Technology

Flight Centre Travel Group finds new tech partner for corporate brands

Flight Centre Travel Group (FCTG) has selected HotelHub to provide a global hotel booking and distribution solution for its global corporate brands, including FCM and Corporate Traveller.

The HotelHub platform aggregates hotel content from multiple GDS and non-GDS sources and includes a tool for agents that fully automates the hotel booking workflow and an application programming interface (API) integrated with the industry’s online booking tools.

HotelHub will be available to FCTG agents through their agent booking tools, as well as to clients through traveller self-booking tools.

Content from multiple sources including the GDS, online travel agencies and any direct hotel content negotiated by Flight Centre or the client is consolidated into one interface to bring recommended, personalised content in a single view to agents or travellers.

Yon Abad, vice president of corporate suppliers and distribution at FCTG, said: “HotelHub’s independent, flexible and modern technology, and its scalability and highly customisable content, will be central to our hotel strategy.

“Their leading experience and proven track record to date, helped develop our vision and plans.

“Leveraging HotelHub’s platform to distribute our extensive and vetted content will enable us to offer globally a best-in-class hotel product and solutions to our corporate customers.

“This will allow them to meet their objectives of cost control, compliance and duty of care for this category.

“The ability to drive our highly customised content to the agent desktop or direct to the client through API will greatly improve efficiency and elevate our customer service levels.”

Eric Meierhans, chief commercial officer at HotelHub, said: “The Flight Centre Travel Group was looking for an omnichannel approach to their hotel booking needs.

“The brief was to provide a global technology solution, available online and offline, with flexibility to integrate with other systems and content, to deliver a standardised approach to bookings, significantly improve their offering to clients.

“Following a rigorous RFP process, we are delighted to be working with them to support their hotel strategy.”


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