Aviation

Qantas staff told to avoid “Manterruptions” and non-inclusive language

Qantas staff have been told to avoid “gender-inappropriate” words, in the airline’s most recent bid to promote inclusion and make its employees more comfortable.

Staff were issued an information booklet from Qantas’ People and Culture group executive Lesley Grant, detailing how to make employees more comfortable at work, as the carrier begins its “Spirit of Inclusion” month, The Daily Telegraph reported.

Qantas' People and Culture group executive Lesley Grant
Qantas’ People and Culture group executive Lesley Grant

The booklet features a list of gender-specific words to avoid such as “honey”, “darling”, “guys”, and “love” to help staff members grow more aware of what might offend those around them.

Staff were told to use “partner” or “spouse” instead of “husband and wife”, and “parents” instead of “mum and dad” to avoid excluding LGBTI families.

“Manterruptions” are also to be avoided.

“Research shows that in many situations, including the workplace, men interrupt and speak over women, while the reverse rarely happens,” the pack says.

Qantas CEO Alan Joyce alongside Cher at this year's Mardi Gras
Qantas CEO Alan Joyce alongside Cher at this year’s Mardi Gras

Appropriate ways of discussing Australian history is also outlined, and staff are urged to “recognise reality” over European arrival, by using terms like ‘colonisation’, occupation, or invasion instead of ‘settlement’.

“We have a long and proud history of promoting inclusion­ among our people, our customers, and society­, including support of indigenous issues, gender parity in business and marriage equality,” Grant said.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Destinations

Visit California gets cheeky with new text message campaign

The US state is sliding into travellers’ DMs with a string of text messages that seem more like they’re from a clingy ex than a destination.

Share

CommentComments

Aviation

Desperate travellers board flight to nowhere

If you thought you were missing travel, wait until you see what avid travellers have been up to in Taiwan.

Share

CommentComments

Tourism

Australia’s inbound and domestic tourism spend falls by $6 billion

We’ve broken down Tourism Research Australia’s quarterly snapshot so that you don’t have to. And by “broken down”, we mean we skim read it and took a punt.

Share

CommentComments

Technology

Sabre announces exec team changes

Sabre has made some changes to its executive leadership team … the travel tech player, that is. Not the printer company from the TV show The Office.

Share

CommentComments

Travel Agents

Travellers Choice re-imagines annual roadshow

Travellers Choice’s ‘Member Meetings’ are always vital gatherings, but this year’s events are sure to be remembered as the most important in the group’s history… and certainly the most unusual.

Share

CommentComments

Wholesalers

Former Intrepid boss teams up with doco maker to launch new travel company

The new company aims to make travellers feel as though they are on shoot for a documentary, minus the camera crew. However, that’s not to say selfie sticks and GoPros are off-limits.

Share

CommentComments

Technology

Volkswagen acquires travel start-up

Despite it being a very turbulent time in the travel industry right now, the automotive giant has ventured on in.

Share

CommentComments

Aviation

Qantas hits back at allegations of “predatory behaviour” with Sydney-Orange route

by Christian Fleetwood

A war of words has taken off between Qantas and Rex. Read all about the verbal tit for tat here.

Share

CommentComments

Travel Agents

AFTA calls for more clarity and collaboration between businesses and government

With the border between NSW and Victoria now firmly shut, AFTA’s fresh-faced CEO is calling on the government to consult the sectors affected most.

Share

CommentComments

Hotels

IHG to refurbish and rebrand iconic Fijian hotel

InterContinental Hotels Group says “bula” to Fiji with the takeover of arguably its most iconic hotel.

Share

CommentComments

Aviation

Ryanair pilots under investigation for rubber chicken prank in cockpit

A video has surfaced of a pair of pilots messing around with a rubber chicken on what appears to be a commercial flight. One even seems to use the toy to operate the plane.

Share

CommentComments

Destinations

Trans-Tasman travel bubble could start with ‘safe’ Australian states, says Ardern

by Christian Fleetwood

In very welcome news, New Zealand’s PM says her government is willing to open the trans-Tasman travel ‘bubble’ to individual Australian states.

Share

CommentComments