Australian Competition Consumer Commission

Aviation

ACCC and AFTA welcome Etihad’s refund offer for cancelled Aussie flights

ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.

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Road & Rail

ACCC raises concerns over caravanning association’s proposed ‘loyalty program’

by Huntley Mitchell

Unfortunately, we don’t have a Road & Rail Wrap for you today. Instead, we give you a yarn about a caravanning association that’s caught the eye of the ACCC – and not in a good way.

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Aviation

ACCC continues to investigate Qantas over stake in regional competitor

by Huntley Mitchell

As you’ll discover here, the unprecedented uncertainty in the aviation industry has led to ACCC tsar Rod Sims tightening his grip on the competition watchdog’s microscope.

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Road & Rail

ACCC revokes interim authorisation for car rental companies to negotiate with Cairns Airport

Here’s a rare bit of news from the car rental industry, sans any ‘Sky Breeze’ or ‘Vanilla Bliss’ smells coming from the vent air freshener.

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Travel Agents

Travel agents “well within their legal rights” to charge cancellation fees, says Westbury

AFTA’s chief executive has gone into bat for agents once again. Travel Weekly understands he’s chosen his Gray-Nicholls English willow to use this time around.

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Wholesalers

Industry body engages ACCC for travel policy development

One of the industry’s peak bodies has stepped up to the plate to assist with policy development for COVID-19-related travel cancellations.

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Aviation

ACCC allows Rex to coordinate flights with Qantas and Virgin

The move is welcome news for the regional carrier, which announced last week it will shut down all passenger services across the country, except for Queensland.

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Technology

Trivago licks its wounds after court loss, as industry bodies applaud ruling

by Huntley Mitchell

Trivago has responded to the Federal Court’s ruling that it misled consumers about hotel room rates on its website and in its TV ads. Find out what the OTA had to say here.

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Technology

Federal Court finds Trivago misled consumers about hotel room rates

An OTA using dodgy tactics is like a red rag to a bull for agents, so best take a couple of deep breaths and prepare a pillow to scream in before reading this.

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Aviation

Jetstar hit with $1.95m fine for misleading refund claims

Jetstar has been forced to return its new office chaise longue and smudge-proof fridge after being served a whopping fine for misleading consumers.

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Hotels

Meriton fights back against ACCC court case

by Daisy Melwani

Meriton has fought back against the court case brought by the ACCC over TripAdvisor reviews, saying proceedings are “unnecessary”.

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