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Get in quick: TIME’s first intake for 2019 closes soon!
No need to panic, but TIME’s first intake closes NEXT WEEK! Ok, we lied. If you haven’t started your application yet then you probably should start panicking soon.
Penny Spencer reflects on 20 years – Here’s what she’s learned
by Penny Spencer
To celebrate 20 years of Spencer Travel, we asked Penny Spencer to share what she’s learned on her spectacular journey. We also bought her a cake but accidentally ate it before we could give it to her.
“We need to lead by example”: Penny Spencer talks staff retention and diamond days
Our bosses’ staff retention strategy is to make sure the office never runs out of biscuits. Lord help him if we do.
“We will do whatever it takes” Penny Spencer on how to WOW your clients
From sending 600 roses to providing ‘un-Google-able’ experiences, Spencer dished out a few industry tips and tricks on how to do personalisation right.
“I’m obsessed with my staff” Penny Spencer talks change management and productivity
by Ali Coulton
We asked Penny if she was as obsessed with our new rainbow shoes as she is with her staff. She politely said she wasn’t, but we won’t hold it against her.
Penny Spencer: “There’s a reason agents have been a thing since, well forever”
by Daisy Doctor
There’s also a reason painkillers have an increase in sales every Monday morning. But that’s another story altogether. Ok, we made that up.
“The days of the order-taker travel agent are over”: Penny Spencer
by Penny Spencer
We’d like to take credit for this awesome piece on the future of agents, but we know most readers wouldn’t actually believe us.
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