The ABC has thrown its support behind travel agents, airing a segment that highlights their current and future struggles.

We’ve given our Midweek Interview a facelift to suit the times, starting off with the managing director of Spencer Travel and industry legend Penny Spencer.

We caught up with past WIT Award winner Penny Spencer, whose passion for the travel industry goes all the way back to when she was nine years old!

Looking to take the next step in your career? The Travel Industry Mentor Experience (TIME) is looking for its next batch of shiny new mentees! 

Looking to kick-start your career? Or perhaps give it a gentle shove in the right direction? Look no further.

No need to panic, but TIME’s first intake closes NEXT WEEK! Ok, we lied. If you haven’t started your application yet then you probably should start panicking soon.

We’ve been gazing over Spencer’s shoulder as she consults her crystal ball. Well, we were until she noticed and told us to go away.

To celebrate 20 years of Spencer Travel, we asked Penny Spencer to share what she’s learned on her spectacular journey. We also bought her a cake but accidentally ate it before we could give it to her.

Our bosses’ staff retention strategy is to make sure the office never runs out of biscuits. Lord help him if we do.

The lucky recipient has scored themselves some invaluable training with the Travel Industry Mentoring Experience.

From sending 600 roses to providing ‘un-Google-able’ experiences, Spencer dished out a few industry tips and tricks on how to do personalisation right.

We asked Penny if she was as obsessed with our new rainbow shoes as she is with her staff. She politely said she wasn’t, but we won’t hold it against her.