MTA boss asks airlines to ‚Äúbe fair”

MTA boss asks airlines to ‚Äúbe fair”
By admin


Mobile Travel Agents managing director Roy Merricks has urged airlines to work with the trade, as he stressed the critical role of travel agents in the success of the aviation sector.

His comments follow those of IATA chief executive Tony Tyler who last week said the aviation body was approaching 2013 with "guarded optimism".

Merricks insisted agents can have a significant impact on an airline's profitability. But he complained that many airlines are trying to bypass the trade by growing their direct sales.

"Airlines need to understand they can't sell all of their tickets via the Internet and travel agents will always have a place in the ticketing process," Merricks said.

"Certain airlines unfortunately seem intent on tilting the playing field away from agents, offering consumers a small percentage saving and negating credit card charges for direct online bookings. But all that will ultimately do is add further client confusion."

 

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