Coalition calls for bill that will see airlines reimburse delayed passengers

Coalition calls for bill that will see airlines reimburse delayed passengers
Edited by Travel Weekly


    The Liberal-National Coalition has called for the introduction of a bill dubbed ‘pay on delay’ which would see carriers compensate customers who are impacted by flight delays.

    Liberal senator Dean Smith and Nationals senator Bridget McKenzie announced last week their intentions to move on “a bill for an Act to require the transport minister to make rules when prescribing carriers’ obligations, and for related purposes,” later this month when parliament returns.

    “Australians deserve an aviation industry where planes take off and arrive on time, and their bags arrive with them,” a statement from the two senators read.

    “The Pay on Delay Bill is designed to clean up Australia’s airline industry through ensuring concrete protections for passengers to, from and within Australia and its territories in the event of flight delays, cancellations, or denials of boarding.

    “The Bill will clarify a passenger’s ticket is on a particular flight, to a particular destination, at a particular time.

    “The Albanese government has failed to ensure travelling Australians are not taken advantage of by our airlines and instead have spent the past 18 months running a protection racket for Qantas who represent more than 60 per cent of the Australian airline industry.”

    In the European Union, a similar scheme is already in place that sees passengers who are delayed by over three hours are entitled to between $485 and $1,165 depending on the length of the trip.

    2023 saw widespread criticism of the Australian aviation sector, particularly around claims of slot hoarding or the inability to secure slots in the case of smaller airlines (such as Bonza).

    Monique Ryan, an independent MP for Kooyong in Melbourne called for a scheme similar to that in the EU which she believes can also address the issue of slots in Australian airports.

    “Airlines like Qantas are acting less like national treasures and more like the mafia of the sky,” Ryan told The Guardian in November.

    “Not only would this protect consumer rights, it would reduce cancellations and delays. Airlines won’t be so interested in cancelling or delaying flights if they have to pay up to $100,000 in compensation per flight.”

    Latest News

    • Destinations
    • Partner Content

    The Solomon Islands’ is ‘Kulture-plus’

    Be grateful that your experience of 'headhunting' is limited to some random dude reaching out to you on LinkedIn.

    Partner Content

    by Travel Weekly

    Travel Weekly
    • Cruise

    Cruise Traveller’s new Scottish Highlands cruise tour package

    Australian small ship cruising specialist, Cruise Traveller, offers a 20-night land and sea holiday in the UK aboard the Lord of the Glens. The tiny cruise line’s 52-guest boutique vessel, Lord of the Glens, is purpose-built to explore the intricate waterways and lochs of the Scottish Highlands. It boasts a rich, traditional ambience with polished […]

    • Cruise

    Celebrity Xcel’s keel-laying ceremony in France, with 2025 inaugural sail planned

    Construction has commenced on Celebrity Cruises’ next ship, Celebrity Xcel, with a keel-laying ceremony at the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France. An Edge Series ship, Celebrity Xcel will set sail in autumn 2025, with several new yet-to-be-revealed offerings. At the ceremony, Jason Liberty, president and CEO of Royal Caribbean Group (RCG), the parent […]

    • Destinations
    • Tour Operators

    Globus unveils nine new independent tours for 2025

    Coach touring brand Globus has unveiled nine new independent tours for 2025, from Bangkok to Bali and Abu Dhabi to Nepal. “With Globus Independent tours, our guests are free to enjoy the many benefits of touring, untethered and unscheduled,” APAC head of marketing, Globus family of brands (GFOB), Chris Fundell said. “Providing hand-picked hotel accommodations, […]

    • Hotels

    Mandarin Oriental Hotel Group opens Mandarin Oriental Mayfair

    The Mandarin Oriental has opened a second property in London, the Mandarin Oriental Mayfair, in the heart of historic Hanover Square. Designed by internationally renowned Rogers Stirk Harbour and Partners, the hotel is the first new build in Mayfair in over a decade. Bringing a modern architectural approach to one of London’s most storied squares, […]

    • Hotels

    Outrigger Reef Waikiki Beach Resort unveils Coral Kids Club

    On top of its US$85 million (AU$150m) transformation, Outrigger Reef Waikiki Beach Resort’s new Coral Kids Club provides an engaging activity centre for kids. Designed for keiki (children), ages 5-12, the activity centre offers daily cultural workshops with hands-on activities rooted around the Āina Guardian workbook. It was developed by Candes Gentry, co-author of Eat […]

    • Hotels

    Minor Hotels announces fourth franchised hotel

    Minor Hotels has added to its portfolio of more than 500 hotels in operation after signing Oaks Melbourne on William Suites as its fourth franchised hotel. The 220-room apartment hotel is the third Oaks property signed under a franchise model after the Oaks Toowoomba and Oaks Townsville Metropole. The proven success of these properties highlights […]