Big Fat Agent Wrap

Big Fat Agent Wrap

If you’re secretly adding Baileys to your Friday coffee, then this should help keep you going til 5pm. Or is the Baileys thing just us?

‘Tok Tok Vanuatu’ tradeshow registrations now open

Registrations are now open for Vanuatu’s Tok Tok 2017 tradeshow to be held from 31 August to 1 September, 2017 at Iririki Island Resort and Spa, with flights supported by Air Vanuatu.

Attendees from Australia, New Zealand, New Caledonia, Europe, USA and Asia will have the opportunity to see firsthand key infrastructure developments including the beautification of Port Vila’s waterfront and boardwalk; upgrade of the Port Vila wharf; and a range of exciting new properties which have opened in the past year.

Recent openings include the Ramada Resort Port Vila, The Moso, Vanuatu resort on Moso Island just off Efate, Two Canoes and Freshwater Plantation on Espiritu Santo as well as the refurbished Tamanu on the Beach, about 20 minutes’ drive from Port Vila.

Three pre-tour options to the islands of Tanna, Espiritu Santo and Efate, will be available from 28 August, providing a great opportunity to explore more of Vanuatu.

Those interested in attending Tok Tok 2017 can register here with registration closing on 7 July, 2017.

Adelaide To Host ATE 2018

Adelaide will host Australia’s largest annual event for building tourism opportunities for Australia – the Australian Tourism Exchange (ATE) – in April 2018.

This event will bring together more than 2,500 delegates from more than 30 countries to meet and develop future tourism business for our country.

ATE delivers significant economic benefits and Adelaide, as the host city, can expect an immediate injection of around $10 million to the local economy during the week-long event.

Longer term, the event helps to grow Australia’s $100 billion tourism industry through the relationships and future business established at ATE.

Collectively, the 700 international travel wholesalers and retailers who attend ATE bring close to three million visitors to our country each year with an estimated pre-booked spend between $5.5 and $8.5 billion as well as their on-ground spend in Australia.

More than 550 Australian tourism businesses will have the chance to showcase their products and services directly to the agents who sell Australian holidays internationally during the more than 50,000 business appointments held at ATE.

ATE facilitates productive links between Australia’s tourism providers and the global distribution network, significantly contributing towards achieving our Tourism 2020 goal of $115 billion in overnight expenditure.

ATE is all about showcasing the exceptional destinations and experiences offered by the diverse tourism businesses that can be found throughout our country, so that we in turn might convert this into future bookings and travel to Australia.


Star Alliance has unveiled a new online training program that in just 20 minutes will bring travel agents up-to-speed with the network’s latest developments and put them in the running to win one of 30 Westfield Gift Card each valued at $100.

Developed as part of Star Alliance’s 20th Anniversary celebrations, the interactive training course explores the benefits Star Alliance is delivering to international travellers, with four modules covering:

  •  20 Years of Star Alliance
  •  Building the Star Alliance of Tomorrow – from real-time information updates to cutting-edge mobile services
  •  Airport Hubs & Connections – transforming the airport experience
  • Alliance Lounges & Loyalty – harnessing digital technology to deliver frequency flyer points faster and track bags in real-time.

To undertake the training program, go to and click on the Online Travel Training tile.

Every agent who completes all four modules by 28 July 2017 is automatically entered into the draw to win a $100 Westfield Gift Card, with six winners drawn at random each week over a five-week period.

Agents do not need to complete all four modules in one sitting – simply start the training program before 17 July and you can return at any time to complete the course before the 28 July deadline. However, the sooner consultants graduate the more chances they have to win a Westfield Gift Card.

Insider Journeys and The Living Room reward top agents

Living Room

Following Dr Chris Brown’s recent visit to Vietnam with Insider Journeys, Network Ten’s ‘The Living Room’ and Vietnam Airlines, the four top-selling agents who sold the most Vietnam trips were whisked away to take part in an exclusive experience with The Living Room, all thanks to Insider Journeys.

The high achieving agents and their guests travelled to Sydney with two nights accommodation included, to meet Dr Chris Brown, attend a live recording of The Living Room and enjoy an exclusive dinner at Thai Foon in Darling Harbour hosted by Insider Journeys.

Witnessing how The Living Room is filmed and produced, and being a part of the studio audience was a highlight for all.
Back L-R – Miguel Maestre – The Living Room, Barry Du Bois – The Living Room, Walter Delorie – Insider Journeys, David Hammond and Naomi Hammond – Helloworld Travel Croydon Hills

Front L-R – Leanne O’Connor – Helloworld Travel Horsham, Gaynor Vantsant – Travel Focus International, Dr Chris Brown – The Living Room, Nathalie Henry – Helloworld Travel Horsham, and Marina Tatulli

Agents return from “the trip of a lifetime” with G Adventures

UMI in the Jungle - Image #3

The UMI in the Jungle winners have returned from what has been described as “the trip of a lifetime”.

The winners, who were made up of a mix of agents from across Australia and New Zealand, travelled to East Africa as part of the G Adventures’ Culture & Wildlife of Uganda and Rwanda trip – the grand prize for this year’s Uber Massive Incentive, UMI in the Jungle.

It was a fantastic trip that truly celebrated the wildlife of the region; the agents spotted elephants and lions as part of a Queen Elizabeth National Park wildlife safari drive, and – the main attraction, of course – trekked for gorillas in Volcanoes National Park.

The agents have returned from the 10-day trip more eager than ever to sell G Adventure’s East Africa product to their customers.

The Culture & Wildlife of Uganda and Rwanda trip is a part of G Adventure’s Jane Goodall Collection, a selection of 20 incredible, wildlife-focused tours endorsed by world-renowned primatologist Dr. Jane Goodall. The small-group adventures give travellers unique opportunities to see some of the planet’s most fascinating animals, while at the same time, respecting their freedom.

Discover what’s new in Bali and Lombok

Discover what’s new in Bali and Lombok when over 20 hotels, boutique villas and tour operators from Indonesia visit Sydney and Brisbane from 4-6 July.

“Bali is a perennial favourite of Australians and trade will receive an update on what is new and popular in Bali for couples, friends and families,” says Vinsenius Jemadu, Director For Asia Pacific Tourism Promotions, Ministry of Tourism, Republic of Indonesia.

“We also want to introduce Lombok to couples and families seeking relaxation and adventure or both,” he adds.

“Lombok is lush and undeveloped with pockets of luxury, adventure and chilled out spaces”, says Miriam Tulevski, Visit Indonesia Tourism Office, Country Manager, Sydney.

The delegates include eleven hotels and villas from Bali including the new Park Regis in Kuta, the Pramana Hotel and Resort Ubud who will launch their Jungle Club in 2018 and the 5 Star Anvaya Beach Resort recently voted by luxury magazine, Indonesian Tatler as having the country’s best Indonesian restaurant.

Two accommodation providers from Lombok will attend. Affordably luxurious Puri Mas villas, one of only five boutique properties on the exclusive Mangsit Bay in Lombok.  And Jambuluwuk Hotels and Resorts Lombok from the popular Gili Terawangan.

The Wonderful Indonesia Sales Mission will be held in Sydney on Tuesday 4th July at the Amora Jamison Hotel and in Brisbane on Thursday 6th July at the Hotel Grand Chancellor Brisbane. RSVP here for Sydney and here for Brisbane.

Tourism Authority of Thailand upgrades mobile apps for tourists

amazing thailand app

The Tourism Authority of Thailand (TAT) recently upgraded its Amazing Thailand and Tourism Thailand mobile apps to ensure accurate and timely travel information at the fingertips of local and international tourists. This is part of the drive to improve the visitor experience whether they’re here for sightseeing, shopping, dining or health.

In response to the way modern travellers seek services online, in particular on their mobile devices, TAT has developed four mobile apps, which give travellers instant facts and data on general tourist information or more niche services.

The English-language Amazing Thailand mobile app is aimed at helping international tourists find data on attractions, tours, dining and accommodation. Meanwhile, the Tourism Thailand mobile app offers a similar range of services to local travellers with Thai language listings about events and attractions.

Both the Amazing Thailand and Tourism Thailand mobile apps are now boasting new features including maps, GPS and 360 VR images of destinations to enable users to easily find attractions and gain preliminary impressions of places of interest. Information can also be shared via e-mail and other social media platforms and e-mail.

In addition, the Amazing Thailand mobile app also enable users to ‘speak Thai’ via an English-to-Thai translation dictionary, which can be voiced operated allowing tourists to find words they need to communicate with Thai people, shop owners and food sellers.

TAT also has two other apps for specific groups of travellers. The Muslim Friendly Destination mobile app lists Muslim friendly venues and includes features; such as, a Qibla compass and prayer times. Meanwhile, the Women’s Journey Thailand keeps female travellers up to date with all the latest offers and promotions in dining, sport, health and beauty.

Travel Counsellors ‘pack for a purpose’ during Gold celebrations in Jamaica

TC Gold Jamaica

A group of over 70 Travel Counsellors recently celebrated their ‘Gold’ status with the company during an exclusive trip to the five-star Half Moon resort in Jamaica. Whilst enjoying a range of activities and excursions on the island, the company also worked with non-profit organisation ‘Pack for a Purpose’ to give back to a local school in the area.

Pack for a Purpose provides travellers with up-to-date information about needed supplies for community-based projects supported by accommodations around the globe. Travellers use their luggage to take school, medical and other supplies to the communities they visit.

Travel Counsellors partnered with the charity to supply hundreds of items of stationary equipment to Barrett Town school in St James, which has over 350 pupils aged 6-14 years old, and encouraged its Gold Travel Counsellors attending the trip to bring items along too.

The company host two trips each year for its top performing Gold Travel Counsellors to celebrate their business success and reward them for their hard work and dedication over the past 12 months. Among them were Australian Gold Travel Counsellors, Karen Coates and Matt Schmitz.

Travel Counsellors from the UK, Ireland, The Netherlands, along with supplier sponsors Celebrity Cruises, Virgin Atlantic, Air Charter Service and Jamaica Tourism enjoyed a four-night stay on the beautiful island, with excursions and activities including bobsledding, golf, horse-riding and visits to local plantations and Dunn’s River Falls.

Client Advocates Having a Personal Travel Manager and Travel Insurance

2016-10-13 11.48.19

When loyal clients Rob & Liz Dunstan needed to cancel their $56,000 European holiday of a lifetime, it was their personal travel manager Leisa Burdette they immediately turned to for help with their Medibank Travel Insurance claim.

Two months prior to their proposed departure, Liz Dunstan was diagnosed with two pulmonary embolisms, ending up in hospital and was advised she couldn’t fly for at least six months.

To assist a client with their travel insurance claim may not seem out of the ordinary, however for the Dunstan’s they felt Burdette went over and above the call of duty as their insurance policy had been purchased, facilitated and managed directly with Medibank.

“When we called Leisa to tell her we had to cancel, she ran us through the process and we alerted Medibank to the fact we would be claiming cancellation. Leisa gathered the paperwork to submit their claim and she managed the refunds from the European providers, reclaiming $30,000 from the tour operators which was paid to Medibank and then we were reimbursed.”

“Together with Leisa we planned what we believed was one of our best holidays, which included touring through Italy, Croatia and Turkey, before boarding a cruise from Greece to Barcelona. We are so grateful for all Leisa’s itinerary ideas and suggestions; her personal experience makes all the difference. And knowing that she will also go out of her way to help when things go wrong, gives us absolute confidence. Without question we will only ever book our travel through Leisa at TravelManagers.”

Cover-More launches Pre-Travel GP consultations for overseas travellers

Cover-More today announced the launch of Pre-Travel GP consultations for customers, provided under their travel insurance policy.

Australian travellers who buy a Cover-More policy can access a telephone consultation with a qualified Australian doctor who specialises in travel medicine before they head overseas.

Cover-More’s Pre-Travel GP consultations expand on the company’s industry-first Travel GP service, launched in 2015, providing travellers with access to an Australian doctor via telephone or video 24 hours a day, seven days a week and no matter where they are in the world.

The Pre-Travel GP will undertake a full medical assessment, covering medical history, travel plans, destinations and timing, and advise a complete plan of care, including recommended immunisations and vaccines, and travel medical kit essentials.

The doctor will issue any prescriptions the traveller needs ahead of their holiday and refer the customer to their regular GP if they need to visit them before they travel. After the consultation, the customer is emailed a comprehensive summary of their consultation, including emergency contact details for when they are overseas.

Cover-More’s Pre-Travel GP consultations are in market now. Customers are offered a Pre-Travel GP consult when they buy their policy, and an appointment is scheduled with the Travel GP.

Hong Kong Tourism Board Launches New Improved Specialist Club

The Hong Kong Tourism Board has relaunched its online training program this month, designed specifically for all levels of travel trade and tourism-related industry professionals.

The loyalty program offers exclusive benefits for members, including special trade offers on Hong Kong’s latest products, as well as the use of the Hong Kong Specialist logo.

To become a member, agents must complete three modules of the Hong Kong Specialist Program and on completion will receive a complimentary welcome pack, which includes:

  • Tickets for the Hong Kong TramOramic Tour
  • Tickets for a Dukling Harbour Cruise
  • Choice of Peak Tram Sky Pass or Admission to Sky100 Observation Deck
  • Tourist Sim Card –Five-day usage
  • MTR Tourist – One-day Pass

Agents are being encouraged to complete the modules by 1 September 2017, to go in the draw to win a place on a Hong Kong incentive trip, taking place later this year.

To register, visit:

Topdeck Launches New “Topdeck Took Me” Brand Campaign


Topdeck are taking over metro Sydney, Brisbane and Melbourne over the coming months with the launch of their new brand awareness campaign; ‘Topdeck Took Me’The campaign features imagery from real travellers showcasing where Topdeck has taken them all over the globe from the Swiss Alps like Topdecker @ella.macleod to Santorini like Topdecker @travel_blogged.

Ben Ittensohn, Regional Manager, Topdeck Asia Pacific said, “We are aiming to demonstrate the voice of our passengers with this fun and inspiring campaign. By making use of user-generated content, we actually get to showcase the real-life amazing travel experiences that we provide to our customers every day.”

Topdeck are calling out to all Topdeckers encouraging them to upload their travel snaps using the hashtag: #Topdecker. Featured in the campaign is #Topdecker Shelley Ferreira, who was ecstatic to have her holiday snap selected.

Ferreira said, “I absolutely loved my entire Greek Island Hopper Tour with you guys. Most of the images I uploaded were shot by my talented hubby. It’s been a big dream for us to travel the world and to take photos. I’m so excited to be a small part of your campaign”.

Topdeck is also running a supporting video competition with FREE trip giveaways! Topdeckers can upload their brag-worthy travel vids and tell Topdeck where Topdeck took them by tagging @TopdeckTravel and using #Topdecker and #TopdeckTookMe. Four lucky winners will win a Topdeck trip of their choice*, a feature on Topdeck’s social media channels and a guaranteed spot in the final Topdeck Took Me highlights video.

Winter Weekend Getaway | St Hugo, Barossa Valley


St Hugo was created to celebrate the legacy of Hugo Gramp, the visionary and former MD of Gramps & Son¹s winery from 1920 to 1938. Handcrafted using only the finest Barossa Valley and Coonawarra fruit, the St Hugo collection of fine red wines is celebrated for its power, finesse and elegance.

The new brand home, which overlooks the Barossa ranges and St Hugo vineyard, reflects the power and excellence of influential wine magnate Hugo Gramp, who felt a great sense of connection with Australian terroir.

The destination seamlessly blends bespoke wine tastings, intimate fine-dining, and unique invitation-only experiences. Acclaimed local chef Mark McNamara has brought his innate knowledge of seasonal produce to the fore, crafting exquisite dishes that celebrate the best of the Barossa for an experience that truly takes wine escapes to the next level.

Since opening its doors late last year, the destination has been named Barossa Valley’s Cellar Door with the Best Food in the Gourmet Traveller 2016 Restaurant Awards and is currently shortlisted in the 2017 Australian Interior Design Awards.

Additional experiences on offer for guests:

  • Specially crafted wine flights
  • Superb regional cuisine in The Restaurant, including
    • 4 or 8 course degustation, or
    • Chef’s Table experience
  • Naming of one’s own vine row in the St Hugo vineyard
  • Access to the exclusive vault
  • Creation of your own personalised St Hugo wine blend
  • Tour of the home

JNTO hosts Japan Incentive Travel Awards 2017

To follow up on the JAPAN Incentive Travel Awards conducted the same time last year, Japan National Tourism Organization (JNTO) is proud to announce the applications for JAPAN Best Incentive Travel Awards 2017 are now open!

What are the JAPAN Best Incentive Travel Awards?
JNTO established the JAPAN Best Incentive Travel Awards to recognise best practices among incentives to Japan and to showcase the charm and appeal of Japan as an incentive destination with the world.

Winning incentive tours must have taken place in Japan between April 1, 2016 and March 31, 2017 with at least 100 room nights*. The applicant must be able to provide proof of the event taking place, by submitting reporting documents and photos. If selected for the prize, the applicant must approve that the details of the event will be exhibited on the JNTO website. However, we can accept applications from events where the company name must be confidential.
*One room night is calculated as one person staying one night (20 persons x 5 nights = 100 room nights)

Applicant Criteria
The applicant must be a travel agent or meeting planner operating worldwide.

JNTO will offer one grand prize and two additional prizes.

The winners will be invited to Japan for the awards ceremony (business class tickets provided) and will explore different incentive possibilities. JNTO offers a fam trip that gives new and “wow” ideas to make your incentives more unique. This experiential tour will include activities designed for incentive groups introducing traditional and innovative characteristics in and around Tokyo.
*The prize package is subject to change.

Application Form 
For guidelines on the application process and to access the submission form please visit
Entries close at 5pm, July 14, 2017 (Friday) (UTC+9).

New Accessibility Resource For Visitors To NYC

NYC & Company, New York City’s official destination marketing organisation, today announced the launch of a new digital resource to make the NYC travel experience more accessible. With the new Accessible NYC travel planning tools, visitors will have an easier time planning a trip to experience extraordinary New York City.

The accessibility of a destination is a crucial factor when it comes to many visitors’ travel decisions. Accessible NYC will not only provide unique, inspirational content for visitors but will provide more and new information for planning their New York City experience.

Accessible NYC users can read editorial to inspire their New York City travels, from discovering “Accessible Broadway Theater” to browsing an “Accessible Arts & Culture Calendar.” An interactive search filter allows travelers to find hotels, restaurants, attractions and more, sorted by the specific resources that accommodate their mobility, auditory and visual needs, and can also be sorted by neighborhoods across all five boroughs.

Accessible NYC visitor resources were informed in part by the 2014 NYC Building Code, 2010 Americans with Disabilities Act Accessibility Standards for Design, and the New York City Mayor’s Office for People with Disabilities.

At launch, the Accessible NYC search functionality includes amenities that accommodate physical, visual and auditory accessibility. NYC & Company encourages visitors to contact businesses to confirm the availability of necessary amenities in advance of their trip. 

Rocky Mountaineer prepares for 2018 with new culinary and outdoor adventure packages

Rocky Mountaineer has launched the sale of its 28th season. The renowned train has combined its best-selling routes with brand new culinary experiences and adventure activities for 2018, launching two unique packages in addition to its best-selling holidays.

Available to book now, both packages include an unforgettable journey through the Canadian Rockies in the lap of luxury. Onboard Rocky Mountaineer’s glass-domed fleet, guests can enjoy stunning views, three-course dining and free-flowing, prize-winning Okanagan Valley wines.

However, alongside the accommodation and tours traditionally included in Rocky Mountaineer’s packages, supplementary activities or meals have been added which are tailored to the two new themes.

Those with a thirst for adventure can book the Journey through the Clouds Outdoor Adventures package, with water and mountain activities including guided hiking in Jasper and voyageur canoeing on Lake Louise. Meanwhile, foodies and wine connoisseurs could enjoy culinary walking tours in Vancouver or exquisite pairing menus on the First Passage to the West Culinary Exploration package.

The new packages, along with all Rocky Mountaineer best-sellers like Journey through the Clouds Explorer and First Passage to the West Highlights, can be combined with a post- or pre-trip cruise and a number of additional excursions.

Nurture Change Australia 2017 bizcation

The first Australian-focused Nurture Change business retreat will be held in Fiji from 25-29 October 2017.

Boasting some of Australia’s top business brains and wellness experts (such as David Koch and the founders of Thankyou, as celebrity trainer Libby Babet and Michol Dalcourt who is an advisor to Nike, Gatorade and Equinox Gyms), the five day ‘bizcation’ for Aussie business owners and entrepreneurs is a fine balance between speaker sessions, fitness and wellbeing activities, beachside mixers and individual downtime to help attendees learn how to connect, recharge and be inspired to take better of themselves and also make their businesses perform better.

Founded by passionate entrepreneurs, Zac de Silva and Steve Pirie – who are avid fans of working smarter, not harder in business – the Nurture Change Australia ‘bizcation’ will be staged at the ward-winning 5-star InterContinental Fiji Golf Resort & Spa.

Nurture Change is now offering travel agents an eight per cent commission on bookings, with an additional two per cent throughout July only. Interested agents need to register via to receive an agent code.

TTC Travel Specials

Island State

Your clients can receive a FREE return airfare to Tasmania (departing from Sydney, Melbourne, Brisbane and Adelaide) when they book the 12-day AAT Kings Perfect Tasmania guided holiday. Guests will experience what the island state is world renowned for – idyllic scenery, abundant wildlife, gourmet food and wine, art and friendly locals. This package includes an experienced Travel Director & Driver Guide, quality accommodation, travel in luxury coach, airport transfers, and more!

Priced from $4,995 with free return airfare, twin share and available on select departures 1 September 2017 – 31 August 2018 (subject to availability). For more information or to book call 1300 556 100 or visit *Conditions Apply.

European Grandeur

Book 2018 European tours for 2017 prices with Insight Vacations and continue to save with an additional early payment discount of 10% when your clients book and pay in full before 14 December 2017. Guests will save up to $897 per person on the 26 day European Grandeur Discovery tour from London, Bordeaux, Madrid, Slovenia, Switzerland and more through to the Netherlands. Highlights include visiting Café Central which has been frequented by many of the elite, including revolutionary Trotsky and psychoanalyst Freud, since 1876.

Still a meeting place for philosophers and storytellers, a local shares tales of a by-gone era, as guests enjoy delicious Viennese specialities of coffee and sachertorte. Priced from $8,078 per person twin share (including early payment discount) available for select departure dates 21 July and 4 August 2018 (other 2018 departures available, subject to availability).

For full terms and conditions visit or call 1300 727 767.​

China and the Philippines

Book your clients on a 16-night China and Philippines cruise with Creative Cruising before 31 July 2017 and receive a $50* flexi eGift Card while your clients receive a reduced cruise fare*.Travelling from Shanghai through South Korea, Taiwan, the Philippines, Vietnam and Hong Kong, this cruise includes an economy class airfare to Shanghai, returning  from Hong Kong flying Singapore Airlines.

As well as; 1 night pre cruise accommodation in Shanghai, transfers in Shanghai, a 12 –night cruise onboard Celebrity Millennium from Shanghai to Hong Kong, main meals and entertainment onboard, 3 nights post-cruise accommodation in Hong Kong, and more! Priced from $3,489*pp discount included, departing Perth (other departures available from Sydney, Brisbane, Melbourne & Adelaide) cruise departs 17 October 2017. *Conditions apply. Please visit or phone 1300 362 599 for more information.

Beyond Deep Fjords

For a limited time only Trafalgar is offering 2018 Europe and Britain departures at 2017 prices, with an additional 10% Early Payment Discount. They can SAVE $452 per person on the 14-day Scenic Scandinavia and its Fjords guided holiday taking in the deep fjords, glaciers and islands that dot the Scandinavian coastline, and the charms and traditions of Denmark, Norway and Sweden taken by rail, road and water.

Priced from $4,072 per person twin-share (including discount), reflective of departure dates available between 1 July– 26 August 2018 (other departures available for alternate price). For more information or a further selection of Trafalgar’s authentic, fun and effortless guided holidays visit or call Trafalgar on 1800 002 006(toll-free).*conditions apply.

European Summer Sorted with Contiki

There’s nothing stopping millennials from booking their next European Summer. Youth travellers can now book a 2018 European Summer departure with Contiki at 2017 prices, AND save an additional 10% off when they book before 5th September 2017! With the most iconic summer and incredible travel experiences sorted, your clients can save from $324*off the 23-day European Trail trip.

Travelling from London through majority of Eastern Europe, their bucket list won’t know what hit them after fondue in the Swiss Alps, downing pizza in Rome and playing cool at a jazz bar in Prague.

This trip definitely ticks of some of the classics as guests take their time over the continent. Priced at $3,521*per person (including discount) and available for travel between 31 March – 6 October 2018. For more information visit or phone 1300 266 845. *Conditions Apply


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