Jetstar deemed Australia’s most unreliable airline in May

New figures have highlighted Jetstar’s continued year of horror as the airline saw only 74 per cent of flights depart and arrived on time in May.

While the numbers are an improvement on those from the same time last year, they still position Jetstar as the least reliable airline in the Australian market, with three per cent of flights cancelled all together last month.

As of 23 May, Jetstar changed its check-in process, which, along with bag drops, now close 40 minutes before departure for Australian and New Zealand domestic flights and 60 minutes before departure for flights departing from an international terminal.

At the time, COO, of Jetstar, Matt Franzi said, “We know our performance hasn’t been up to scratch and we are working hard to boost punctuality and reliability.”

The Jetstar flight that was delayed 5 hours, flew almost all the way to Bali and then turned around and came back to Melb, then delayed the passengers again and again and called the police on them when they booed after the announcement of the 7th delay is Aussie gold.
— Christie Whelan (@Christie_Whelan) December 29, 2022

More recently, Stephanie Tully, CEO, Jetstar also apologised for the poor numbers and highlighted supply chain issues as one of the driving factors.

customers we’ve let down,” Tully said at a press conference alongside Alan Joyce’s farewell to Qantas’ first 717.

“In February, we had 3800 delay minutes associated with that part. There’s a shortage of parts and the repair shop was still getting going. Pre-COVID-19, that was about 380 minutes, which contributes to about 5 per cent or more of our on-time performance.”

In a coup for the flying kangaroo, Qantas (and Qantas link) had the most flights arriving and departing on time of any airline, at 76.2 per cent and 75.5 per cent respectively, edging out rival airline Virgin, which saw numbers of 74.1 per cent and 74.8 per cent for the same metrics.

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