO to depart as part of major exec changes

Here’s some very big news right here for your Friday, with TTC’s Fiona Dalton set to fly the coop after just three months in the top role.

Share

CommentComments

Aviation

Indonesian socialite books out entire flight to Bali to avoid COVID-19

The grandson of a pharmaceutical tycoon reckons booking out an entire commercial flight is cheaper than chartering a private jet.

Share

CommentComments

Hotels

Opening date revealed for W Melbourne

Have you been waiting with bated breath for Marriott to reveal the opening date for its new Melbourne property? Well, you can now rid yourself of all that anxiety.

Share

CommentComments

Travel Agents

CTM boss in legal stoush with Brisbane City Council over $20 million property plan

Jamie Pherous has become entangled in a legal battle with the council over a swimming pool he wants to build at his new property on Brisbane River.

Share

CommentComments

Wholesalers

Get in quick! Trafalgar launches ‘Break Out & Break Free’ sale

It appears 2021 is the year of the sale, with Trafalgar joining the already long list of travel brands spruiking their discounted wares.

Share

CommentComments

Aviation

Unions take Qantas to High Court over JobKeeper “wage theft”

by Ali Coulton

Having lost on appeal in the Federal Court late last year, the unions are now taking their JobKeeper fight against Qantas to the High Court.

Share

CommentComments

Cruise

Carnival to ditch 19 ships, as company posts $2.8 billion quarterly loss

Carnival Corporation has added another ship to the pile of vessels that it will offload in order to stay afloat beyond the COVID-19 pandemic.

Share

CommentComments