Delta passenger hits the jackpot with damaged luggage reimbursement

A350 soaring above the clouds

A Delta Airlines passengers who waited over a month for the airline to reimburse her for damaged luggage revealed the extravagant compensation she received.

The woman, Giséle Rochefort, took to TikTok where she revealed the 13 packages that arrived to her from Delta Air Lines.

“Delta destroyed my suitcase. I filed a claim, they agreed to replace it. I got a notification that I got some packages,” Rochefort told viewers on TikTok. “I think they made a mistake.”

@gisele_rochefort

Thanks Delta! #delta #deltaairlines #interiordesign #ricardobeverlyhills #travel #fypシ

♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey

She unpackaged the contents of the boxes to reveal 13 Ricardo Beverly Hills bags.

“I was crying laughing, it felt like an April fools prank,” the TikTok user said.

Rochefort wrote in the comments that her claim took a month to be processed before she was told about the suitcases.

“Apology accepted. They’ve got my loyalty,” she joked.

The video currently has over 1.7 million views, with many in the comments quite shocked at the airline’s generosity.

“All your holiday presents for this year,” one person said.

“This is the kind of apologies I need. Excessive ones,” another said.

“Maybe they’re just prepaying for the next time they damage your bag,” a third person joked. To which Ms Rochefort replied with, “Perhaps they are. Either way, well played.”

At the ordeal, Rochefort said she ended up returning 12 of the suitcases as she “felt guilty.”

Latest News

  • Tourism

The Walshe Group Announces Two Key Appointments

The Walshe Group has announced the appointment of two seasoned professionals to pivotal roles within their destination client roster. Effective immediately, Anna Riedel assumes the role of PR & trade account manager, Australia & New Zealand for Hawai‘i Tourism Oceania (HTO), while Antonio Khattar steps into the position of trade account manager, Australia & New […]

  • Tourism

FAMIL: Agents explore the delights of Mauritius on 7-day Famil

MW Tours, alongside Air Mauritius and the Mauritius Tourism Promotion Authority, hosted a famil tour from March 13th to 20th, seamlessly blending the allure of Mauritius’ diverse attractions with the island’s rich cultural tapestry, breathtaking landscapes, and unmatched hospitality. (Lead Image: Danny Lao, Atlas Travel; Navy Wang, MW Tours; Angela Jenkins, Travel Associates Toronto; Lisa […]

  • Destinations

Saudi Arabia highlights tourism investment opportunities at International Hospitality Investment Forum

The Saudi Ministry of Tourism is currently taking a prominent stage at the International Hospitality Investment Forum (IHIF), presenting a unique opportunity for global investors to dive into the thriving tourism landscape of the Kingdom. With the spotlight on the Tourism Investment Enablers Program (TIEP), that was recently announced, Saudi Arabia is aggressively pushing towards […]