Travel Agents

AFTA prompts ACCC to update advice on COVID-affected travel

Increased engagement between the Australian Federation of Travel Agents (AFTA) and the Australian Competition & Consumer Commission (ACCC) has seen the government organisation’s website updated to help manage consumer expectations around COVID travel restrictions.

Following a presentation from AFTA chief executive Darren Rudd and head of operations and compliance Naomi Menon, the industry body presented a detailed paper with some suggestions to the ACCC.

In late December 2020, the consumer watchdog updated its website with some key additions that AFTA believes will assist members by providing consumers with a more balanced and realistic approach to manage their expectations around travel bookings and refunds.

The additions include advice about the right to a refund or credit for bookings impacted by COVID-related travel restrictions.

“In general, whether consumers are entitled to a refund for travel bookings cancelled due to government restrictions will depend on the terms and conditions of their booking,” the website states.

“Terms and conditions will vary between travel providers and, in some cases, consumers might not be entitled to a full, or any, refund of their booking.

“Some terms and conditions may provide for the ability to re-book, or credit notes, rather than refunds for cancelled bookings.”

The ACCC has also added advice in response to the question, ‘What should I do before I book any travel?’ AFTA recommends that all agents review this to understand the expectations from the agent perspective.

You can check out the changes to the ACCC’s website here.

Commenting on the changes, Rudd said: “We are very pleased to see the ACCC have now updated their website with key additions that will assist travel agents by providing consumers with a more balanced and realistic approach to manage their travel, particularly in terms of refunds.

“In supporting our agents through this difficult time, it is critical consumers are being provided with the right information and updates.

“We are confident the updates on the ACCC website will help manage expectations around COVID travel bookings and refunds moving forward.

“AFTA worked very closely with the ACCC throughout 2020 and we will continue to do so throughout 2021.”

The federation is planning to host a special interactive webinar for members with ACCC deputy commissioner Delia Rickard in either February or March.



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

Register for duo, Air New Zealand’s new training and engagement hub and be in the draw to win some epic prizes

Air New Zealand launched its new training and engagement hub called duo, with training, campaigns, incentives the latest brand updates, plus more.

Share

CommentComments

News

Samoa finally announces border re-opening!

The Pacific Island paradise has been working hard to get travel ready and will soon welcome Aussies back to its sunny shores!

Share

CommentComments

Aviation

“Heroic” flight attendant comes to the rescue as woman gives birth on Frontier Airlines flight

We here at Travel Weekly think this woman deserves a raise, or at least an honorary midwifery degree.

Share

CommentComments

Aviation

Are you a ‘local legend’? Bonza is on the lookout for 17 ambassadors!

We feel as though a local legend could either be a dedicated charity worker in the community or someone who frequently drinks beer out of a shoe!

Share

CommentComments

Events

Travel DAZE speaker Matt Endycott from nib chats all things travel! Get your tickets now!

We’ve got Matt Endycott – one of our exciting speakers – to share his thoughts on the industry. Come to Travel DAZE to hear Matt discuss all things travel!

Share

CommentComments

Midweek Interview

Midweek Catch-up with TRAVLR’s Roann Roberts

We love an alliterative name, all the best superheroes and villains have them. We’re not sure where TRAVLR’s head of global travel product sits on that spectrum, though.

Share

CommentComments

Aviation

Qantas relaunches Perth-London route, ramps up trans-tasman flights, secures majority stake in TripADeal

Flights resuming to NZ mean that it will be much easier for the all blacks to come over and quickly beat Australia over and over again.

Share

CommentComments

Hotels

Qatar hotels warned by Fifa over LGBTQ+ discrimination

World Cup controversy has already kicked off before the first match has begun! It’s clear Fifa is taking some lessons from the Australian Open.

Share

CommentComments

News

Japan and Thailand to further ease travel restrictions from 1 June

We thought a nice photo of cherry blossoms in full bloom at Himeji-Jo Castle would be a lot nicer than of some guy getting a swab shoved up his nose for the story.

Share

CommentComments

Hotels

Star Entertainment Group appoints new interim chairman and CEO

Similarly, we’ve appointed our office dog as the new chief zoomies officer, which is a big improvement on her previous role as VP of weeing in the hallway.

Share

CommentComments

Cruise

Aurora Expeditions announces maiden voyage for new ship the Sylvia Earle

The expedition cruise line has revealed some smashing destinations for its new ship’s bid debut, so get ready to go penguin spotting!

Share

CommentComments

Travel Agents

Flight Centre sees boom in international business travel

People are heading back overseas so say goodbye to organising a weirdly timed Zoom meeting and get ready for a nice 13-hour flight!

Share

CommentComments