Jetstar is the third least popular airline in the world

Aussie airlines have certainly copped a lot of flack over the past year, but Australia’s biggest budget airline – Jetstar – has drawn the ire of a few too many.

At least this is what researchers at the currency exchange service S Money found after they utilised an AI sentiment tool to trawl through Twitter to discover what the most loved and hated airlines were.

If a tweet had a probability of more than 50 per cent of being positive, then it was labelled as positive by the tool and vice versa for negative tweets.

Using this, Jetstar came in with a whopping 68 per cent rate of tweets about the budget airline being negative. Check out the top (or bottom) ten airlines below.

S Money

Joining the likes of Jetstar – and topping the list – was Go First, a ultra-low cost Indian airline. TAP Air Portugal snagged second place and the following the inclusion of Australia’s only spot in the top ten were three Canadian, two US, an Indian and a Spanish airline.

Despite being low-cost airlines on the above list, passengers seemed to be fed up with sub-par service. But this comes as record high airfares across all airlines restrict many travellers’ ability to choose outside of the low-cost alternatives.

Jetstar managed to top S Money’s list of most-hated Australian airlines, beating it sister airline Qantas which has also copped the ire of disgruntled Aussie travellers.

The budget airline’s unfavourable rankings come amid high rates of cancelled and delayed flights, and lost or damaged luggage plagued the airline over the past year as it recovered from the pandemic. Travel Weekly awaits comment from Jetstar.

Earlier in the week, a Jetstar flight sat on the tarmac in Alice Springs for nearly seven hours. Hundreds of passengers sat in the plane with limited food and no in-flight entertainment. They weren’t even allowed to leave the aircraft for fresh air.

The plane was originally heading from Bangkok to Melbourne, but was diverted to the Northern Territory because of a medical emergency on board.

The airline also recorded the worst on-time arrivals between November 2021 and January 2023. Performances across all airlines averaged 76.7 per cent, while Jetstar came in at 65.4 per cent.

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Airline rankings jetstar S Money