Midweek Interview with Nicky Ross, owner/manager Access Ireland and UK Holidays
The challenge for the industry is….selling ourselves and our expertise. Too often we don't get the message through that we provide service and advice, not just products on a shelf. I try to always include something in a package that clients can't find on the net, so it's impossible for them to compare prices.
The things I like about my job are….I'm learning all the time. As an owner/manager and "jack of all trades", I learn something new every day. The day I know everything is the day I retire…boring!
I am fortunate that I can try new suppliers and products, and it gives me a real kick to be offering something new to the industry. Plus, it's always a pleasure hanging out with the Irish Industry. They are just like Aussies with a funny accent.
And the frustrations….clients who continually ask me to beat prices on the net. I try to subtly inform clients that they wouldn't have found those quaint and unusual products if I hadn't recommended them.
If I didn't work in travel I would be….I always wanted to be a school teacher, then I had kids……
Qantas or Virgin?….Qantas for long haul, Virgin for domestic. I can live without a meal on a short flight, but give me lots of food on a long flight.
My proudest moment was….my proudest career moment was becoming a tour manager in Europe. We worked and partied hard, but I never lost sight of the privilege of travelling to so many destinations, and the opportunities for a future career. Personally – oh definitely having my two boys. They are wilful and totally out of control most of the time, but they are mine!
The naughtiest thing I ever did was…..I never kiss and tell.
I try to relax by….reading a good novel with a glass of sav blanc. I'm a total convert to e-books instead of tree-books.
The last time I feared for my life…the movie Jaws was a life-changer for me, so I eventually took my fear into my hands and gained a diving certificate…I was so petrified I never went in again.
If I can, I always try to avoid…pessimistic people. Life can be difficult at times, but I always try to look at the positives and turn negatives into a learning experience. Glass should always be half full (preferably with sav blanc.)
I really wish I had…lots of money and time to travel. If I think about it too long, I could actually get distressed that I won't live long enough to see and do everything on my bucket list. But I do appreciate everything I have done and seen and can't wait until my boys are old enough to take on the world with me.
The best advice I've ever received was….as a newly appointed general manager, my MD suggested I run the business as if it was my own. I've had some great mentors in this industry, and I try to put their advice into practice with my own business.
I don't understand why….some people don't want to travel. Are they mad?! There is so much to see, hear, smell, taste and experience.
My greatest weakness is….chatting too much with clients about their holidays. I have a client who has travelled with us many times and returns to visit relatives in Ireland each year. He is a solo traveller in his 70s and if I had a dollar for every minute we chat, I would probably earn more than I make on his bookings.
And my greatest strength….same answer really. This is a people industry and I invest time into itinerary development and choosing products to fit my clients' needs. We have an ever-growing list of returning clients and agents and an excellent referral rate.
If I was prime minister I would….No, please, anything but that! I like to get the job done and the red tape would be like a noose around my neck.
If I won $1 million on the lottery I would….employ a full-time manager for six months and travel with my husband and kids, but at a leisurely pace to really soak up the atmosphere.
If I could be someone else for one day I would be…right now, my 19-year-old niece. She is taking master classes in Latin Dance in Rio. She gate-crashed a Samba party on Ipanema Beach on the weekend. How cool is that?
I've always wanted to travel to….Bhutan. I was teaching tourism in Sydney and one of my students was a Princess of Bhutan. Her stories and photos have given me a yearning to travel to the country with the "Happiest People on Earth".
My favourite holiday was….I've had so many brilliant holidays, but as a parent, definitely Club Med Lindeman Island. They offered a great balance between family and couple time, and the kids really enjoyed the Kids Club. I particularly liked the all-inclusive package including drinks, and our bill on check-out was a pleasant surprise at $31 for golf balls and tees.
Latest News
Linkd appoints Carolyn Nightingale and Lawson Dibb to new roles
Linkd Tourism sings praises of Carolyn Nightingale and dubs Lawson Dibb as Kyushu Tourism Office guru.
Celebrity Ascent makes its European debut
Choosing to cruise this northern summer? Celebrity Ascent promises to raise the bar.
NCL opens sales for Norwegian Sun’s APAC debut, announces 14 new voyages
It was to be 13 new voyages we heard, but given the numbers unlucky nature, an extra had to be thought up.
Inside Travel Group appoints Tom Welland Global Trade Marketing Manager
Heidi's Tom Welland heads to Inside Travel Group as its new Global Trade Marketing Manager.
Federal Government rolls out $1.4m program to promote careers in tourism across regional NSW
The Government taking a break from some of its pointier issues with some work in our incredible industry!
Australian visitors to South Korea surge
Japanned out? Aussies are adding South Korea to their bucket list.
G Adventures celebrates Dr. Jane Goodall’s 90th with new wildlife-focused trips
Fancy yourself as a bit of a conservationist? Put your skills to the test on the Jane Goodall collection.
Virgin Australia says suspended flights to Bali result of Boeing MAX delays
If only we had a company like Boeing to blame our mistakes on. Any takers? Get in touch!
Airline Review: Singapore Airlines Business Class – A380-800
The iconic Singapore Airlines' A380-800 is in a class of its own - business class that is.
South African Airways to relaunch Joburg – Perth flights as economic ties strengthen
Bringing two of the world's most distinctive accents closer together, for good or for bad is yet to be determined.
My journey: Before becoming a travel agent I was… a palliative care nurse
Australind Travel & Cruise, Travellers Choice member Saibra Twigg reveals her life as paediatric nurse then to palliative care before a career leap to travel agent. How did you become a palliative care nurse? ST I went straight from school in nursing and initially specialised in paediatrics, working at Perth’s Princess Margaret Hospital for Children. […]
Emirates unveils future plans with new hub at Al Maktoum International Airport
We've also been looking into our future. It involves plenty of famils, we hope.
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.
NH Hotel Group rebrands as Minor Hotels Europe & Americas
Hang around the bends of the hotels. We imagine they will be full of a lot of branded content.
Scenic Eclipse II – the business of creating unforgettable life-changing memories
These cruise brothers from another mother offer a view of cruising on Scenic Eclipse II that is poles apart.
MSC builds new hospital ship with Mercy Ships
If you want to read a story that puts a smile on your face then this is the one for you.
“I peed on myself watching this” – Social media users squirm at Royal Caribbean’s Harmony of The Seas 55ft dive video
TW is not responsible for any involuntary actions your body might have after watching this video.
FLIGHT REVIEW: Qantas Boeing 787 Dreamliner business class
The real bonus is you're unlikely to be around screaming children. Hoorah!
Traveltek offers travel agents new rapid deploy cruise website
As always, if you have any issue with the platform, just turn it off and on again.
Experience whale watching & classical music at the Australian Festival of Chamber Music in Townsville
Disappointedly, the whales do not start singing in tune with the orchestra. Opportunity missed.
Fond, very Fond. London hotel famed for James Bond link adds ‘Classic Comforts’ lunch menu
James Bond author Ian Fleming was so fond if this hotel, it inspired the legendary phrase ‘shaken, not stirred’.
What sets Eclipse Travel apart with Africa expert Hilary Dubyk: Travel Weekly TV
If you want to know more about Africa, then Hilary Dubyk is your person.
Surge in Australians visiting Japan
Feel like all of your friends have just returned from Europe? Now it's Japan.
Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit
Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]