Destinations

How to warn Aussies about dangerous destinations

Bessie Hassan

We all love a good getaway, but as our guest poster, Bessie Hassan, writes in this guest piece, not every destination is welcoming tourists with open arms.

It’s an undisputed fact that Australians love going on holiday. However, ABS figures suggest that we’re travelling overseas to dangerous locations, including Middle Eastern countries like Afghanistan, Yemen and Iraq, despite government travel warnings.

So what can you do to ensure that your customers aren’t heading overseas unprepared?

Know the countries on the “do not travel” list

It’s important to regularly check Smartraveller so that you’re up-to-date on the status of certain locations.

Even somewhere notoriously safe like England is subject to fluctuations (for example, last week it was listed as “exercise a high degree of caution” but it’s now been changed to “exercise normal safety precautions”) and different events can trigger a change at any time.

Regularly checking government warnings is a good idea so that you can give your customers the best advice for their trip.

Here is a list of countries with regions listed as “do not travel” (as of June 2017):

  • Afghanistan
  • Burundi
  • Central African Republic
  • Chad
  • The Democratic Republic of Congo
  • Iraq
  • Libya
  • Mali
  • Niger
  • Somalia
  • South Sudan
  • Syria
  • Yemen

Make sure travellers know the dangers

If a customer approaches you and has their heart set on travelling somewhere against government advice, make sure that they are aware of the issues that could occur. It’s likely that they will appreciate the assistance and won’t be dismayed by your advice.

While you can’t provide legal advice, it’s still a good idea to educate them on the dangers they could face. Whether it’s an uncertain or volatile political climate, a high crime rate or even dangerous weather, be sure that they’re aware of the risks before you assist them with booking their trip.

Encourage insurance

It’s always a good idea to encourage customers to take out an insurance policy before they travel, but there are a few things in particular that they should know.

Although you can technically take out a travel insurance policy for most destinations around the world, when it comes time to claim, you probably won’t be eligible to receive reimbursement in a country with an official warning that advises against travel.

However, there are many other countries where there are no official travel warnings, in which you would be eligible for travel insurance that could still be dangerous.

For example, while India is known for its high crime rate, civil unrest and traffic accidents, there is no official travel warning listed against it, so insurers should provide cover for travel there.

Encourage your customers to compare policies online so that they receive the most value and the most comprehensive cover.

Travellers should also be aware that there are other cases in which travel insurance won’t provide cover. Strikes, riots, severe weather conditions, contagious diseases and epidemics, terrorist attacks, war, rebellion and nuclear radioactivity will usually be rendered ineligible for cover.

The most important thing for you to do is know why certain countries are listed as “do not travel” or “reconsider your need to travel” so that you can provide more context for your customers.

It’s not helpful for you to tell them it’s dangerous, but it is helpful for you to show them why. The more you know about the context, the more you will be able to assist your customers in booking their trip in a safe and convenient way. Good luck!

Bessie Hassan is a travel expert at finder.com.au.


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Tourism

Catalonia Tourism Board launch grand tour and announce partnership with FC Barcelona

If witnessing FC Barcelona beat some Aussies in a football game last night wasn’t enough Catalonian culture for you, maybe consider a nice tour through the Catalonian country side to really take it in!

Share

CommentComments

Hotels

Jackson Hole reveal what’s new for the Winter 22/23 season

If it’s been 2 and a half years since you’ve been skiing then Jackson Hole have you sorted with a variety of new adventures on offer this year.

Share

CommentComments

Events

Get to know one of our incredible Travel DAZE speakers, Dr. Karl! Tickets are going fast!

Travel DAZE is fast approaching and we have Australia’s most loved clever person gracing us with an incredible talk on the psychological benefits of travel.

Share

CommentComments

Hotels

Airbnb leaves China amid ongoing lockdowns

Like a soon to be ex-wife that complains about her husband never leaving the house, Airbnb is leaving the reclusive Chinese market.

Share

CommentComments

Aviation

Scoot launches flights to South Korea’s ‘Hawaii of East Asia’

Want a Hawaiian holiday but got yourself banned on your last trip? Here’s the next best thing.

Share

CommentComments

Aviation

Register for duo, Air New Zealand’s new training and engagement hub and be in the draw to win some epic prizes

Air New Zealand launched its new training and engagement hub called duo, with training, campaigns, incentives the latest brand updates, plus more.

Share

CommentComments

News

Samoa finally announces border re-opening!

The Pacific Island paradise has been working hard to get travel ready and will soon welcome Aussies back to its sunny shores!

Share

CommentComments

Aviation

“Heroic” flight attendant comes to the rescue as woman gives birth on Frontier Airlines flight

We here at Travel Weekly think this woman deserves a raise, or at least an honorary midwifery degree.

Share

CommentComments

Aviation

Are you a ‘local legend’? Bonza is on the lookout for 17 ambassadors!

We feel as though a local legend could either be a dedicated charity worker in the community or someone who frequently drinks beer out of a shoe!

Share

CommentComments

Events

Travel DAZE speaker Matt Endycott from nib chats all things travel! Get your tickets now!

We’ve got Matt Endycott – one of our exciting speakers – to share his thoughts on the industry. Come to Travel DAZE to hear Matt discuss all things travel!

Share

CommentComments

Midweek Interview

Midweek Catch-up with TRAVLR’s Roann Roberts

We love an alliterative name, all the best superheroes and villains have them. We’re not sure where TRAVLR’s head of global travel product sits on that spectrum, though.

Share

CommentComments

Aviation

Qantas relaunches Perth-London route, ramps up trans-tasman flights, secures majority stake in TripADeal

Flights resuming to NZ mean that it will be much easier for the all blacks to come over and quickly beat Australia over and over again.

Share

CommentComments