Tourism
Travel tops the list of COVID-related complaints received by the ACCC
In what will probably come as a shock to no one, travel has been the most-complained about topic by consumers since COVID-19 hit.
Aviation
Virgin and Alliance Airlines now authorised to cooperate on regional and international routes
The ACCC has sent its intern to Officeworks for an ink refill, after giving this new airline pact the stamp of approval.
Technology
Trivago loses appeal after misleading consumers over hotel ads
We assume Trivago’s lawyers have since made their way from the courtroom to the pub and are drowning their sorrows.
Aviation
Virgin seeks approval for alliance with regional carrier… whose biggest shareholder is Qantas
by Huntley Mitchell
We now have a better idea of what Virgin’s regional plans look like under its new owner, and it appears they are very much reliant on Qantas.
Aviation
ACCC and AFTA welcome Etihad’s refund offer for cancelled Aussie flights
ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.
Road & Rail
ACCC raises concerns over caravanning association’s proposed ‘loyalty program’
by Huntley Mitchell
Unfortunately, we don’t have a Road & Rail Wrap for you today. Instead, we give you a yarn about a caravanning association that’s caught the eye of the ACCC – and not in a good way.
Aviation
ACCC continues to investigate Qantas over stake in regional competitor
by Huntley Mitchell
As you’ll discover here, the unprecedented uncertainty in the aviation industry has led to ACCC tsar Rod Sims tightening his grip on the competition watchdog’s microscope.
Road & Rail
ACCC revokes interim authorisation for car rental companies to negotiate with Cairns Airport
Here’s a rare bit of news from the car rental industry, sans any ‘Sky Breeze’ or ‘Vanilla Bliss’ smells coming from the vent air freshener.
Travel Agents
Travel agents “well within their legal rights” to charge cancellation fees, says Westbury
AFTA’s chief executive has gone into bat for agents once again. Travel Weekly understands he’s chosen his Gray-Nicholls English willow to use this time around.
Wholesalers
Industry body engages ACCC for travel policy development
One of the industry’s peak bodies has stepped up to the plate to assist with policy development for COVID-19-related travel cancellations.
Aviation
ACCC allows Rex to coordinate flights with Qantas and Virgin
The move is welcome news for the regional carrier, which announced last week it will shut down all passenger services across the country, except for Queensland.
Technology
Trivago licks its wounds after court loss, as industry bodies applaud ruling
by Huntley Mitchell
Trivago has responded to the Federal Court’s ruling that it misled consumers about hotel room rates on its website and in its TV ads. Find out what the OTA had to say here.