MYAirline suspends operations – Air Asia offers assistance to affected passengers

MYAirline suspends operations – Air Asia offers assistance to affected passengers
Edited by Travel Weekly


    MYAirline regrettably announces the suspension of its operations effective 12 October 2023 until further notice.

    The airline has come to this extremely painful decision because of significant financial pressures that have made it necessary to suspend operations pending the shareholder restructuring and recapitalisation of the airline.

    In a statement from the Board of Directors, MYAirline said “We deeply regret and apologise for having to make this decision as we understand the impact it will have on our loyal passengers, dedicated employees and partners.

    “We have worked tirelessly to explore various partnership and capital raising options to prevent this suspension. Unfortunately, the constraints of time have left us with no alternative but to take this decision,” it said.

    “We understand the inconvenience this may cause, and we are committed to assisting you through this situation. Kindly reach out to us at customercare@myairline.my, and our support team will be readily available to provide their assistance.

    In the meantime, we are advising affected passengers to not head to the airport and seek for alternative travel arrangements to their destinations.

    The Board, shareholders and all of us at MYAirline will be working tirelessly to resume operations as quickly as possible but at this stage we are unable to commit to any timeline. We reiterate our sincerest apologies for any difficulty and inconvenience arising from this suspension and will do our utmost to provide any updates which become available.

    Air Asia to provide assistance:

    In response to today’s announcement of the suspension of MYAirline operations, AirAsia is extending its support to affected passengers of MYAirline, in hopes of easing the inconvenience of their disrupted travel plans.

    To provide assistance during this time, AirAsia is announcing a special offer of a 50 per cent discount on base fares* exclusively to MYAirline passengers.

    Effective immediately, the special offer is applicable to all MYAirline passengers with confirmed flight bookings to and from Kuala Lumpur, Langkawi, Penang, Tawau, Kota Bharu, Kuching, Kota Kinabalu, Kota Kinabaku-Tawau, and Don Mueng-Bangkok and Suvarnabhumi-Bangkok from today until 30 November 2023.

    To redeem this offer, affected passengers can present their confirmed MYAirline flight bookings at AirAsia Sales Counters at KL Sentral in Kuala Lumpur, Kuala Lumpur International Airport (Terminal 2) in Sepang, Langkawi International Airport, Penang International Aiport, Sultan Ismail Petra Airport (Kota Bharu), Kuching International Airport, Tawau Airport, Kota Kinabalu International Airport, Don Mueng International Airport and Suvarnabhumi Airport in Bangkok.

    Bo Lingam, Group CEO of AirAsia Aviation Group Limited, said: “As the people’s airline, we deeply empathise with all affected MYAirline passengers and their staff. We understand the stress and disruption this situation has caused and hope that this 50 percent discount will assist affected passengers in making new travel arrangements, making full use of our extensive flight network to all key destinations.

    “Our thoughts also go out to all the dedicated staff impacted by this situation. We recognise the talent and experience of MYAirline’s staff, and would like to extend a helping hand.

    “We are pleased to consider hiring eligible and qualified individuals from MYAirline who share our passion for the industry and are willing to contribute their skills and expertise to our team. We encourage affected MYAirline staff to reach out to us and explore the possibilities of joining our Allstars family.”

    AirAsia remains committed to providing essential support to all affected MYAirline passengers and employees in their time of need. For career options, visit careers.airasia.com.

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