Delta brings free meals to New York, San Fran & LA flights

Passengers aboard Delta Air Lines flights between New York, and Los Angeles and San Francisco, can now expect to see some food on their tray tables, as the airline confirmed it would be bringing meals back into Economy.

After announcing late last year that it was trialling complimentary meals on some of its longer domestic flights, it’s now been made official, and will be introduced from March 1.

The airline closely monitored customer satisfaction scores to determine the impact on the in-flight experience and saw a significant increase as a result of the test.

The key flights where meals will be served up the back of the plane are the transcontinental flights between New York’s JFK airport and LAX/San Francisco.

From April 24, a further 10 major domestic routes will see complimentary meals come their way.

These routes include markets from Seattle, New York, Boston and Washington D.C., or more specifically: BOS-SFO, BOS-LAX, BOS-SEA, DCA-LAX, JFK-PDX, JFK-SAN, JFK-SEA, SEA-FLL, SEA-MCO and SEA-RDU.

The move is part of Delta’s ongoing multi-million dollar investment in on-board customer experiences, which has so far included upgraded main cabin snacks, enhanced blankets (whatever that means), refreshed food-for-purchase options, and free in-flight entertainment.

Mediterranean Veggie Wrap

Per Delta’s news hub, its new meal program will feature a variety of options for customers depending on the time of day of their flight.

In the morning, customers will have the option to choose between a Honey Maple Breakfast Sandwich, Luvo Breakfast Medley or fruit and cheese plate. During the day, customers will be able to select from a Mesquite-Smoked Turkey Combo, Luvo Mediterranean Whole Grain Veggie Wrap, or fruit and cheese plate.

For overnight flights, customers will be offered a breakfast bar during the pre-arrival beverage service.

The menus will be shaken up regularly as well to focus on locally-sourced, seasonal food and beverages.

“We are all about making our Main Cabin experience the best it can be for our customers and offering free, high quality meals is a big part of that experience,” said Allison Ausband, Delta’s senior vice president, in-flight service.

“When we tested this concept, our customers loved it and appreciated it so we are implementing in our most strategic markets.”

In addition to the Main Cabin meal service, customers seated in Delta Comfort+ will enjoy a pre-arrival snack basket, which will be included on all 12 routes, and complimentary beer, wine and spirits for customers 21+.

Additionally, a mid-service Greek frozen yogurt bar will be offered in Delta Comfort+ on flights from JFK to/from LAX and SFO.

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Latest comments

Roy Henderson says:
February 21, 2017 at 11:39 am
Well, of course it is. When well written ‘news releases’ are made available, why shouldn’t they be pandered off as significant “news”.
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Hannah Edensor says:
February 21, 2017 at 8:55 am
Sure Roy, why not? It’s important to know what your customer will be getting should they fly with Delta between these destinations.
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Roy Henderson says:
February 21, 2017 at 7:05 am
An airline meal is “news”?
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