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Due to the impact of the volcanic eruption at Mt Raung, Virgin Australia has cancelled all flights from Australia to Denpasar (Bali) tomorrow, Saturday 11 July.
A decision will be made by 1pm Denpasar local time (3pm AEST) Saturday 11 July on whether flights out of Denpasar will operate tomorrow. Virgin Australia will provide an update to media at that point and that decision will be communicated to all affected guests.
Once conditions improve, additional flights will be scheduled between Australia and Denpasar, to ensure we can have guests on their way as soon as possible.
Guests whose flights have been cancelled as a result of the volcanic activity will be able to change their booking to another date or alternative destination within 14 days without fee or receive a full travel credit by contacting our Guest Contact Centre on 13 67 89 (from Australia), 00 1803 061 2002 (from Indonesia) or +61 7 3295 2296 from other international locations.
The following services have been cancelled on Saturday 11 July:
- VA 55 PER DPS –0700L
- VA 49 MEL DPS –0905L
- VA 65 SYD DPS –1115L
- VA 41 BNE DPS –1005L
- VA 74 DPS PHE – 1135L
- VA 73 PHE DPS –1535L
- VA 39 ADL DPS –1610L
- VA 69 SYD DPS –1830L
The following services on Saturday 11 July are under review:
- VA 36 DPS ADL –1440L
- VA 46 DPS BNE –2210L
- VA 54 DPS MEL –2210L
- VA 62 DPS PER –2210L
- VA 64 DPS SYD –0020L+1 (Departs early Sunday morning)
- VA 40 DPS BNE –110L+1 (Departs early Sunday morning)
AirAsia has also listed which flights will be cancelled for travellers.
Domestic:
- Bali–Jakartav.v
- Bali–Surabayav.v
- Bali–Yogyakartav.v
- Bali–Solov.v
- Bali–Bandungv.v
International:
- Bali–Singaporev.v
- Bali–KualaLumpur v.v
- Bali–Bangkokv.v
- Bali–Darwinv.v
- Bali–Perthv.v
- Bali–Taipeiv.v
- Bali–Melbournev.v
- Lombok–KualaLumpur v.v
AirAsia affected guests are offered the following recovery options:
- Change of flight schedule of the same route within 7 days from the original date of departure without additional fees.
- Deposit in form of Credit shell equivalent to the value of the confirmed booking to be used for payment of any AirAsia tickets.
- Credit shell is valid for 3 months(90 days) from the date of issue.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
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