Flight Centre looks to end “manual drudgery"

Flight Centre looks to end “manual drudgery"
By admin


Flight Centre will aim to develop technology to spare agents the “ridiculous” amount of admin they have to perform.

Chief operating office Melanie Waters-Ryan said it will free up consultants to service customers and increase productivity.

Integrating and automating systems would prevent “manual drudgery”, she added.

“We want to better manage and convert the record level of enquiries we are getting,” Waters-Ryan said.

“It is almost too much for some of our consultants. We want to make systems more efficient so they can spend more time with customers and less time dealing with the ridiculous admin that the travel industry seems to require.”

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