Hundreds of hotel guests allegedly hit with gastro
A swathe of guests at a TUI hotel have reported suffering from gastroenteritis during their stay.
Alleged guests at five-star Hotel Riu Touareg have reported suffering from gastro-like symptoms during their stay. While the hotel – and multinational travel and tourism company TUI Group, which lists it – have been accused of poorly handling the perceived outbreak.
TripAdvisor reviews during October are filled with complaints of poor hygiene at the Cape Verde hotel, with guests reporting suffering from gastro and other intestinal illnesses.
User ‘Carol S’ from the United Kingdom claims seeing uncooked food left in the heat and covered in flies during her stay; another claims they contracted shigella after becoming “very ill” during their stay at Hotel Riu Touareg. Multiple users also claim they had to lock themselves in their rooms after experiencing severe intestinal discomfort, with some guests stuck indoors for more than a week.
One guest has accused TUI, whom they booked their stay at the hotel with, of not taking complaints seriously.
“There is clearly an ongoing health issue at this hotel with many guests including me suffering from an outbreak of a bacterial infection leading to gastroenteritis,” one TripAdvisor user writes.
“Both your company and the hotel appear to be in denial of the size of the problem. Instead of forewarning guests that the hotel has an issue you sit back and wait for guests to report sick.
“They then discover that there is a small notice on the company notice board advising of the problem. TOO LATE you have a duty to tell customers in advance to be vigilante not once they are already sick.
“Clearly the notice is only there to cover yourselves once someone is ill.”
Media reports also claim the outbreak caused “a plane load of passengers” from the resort to be detained on a runway at Manchester Airport, where they awaited doctors’ checks of their health.
One guest, who reportedly had an “amazing time” at the hotel earlier this month, said she was concerned about the number of people falling ill.
“We had to wait for a medical team to check before they gave the ok to leave the plane. ‘The passengers who declared themselves ill were asked to remain behind on the plane to be assessed further,” Seema Thomas told Metro.co.uk.
Guests have also been left scratching their heads over ratings given for the hotel, along with its poor response to complaints of “hundreds” of alleged cases of stomach illnesses.
An online reputation manager from Hotel Riu Touareg responded to one concerned TripAdvisor complaint by an alleged guest by saying the hotel had “no records of mentioned disease” at the property.
“While we have no records of mentioned diseases at our property it is true that during your stay, we perceived an increase in reports in cases of gastric discomfort by our guests for which our specific hygiene protocols were immediately activated,” the online reputation manager said.
The manager advised the guest to reach out to their travel agency or the hotel directly for the case to be followed up.
Travel Weekly has contacted TUI and Hotel Riu Touareg for comment.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
gastroenteritis Hotel Riu Touareg TuiLatest News
Linkd appoints Carolyn Nightingale and Lawson Dibb to new roles
Linkd Tourism sings praises of Carolyn Nightingale and dubs Lawson Dibb as Kyushu Tourism Office guru.
Celebrity Ascent makes its European debut
Choosing to cruise this northern summer? Celebrity Ascent promises to raise the bar.
NCL opens sales for Norwegian Sun’s APAC debut, announces 14 new voyages
It was to be 13 new voyages we heard, but given the numbers unlucky nature, an extra had to be thought up.
Inside Travel Group appoints Tom Welland Global Trade Marketing Manager
Heidi's Tom Welland heads to Inside Travel Group as its new Global Trade Marketing Manager.
Federal Government rolls out $1.4m program to promote careers in tourism across regional NSW
The Government taking a break from some of its pointier issues with some work in our incredible industry!
Australian visitors to South Korea surge
Japanned out? Aussies are adding South Korea to their bucket list.
G Adventures celebrates Dr. Jane Goodall’s 90th with new wildlife-focused trips
Fancy yourself as a bit of a conservationist? Put your skills to the test on the Jane Goodall collection.
Virgin Australia says suspended flights to Bali result of Boeing MAX delays
If only we had a company like Boeing to blame our mistakes on. Any takers? Get in touch!
Airline Review: Singapore Airlines Business Class – A380-800
The iconic Singapore Airlines' A380-800 is in a class of its own - business class that is.
South African Airways to relaunch Joburg – Perth flights as economic ties strengthen
Bringing two of the world's most distinctive accents closer together, for good or for bad is yet to be determined.
My journey: Before becoming a travel agent I was… a palliative care nurse
Australind Travel & Cruise, Travellers Choice member Saibra Twigg reveals her life as paediatric nurse then to palliative care before a career leap to travel agent. How did you become a palliative care nurse? ST I went straight from school in nursing and initially specialised in paediatrics, working at Perth’s Princess Margaret Hospital for Children. […]
Emirates unveils future plans with new hub at Al Maktoum International Airport
We've also been looking into our future. It involves plenty of famils, we hope.
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.
NH Hotel Group rebrands as Minor Hotels Europe & Americas
Hang around the bends of the hotels. We imagine they will be full of a lot of branded content.
Scenic Eclipse II – the business of creating unforgettable life-changing memories
These cruise brothers from another mother offer a view of cruising on Scenic Eclipse II that is poles apart.
MSC builds new hospital ship with Mercy Ships
If you want to read a story that puts a smile on your face then this is the one for you.
“I peed on myself watching this” – Social media users squirm at Royal Caribbean’s Harmony of The Seas 55ft dive video
TW is not responsible for any involuntary actions your body might have after watching this video.
FLIGHT REVIEW: Qantas Boeing 787 Dreamliner business class
The real bonus is you're unlikely to be around screaming children. Hoorah!
Traveltek offers travel agents new rapid deploy cruise website
As always, if you have any issue with the platform, just turn it off and on again.
Experience whale watching & classical music at the Australian Festival of Chamber Music in Townsville
Disappointedly, the whales do not start singing in tune with the orchestra. Opportunity missed.
Fond, very Fond. London hotel famed for James Bond link adds ‘Classic Comforts’ lunch menu
James Bond author Ian Fleming was so fond if this hotel, it inspired the legendary phrase ‘shaken, not stirred’.
What sets Eclipse Travel apart with Africa expert Hilary Dubyk: Travel Weekly TV
If you want to know more about Africa, then Hilary Dubyk is your person.
Surge in Australians visiting Japan
Feel like all of your friends have just returned from Europe? Now it's Japan.
Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit
Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]