AFTA applauds NSW government’s spotlight on travel T&Cs

Terms and Conditions dictionaty definition.

The Australian Federation of Travel Agents (AFTA) has congratulated the NSW government on its leadership in reminding consumers to carefully consider terms and conditions when making travel plans with the launch of its ‘Look Before You Book’ campaign.

NSW Minister for Better Regulation and Innovation Kevin Anderson has also confirmed the state is developing a new information standard for travel that will clearly outline key terms and conditions of the contract relating to cancellations, refunds and credits, processing fees and any other important exclusions.

The announcement acknowledged that the information standards are being developed in consultation with key industry players, including AFTA.

The federation’s CEO, Dean Long, praised the NSW government for its leadership on this issue.

“With each hotel, airline, tour operator and cruise line setting different terms and conditions, and with different T&Cs typically applying across different types of bookings, understanding clearly what your rights are takes time for consumers,” he said.

“Travel agents and businesses spend a lot of time helping clients through this so that they pick the right booking for their needs and circumstances, and know when and if cancellations and deferrals are possible and whether processing fees are involved. Additionally, our members have their own T&Cs.”

“Anything that can be done to assist with this process and remind consumers to read and consider the T&Cs is greatly appreciated, and we look forward to continuing to work with the NSW government in developing the information standards”.

Featured image source: iStock/coverdale84

Latest News

  • Destinations
  • Partner Content

The Solomon Islands’ is ‘Kulture-plus’

Be grateful that your experience of 'headhunting' is limited to some random dude reaching out to you on LinkedIn.

Partner Content

by Travel Weekly

Travel Weekly
  • Cruise

Cruise Traveller’s new Scottish Highlands cruise tour package

Australian small ship cruising specialist, Cruise Traveller, offers a 20-night land and sea holiday in the UK aboard the Lord of the Glens. The tiny cruise line’s 52-guest boutique vessel, Lord of the Glens, is purpose-built to explore the intricate waterways and lochs of the Scottish Highlands. It boasts a rich, traditional ambience with polished […]

  • Cruise

Celebrity Xcel’s keel-laying ceremony in France, with 2025 inaugural sail planned

Construction has commenced on Celebrity Cruises’ next ship, Celebrity Xcel, with a keel-laying ceremony at the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France. An Edge Series ship, Celebrity Xcel will set sail in autumn 2025, with several new yet-to-be-revealed offerings. At the ceremony, Jason Liberty, president and CEO of Royal Caribbean Group (RCG), the parent […]

  • Destinations
  • Tour Operators

Globus unveils nine new independent tours for 2025

Coach touring brand Globus has unveiled nine new independent tours for 2025, from Bangkok to Bali and Abu Dhabi to Nepal. “With Globus Independent tours, our guests are free to enjoy the many benefits of touring, untethered and unscheduled,” APAC head of marketing, Globus family of brands (GFOB), Chris Fundell said. “Providing hand-picked hotel accommodations, […]

  • Hotels

Mandarin Oriental Hotel Group opens Mandarin Oriental Mayfair

The Mandarin Oriental has opened a second property in London, the Mandarin Oriental Mayfair, in the heart of historic Hanover Square. Designed by internationally renowned Rogers Stirk Harbour and Partners, the hotel is the first new build in Mayfair in over a decade. Bringing a modern architectural approach to one of London’s most storied squares, […]

  • Hotels

Outrigger Reef Waikiki Beach Resort unveils Coral Kids Club

On top of its US$85 million (AU$150m) transformation, Outrigger Reef Waikiki Beach Resort’s new Coral Kids Club provides an engaging activity centre for kids. Designed for keiki (children), ages 5-12, the activity centre offers daily cultural workshops with hands-on activities rooted around the Āina Guardian workbook. It was developed by Candes Gentry, co-author of Eat […]

  • Hotels

Minor Hotels announces fourth franchised hotel

Minor Hotels has added to its portfolio of more than 500 hotels in operation after signing Oaks Melbourne on William Suites as its fourth franchised hotel. The 220-room apartment hotel is the third Oaks property signed under a franchise model after the Oaks Toowoomba and Oaks Townsville Metropole. The proven success of these properties highlights […]