Travel Agents

AFTA’s Resilient Mind Program yields huge results

The Australian Federation of Travel Agents (AFTA) has shared results from its Resilient Mind Program, revealing huge improvements in mental wellbeing and resilience for those who took part.

The program was funded by AFTA and an anonymous sponsor from the sector to give members scientifically proven skills to boost their health and mental wellbeing in the face of the ongoing personal and professional challenges posed by COVID-19.

The program resulted in a whopping 350 per cent improvement in the number of people with high mental wellbeing, and a 150 per cent improvement in the number of people who now report having high resilience, according to validated questionnaires.

Low levels of mental wellbeing or likely mental health issues were experienced by 49 per cent of agents who took the survey before completing the program. This dropped to just nine per cent following the completion of the program.

Throughout September, more than 1,350 travel agents and travel industry employees from airlines, cruise lines, tour operator businesses and wholesalers watched over 6,250 educational videos, performed more than 10,500 workouts and logged 135,000 healthy habits in the Resilient Mind app.

Some of the most popular rituals completed by members were alcohol-free days (9,480), cold showers (6,676) and digital detox (6,552).

Bek Ortega from team Solo Connections proved to be the most resilient AFTA member in terms of points earned in the app, with Sarah Szubanski from team Platinum Travel Corp and Lorraine Henderson from team Lockdown Legends ranking second and third respectively.

With an overwhelming number of members requesting continued access to the Resilient Mind app, Paul Taylor, director of the Mind-Body Brain Performance Institute, has responded by offering a complimentary 12-month extension for all existing users.

“Last week the Australian health minister, Greg Hunt, spoke in Canberra about a surge in the number of people contacting mental health services in 2020,” AFTA chief executive Darren Rudd said.

“He said 2020 could be the most difficult year Australians have faced since the Second World War, and for our members, it definitely is the toughest time on record.

“I’m pleased to see the program has made a big difference in improving the wellbeing and resilience of hundreds of AFTA members, but I’m conscious that uncertainty continues to pose challenges.

“I invite AFTA members to continue using these scientifically-based resources as we work towards our common goal of securing the future of our industry.”

AFTA chief executive Daren Rudd will be speaking at the travel industry’s most thought-provoking conference, Travel DAZE 2020, next month. To find out more or to register, click here.


Featured image: iStock/pixinoo

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

New Zealand gets COVID scare after infected flight attendant’s shopping spree

The Air NZ crew member shopped at a petrol station, two supermarkets, a paint shop, a pharmacy and a pet shop over two days, which is more than Travel Weekly staff usually do in a month.

Share

CommentComments

Wholesalers

APH continues to divest, offloading stake in Inspiring Vacations

The move follows Australian Pacific Holdings selling its cruise wholesaler brand to Helloworld in a bid to refocus its business.

Share

CommentComments

Hotels

Melbourne’s Rydges on Swanston to get a fresh start

It got plenty of unwanted attention during the COVID-19 pandemic, and now the Melbourne hotel has a new owner and a new name picked out.

Share

CommentComments

Cruise

Swan Hellenic opts for experience with new expedition director

The COVID-19 pandemic is certainly not slowing the iconic cruise line’s rebirth, with a second appointment announcement in as many months.

Share

CommentComments

Aviation

Qantas goes after top-tier members of other airline loyalty programs

Having tested the loyalty of its own customers in recent months with scenic flights, fully-stocked bar carts and athleisure wear, Qantas has turned its focus to those of rival carriers.

Share

CommentComments

Travel Agents

Travel Counsellors’ global conference goes virtual

While Travel Weekly didn’t get to party with Travel Counsellors staff at its annual event this year, we take comfort in knowing we were there in spirit every time a viewer swigged a cheeky wine.

Share

CommentComments

Wholesalers

G Adventures already sees 400 per cent booking increase from Cyber Sale

The sale savvy folk over at G Adventures reckon now is the time for agents to capitalise on all this vaccine talk. Find out how here.

Share

CommentComments

Aviation

Passenger plane strikes and kills bear while landing

Travel Weekly’s deputy editor had to make an impromptu Woolies run to get some extra tissues while writing this article. She also upset the office dog by cuddling him too tight upon learning about the incident.

Share

CommentComments

Hotels

Matthew Cameron-Smith talks domestic tourism, Indigenous experiences and his first 100 days at Voyages

The former head of AAT Kings and Inspiring Journeys is no stranger to domestic travel, but domestic travel during a global pandemic is a whole new kettle of fish.

Share

CommentComments

Destinations

Queensland to reopen its border to Victorians just in time for the Chrissy break

Queenslanders would be well advised to take cover, as we imagine waves of Victorians and NSW residents will be descending on the Sunshine State in the coming weeks.

Share

CommentComments

Aviation

COVID-19 deniers threaten to boycott Qantas after Joyce’s vaccine revelation

by Ali Coulton

Anti-vaxxers, COVID-19 deniers and general conspiracy theorists are having an absolute field day following the news that Qantas passengers will need a COVID-19 vaccine to travel internationally.

Share

CommentComments

Tourism

Travel tops the list of COVID-related complaints received by the ACCC

In what will probably come as a shock to no one, travel has been the most-complained about topic by consumers since COVID-19 hit.

Share

CommentComments