CATO creates its own COVID-safe travel protocols

CATO creates its own COVID-safe travel protocols

The Council of Australian Tour Operators (CATO) has produced a set of COVID-safe travel protocols based on guidelines published by the World Travel & Tourism Council (WTTC).

The new protocols are intended to lead the Australian land supply sector through the travel and tourism industry’s journey to recovery from the impact of the coronavirus pandemic.

Supported by medical evidence, CATO’s protocols have been developed with the help of governments and public health authorities, along with leading tour operators from around the world.

The detailed protocols focus on three key areas: operational and staff preparedness, delivering a safe experience, and rebuilding trust and confidence.

The protocols describe recommendations around signage, staff training and sanitation, health and hygiene, social distancing, contactless payment, contact tracing, and communication.

CATO managing director Brett Jardine (pictured above) said the protocols developed and deployed by tour operators and the land supply sector will play a key role in ensuring the safety, health and security of travellers and the industry’s workforce alike.

“By their nature as travel experience creators, tour operators and wholesalers weave all of the industry’s moving parts together in their bespoke consumer offerings – airlines, hotels, ground transport, attractions, guides, government regulations and more,” he said.

“And while all CATO member businesses and their offerings are unique, we believe it’s essential that a closely-aligned, global approach to COVID safety is the best way to navigate our way through the industry’s recovery.

“The protocols see the land-supply sector lead the definition of industry best practice as we move from crisis management to recovery, and put the health and security of travellers and the industry’s workforce at their core.”

Jardine said CATO’s new protocols will be subject to change as borders begin to re-open and restrictions ease to ensure it remains relevant through every stage of recovery and beyond.

Latest News

  • Destinations

Listening to whales, followed by Ales and Prawn Tails on the Sunshine Coast

Queensland’s Sunshine Coast is preparing to welcome more than 40,000 humpback whales that are making their way up the Australian east coast on their annual migration. The Sunshine Coast is one of Australia’s premier whale tourism destinations, built on its long-established whale watching cruises and Sunreef’s pioneering Swim with Whales experience, which celebrates its 10th […]

  • Aviation
  • Travel Agents

Webjet relaunches partnership with AirAsia with a huge Asia flights sale

Online travel agency Webjet has have relaunched their partnership with AirAsia with a huge Asia flights sale, available until 2 June. To give customers a greater breadth of choice and price point, hundreds of new flight options to Aussie favourite destinations have been added, including Bali, Kuala Lumpur and Bangkok via AirAsia, AirAsiaX, Thai AirAsia […]

  • Luxury

Why luxury clients are opting for immersive experiences over material items

The Luxury Travel Collection’s (LTC) inaugural business owners Soiree took place on Hayman Island last week. The event saw luxury leaders gathering to find out more about the key trends shaping the industry. The Immersion Day, held on Thursday 16 May 2024, followed the growing luxury client trend of valuing immersive experiences over material items. […]

  • Conferences

Empowering underserved communities: Expedia Group’s drive for more inclusive travel

Expedia Group has used the EXPLORE conference at the Aria Resort in Las Vegas to highlight initiatives that empower underserved communities worldwide.   In a groundbreaking move towards fostering diversity and inclusion within the travel industry, Expedia’s Global Social Impact and Sustainability Team is dedicated to shaping a travel landscape that is safe, welcoming, and accessible […]

  • Cruise

P&O rescues Rotary volunteers after collapse of Air Vanuatu

P&O Cruises Australia has answered a plea for help from a group of young Australian Rotary volunteers, stranded in Vanuatu following the collapse of Air Vanuatu. The students, many of them teenagers from Albury, NSW, were volunteering for a youth project run by the Hive Rotary Club Australia when the airline abruptly cancelled all flights, […]

  • Destinations

Intrepid continues expansions with launch of first DMC in Jordan

Intrepid has increased its presence in the Middle East with the opening of its first destination management company in Jordan. Based in Amman, the local team will operate Intrepid’s range of nine experiential small group tours in Jordan from this summer, with a view to expanding the range for 2025 and beyond. Zina Bencheikh, managing […]

  • Appointments

Minor hotels appoints Puneet Dhawan to key Asia role

Global hotel owner and operator Minor Hotels has appointed Puneet Dhawan as head of Asia as the group plots its growth in Asia and India. From July, Dhawan will be responsible for the performance of all Minor Hotels properties in Asia, working in close collaboration with the Minor Hotels senior leadership team and will report […]

  • Appointments

Abercrombie & Kent and Crystal appoint Evon Ler to director of sales, Asia

Abercrombie & Kent Travel Group have announced that Evon Ler will join them in the new role of director of sales, Asia. She will work closely with Tony Archbold (VP, Sales, APAC, Crystal) and Susan Haberle (VP, Sales & Partnerships, APAC, A&K) with trade support across the region. Ler comes to the A&K family with more […]