Cruise

Scenic passengers mull class action after “devastating” drought cruises

A group of dissatisfied Scenic Tours passengers are looking to file a class action in the wake of extreme drought conditions in Europe last year.

At least 14 Scenic cruises were interrupted by low water levels in 2018, with many passengers complaining the cruise line offered a poor substitute to the luxury cruises advertised, according to ABC News.

“Disappointing is probably an understatement,” Gavin Lawrence, a passenger who spent more than $17,000 on a 15-day river cruise told ABC News.

Lawrence and his wife were forced to spend half their trip on busses due to low water levels.

“If I wanted to do a Contiki bus tour, I would have gone on one and saved myself a lot of money,” he said.

The NSW Supreme Court has determined the passengers could have a case against Scenic Tours and ordered the company to provide documents to help determine how many Australian passengers were affected.

This isn’t the first time Scenic has had a class action taken out against it, after flooding in 2013 disrupted cruises for more than 1,200 travellers who were also forced to travel via bus.

In 2017, Justice Peter Garling found Scenic breached the Australian consumer law by not informing passengers about the severe weather disruptions.

“They booked and paid for a luxury cruise and what they were provided with was something entirely different,” Lawyer Cameron Graham told ABC News regarding the new action.

“They had gone to Europe expecting to receive what was advertised by Scenic Tours in their brochure and what they instead got was a poor substitute.”

Another couple, Darran and Merrilyn Kelly told ABC News they saved for two years for a $37,000 cruise, but only got five our of 14-days worth of the luxury cruise experience.

“It was devastating,” Kelly said.

“If we had been aware of the significant risk of the river cruise not proceeding, we would have taken a credit note or refund and booked another cruise at another time.”

Graham is urging anyone affected by the disrupted cruises to get in touch, and there could be anywhere from 400 to 1,200 passengers with similar experiences to the Lawrences and the Kellys.

“A class action is quite an expensive exercise and because our clients are just regular consumers pursuing a large well-heeled company, they need to make sure there are enough people affected by this before they go ahead and commence a class action,” Graham said.

A Scenic spokesperson told Travel Weekly the company is currently reviewing the material before taking its next steps.



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Destinations

Skip the rebound surge with South America

For clients eager to travel overseas again but wanting to avoid the summer disruptions, leave Greece or California for another time and head to South America.

Share

CommentComments

Destinations

Events

Top 12 unmissable events for Italian summer trips

Summer in Italy means sunshine, gelato, promenading after dinner, Aperols overlooking the ocean, hiking, cycling…and a jam-packed events calendar.

Share

CommentComments

Aviation

Airport queues return in anticipation of the school holidays

If you were looking for a good chance to relisten to Led Zeppelin’s entire discography but can’t find the time, we recommend booking a flight to literally anywhere from Sydney or Melbourne airport this month.

Share

CommentComments

Destinations

Queensland government mulls tourism tax

In response to this, the NSW government will be introducing an ice-cream tax, which has infuriated primary school kids across the state.

Share

CommentComments

Destinations

South Africa drops all remaining COVID restrictions

Meanwhile, we’ve decided to keep mask-wearing optional in Travel Weekly’s office, mainly to protect us against the office dogs’ various… smells.

Share

CommentComments

Travel Agents

AFTA and CLIA bring back NTIA and the port & destination showcase

Polish your dancing shoes because it’s industry events galore as the two peak bodies reveal the return of two much sought-after happenings.

Share

CommentComments

Aviation

Breaking News

Jetstar CEO to step down as Qantas promises $5,000 boost to employees and more domestic capacity cuts

It’s a day of mixed emotions for Qantas and Jetstar staff today, with bouts of cheering and sobbing breaking out at an alarming rate.

Share

CommentComments

Events

Save the date! Hawai‘i Tourism Oceania announces dates for ‘Aloha Down Under’ roadshow 2022   

by sponsored by Hawai‘i Tourism Oceania

Get your diaries out because Australia and New Zealand’s biggest annual Hawai‘i Roadshow, Aloha Down Under, is on from the 22nd to 29th August 2022. 

Share

CommentComments

Hotels

Marriott launch home rental collection for ANZ

Marriott has launched its new home-rental collection while the Travel Weekly staff have decided to launch a Pokémon cards collection. It’s not quite as significant but at least it’s something.

Share

CommentComments

Road & Rail

Avis launches high-end car rental brand for luxe travellers

Got any clients looking to indulge in their midlife crisis without going the whole hog? We’ve got good news.

Share

CommentComments

Travel Agents

TravelManagers announce speakers for national conference

We heard that the muppets will be there, but we have been watching a lot of Sesame Street lately so we could be getting confused.

Share

CommentComments

Aviation

“I thought I was going to die”: Passenger plane catches fire on runway

Don’t worry, the photo shows a white chemical foam used to put out the fire, not a random snowfall confined to a 30-metre area in Miami as you may assume from a first glance.

Share

CommentComments