Which major airline is tackling overbooked flights?

Phuket, Thailand - April 27, 2011: Crowds of people waiting at the airline check in counters at Phuket airport, south Thailand

US startup Volantio claims to be solving the overbooking problem while generating more money AND improving customer satisfaction.

Who knew you could have all three?

In the wake of United’s Dr Dao scandal last year, where American Airlines forcibly removed a doctor from an overbooked flight, many airlines have already flocked to invest in the promise of avoiding another public relations nightmare.

According to Bloomberg, Volantio preventatively rejiggers inventory by offering buyouts to flexible passengers.

And they’re doing pretty bloody well, closing a $2.6 million series B funding round this month, with an impressive list of investors including International Airlines Group, JetBlue Ventures and Qantas Ventures.

Basically, their technology sorts overflow from overbooked flights onto different flights so airlines wouldn’t be positioned to oversell in the first place, rather than forcing airlines to handle re-bookings manually.

The start-up also offers solutions to a variety of other problems faced by airlines.

“With Volantio, we see real opportunities to support our customers while helping JetBlue manage irregular operations better,” Bonny Simi, president of JetBlue’s venture capital arm told Bloomberg.

JetBlue’s strict policy against overbooking means they have little use for Volantio’s main function, but the carrier uses the technology to solve other problems, like sudden aircraft swaps or cancellations caused by weather.

Research by CHOICE found 21 per cent of Australians have experienced flight delays or cancellations and four per cent of those were asked to leave because of overbooking.

While overbooking is totally legal, it’s a huge source of customer dissatisfaction.

So for a start-up to offer airlines a solution to these issues is pretty huge.


Do you have something to say on this? Get in touch with Travel Weekly Editor Daisy Doctor here to share your thoughts.

Latest News

  • Aviation
  • Products

Luxury fashion house Missoni adds amenity kit to Delta One experience

Italian luxury fashion house Missoni will soon be part of the Delta One experience with a new customer amenity kit. Missoni – a brand well known for its creative use of colors and patterns – will elevate Delta One with the new amenity kit and top-of-the-line details woven into key touchpoints throughout the Delta One […]

  • Cruise

Viking Cruises special 8-day cruise rate

Viking cruises is providing a special offer on its 8-day Rhine Getaway itinerary for November 2024 departures with a strictly limited basis. The cruise takes guests out to discover the charm of old-world Europe as they sail through Netherlands, Germany, France, and Switzerland. The itinerary includes visits the turreted fortresses, grand cathedrals, and medieval towns […]

  • Cruise

Variety Cruises launches “Sell Three, Sail Free in Tahiti” promotion for travel advisors

The family-run, small-ship cruising company, Variety Cruises, has introduced an incentive for travel advisors booking holidays on the company’s Tahiti and French Polynesia cruises. To win a free cruise for two people, the promotion requires advisors to sell three cabins on Variety itineraries in Tahiti booked by 15 September, 2024 and through to 30 April, […]

  • Cruise

Viking is gold sponsor of 2024 Saxo Scandinavian Film Festival, presented by Palace Cinemas via Val Morgan Cinema

Viking has announced it will be a gold sponsor of the 2024 Saxo Scandinavian Film Festival presented by Palace Cinemas via Val Morgan Cinema. The festival, now in its 10th year, showcases the best Nordic contemporary cinema from international film festivals including Göteborg, Cannes and Berlin. The sponsorship provides Viking with the opportunity to connect […]

  • Hotels

The Dorchester rooms and suites

The Dorchester has unveiled additional rooms and suites with a new butler program to enhance guest experience, marking another milestone in its renovation. The portfolio of the world’s foremost luxury hotels and residences, Dorchester Collection, has refurbished room interiors to continue its commitment to reinvent tradition. The Dorchester’s interiors, re-envisioned by interior design firm Pierre-Yves […]

  • Events

Bastille Festival 2024

Residents and travellers can immerse themselves in the vibrant spirit of France as Bastille Festival Sydney returns with a jam-packed program to ignite the Paris Olympic spirit. The annual four-day celebration brings the spirit of France to the heart of Sydney in honour of French Bastille Day. It commemorates two significant events in French history: […]

  • Aviation

Air Astana donates upcycled aircraft furniture to Almaty Airport

The Air Astana ‘Upcycling for the Future’ project involves the creative recycling of used aircraft parts, with furniture having been previously exhibited at various locations across Almaty since 2022.   The aim of the Air Astana project is to promote sustainability and reduce environmental impact. Air Astana Group is the largest airline group in Central […]

  • Conferences
  • Travel Agents

New Zealand’s biggest business event marks Matariki

Matariki, the Māori New Year has been celebrated at a spectacular event for MEETINGS 2024 buyers at Rotorua Airport last night (Wednesday, 19 June). RotoruaNZ Business Events and Coast Group presented a special dinner with supporting partners Rotorua Airport, Terrace Catering, Event Impressions and The Production Agency. The evening featured a stunning 12-minute light and […]

  • Tour Operators

Albatross Tours’ feeling Festive as it guarantees remaining places for Christmas 2024 tours

European tour specialists, Albatross Tours, has guaranteed every tour for Christmas 2024 is a goer. “The Albatross festive program has established itself as a real favourite for Australian travellers. We have a fabulous choice of Christmas market locations – Berlin, Dresden, Prague and Ljubljana are just a few,” managing director Shelley Poten said. The all-inclusive […]