Australian Competition Consumer Commission

Tourism

Travel tops the list of COVID-related complaints received by the ACCC

In what will probably come as a shock to no one, travel has been the most-complained about topic by consumers since COVID-19 hit.

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Aviation

Virgin and Alliance Airlines now authorised to cooperate on regional and international routes

The ACCC has sent its intern to Officeworks for an ink refill, after giving this new airline pact the stamp of approval.

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Technology

Trivago loses appeal after misleading consumers over hotel ads

We assume Trivago’s lawyers have since made their way from the courtroom to the pub and are drowning their sorrows.

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Aviation

Virgin seeks approval for alliance with regional carrier… whose biggest shareholder is Qantas

by Huntley Mitchell

We now have a better idea of what Virgin’s regional plans look like under its new owner, and it appears they are very much reliant on Qantas.

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Aviation

ACCC and AFTA welcome Etihad’s refund offer for cancelled Aussie flights

ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.

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Road & Rail

ACCC raises concerns over caravanning association’s proposed ‘loyalty program’

by Huntley Mitchell

Unfortunately, we don’t have a Road & Rail Wrap for you today. Instead, we give you a yarn about a caravanning association that’s caught the eye of the ACCC – and not in a good way.

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Aviation

ACCC continues to investigate Qantas over stake in regional competitor

by Huntley Mitchell

As you’ll discover here, the unprecedented uncertainty in the aviation industry has led to ACCC tsar Rod Sims tightening his grip on the competition watchdog’s microscope.

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Road & Rail

ACCC revokes interim authorisation for car rental companies to negotiate with Cairns Airport

Here’s a rare bit of news from the car rental industry, sans any ‘Sky Breeze’ or ‘Vanilla Bliss’ smells coming from the vent air freshener.

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Travel Agents

Travel agents “well within their legal rights” to charge cancellation fees, says Westbury

AFTA’s chief executive has gone into bat for agents once again. Travel Weekly understands he’s chosen his Gray-Nicholls English willow to use this time around.

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Wholesalers

Industry body engages ACCC for travel policy development

One of the industry’s peak bodies has stepped up to the plate to assist with policy development for COVID-19-related travel cancellations.

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Aviation

ACCC allows Rex to coordinate flights with Qantas and Virgin

The move is welcome news for the regional carrier, which announced last week it will shut down all passenger services across the country, except for Queensland.

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Technology

Trivago licks its wounds after court loss, as industry bodies applaud ruling

by Huntley Mitchell

Trivago has responded to the Federal Court’s ruling that it misled consumers about hotel room rates on its website and in its TV ads. Find out what the OTA had to say here.

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