accreditation

Travel Agents

AFTA faces new calls for trust accounts, welcomes new tourism minister

The peak body is facing calls to strengthen its ATAS accreditation scheme with the use of trust accounts and clearer terms and conditions, among other qualms.

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Travel Agents

AFTA cancels ATAS accreditation for whopping 20 agencies

AFTA is revoking ATAS accredited statuses left, right, and centre. Now is a good time to make sure you’re complying with their code of conduct.

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Travel Agents

“Disappointed” Bestjet reacts to ATAS ruling

Online retailer Bestjet has branded the decision of Queensland’s Supreme Court regarding the renewal of its ATAS membership as “disappointing”.

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Travel Agents

Bestjet loses out in ATAS accreditation battle

Bad news for Bestjet as the Supreme Court ruled in favour of AFTA.

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Travel Agents

Bestjet slaps AFTA with injunction over ATAS snub

by Anne Majumdar

AFTA’s decision to refuse to renew Bestjet’s ATAS accreditation has prompted a strong reaction.

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Travel Agents

Bestjet gets ATAS boot

by Anne Majumdar

AFTA is laying down the law, and another retailer has failed to fit the bill.

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Travel Agents

ATAS changes gear as GM O’Riordan departs

by Anne Majumdar

AFTA says bye bye to Gary O’Riordan as it promises the continued evolution of the ATAS scheme.

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Travel Agents

ATAS training requirements raised following review

by Anne Majumdar

Customer-facing agents may have to ‘hit the books’ after an ATAS review found the bar needed to be lifted on education standards in the industry.

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Travel Agents

Rogue agents will be held to account: AFTA

Agents that do wrong thing by consumers will face serious consquences.

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Travel Agents

AFTA drives ATAS message out to regional Australia

AFTA’s ATAS TVC aired on regional screens for the first time at the weekend – find out what it hopes to achieve.

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Travel Agents

AFTA tweaks ATAS in line with review, but stands firm on issues

Nine of the 11 recommendations made in ATAS’ first year review will be adopted – find out the key changes here.

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Travel Agents

Industry needs to get in tune with consumers: AFTA

You know the old saying the customer is always right? Well it still applies, says AFTA. And the industry needs to get on board.

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