Flight Centre looks to end “manual drudgery"

Flight Centre looks to end “manual drudgery"
By admin


Flight Centre will aim to develop technology to spare agents the “ridiculous” amount of admin they have to perform.

Chief operating office Melanie Waters-Ryan said it will free up consultants to service customers and increase productivity.

Integrating and automating systems would prevent “manual drudgery”, she added.

“We want to better manage and convert the record level of enquiries we are getting,” Waters-Ryan said.

“It is almost too much for some of our consultants. We want to make systems more efficient so they can spend more time with customers and less time dealing with the ridiculous admin that the travel industry seems to require.”

Latest News

  • Food & Beverage
  • Hotels

Park Proxi Gibraltar Bowral announces partnership with Lotus Dining Group

Renowned Lotus Dining Group will offer a new dining experience at Southern Highlands property, Park Proxi Gibraltar Bowral, Seibu Prince Hotels & Resorts has announced.  Scheduled to open on 1 September, Lotus will bring its acclaimed Asian cuisine to the Southern Highlands with a hyper-local twist. Diners can expect a blend of favourite Lotus dishes […]

  • Hotels

Nozo Hotel Furano announce winter season exclusive package

Nozo Hotel Furano in Hokkaido has announced a special invitation to Aussie and Kiwi travellers with an exclusive winter package, in anticipation of its first anniversary. The hotel are offering a 30 per cent discount on all rooms and breakfasts for seven-night stays or more. The offer marks the hotel’s milestone celebration and ushers in […]

  • Conferences

Melbourne and Geelong convention centres pave the way for accessibility and inclusion

The operators of Melbourne Convention and Exhibition Centre and the future Nyaal Banyul Geelong Convention and Event Centre have taken a significant step towards inclusivity with the launch of their latest Accessibility Action Plan. Welcoming visitors from diverse backgrounds, Melbourne Convention and Exhibition Trust (MCET) is committed to providing safe spaces to connect and engage. […]

  • Cruise
  • News

AmaWaterways celebrates 22nd anniversary with offers on 2025 trips

As AmaWaterways embarks on its 22nd year, the luxury river cruise line has announced a range of savings offers to make river cruising even more accessible to both new and experienced cruisers. Travellers planning ahead can enjoy savings of up to 20 per cent on a range of European itineraries in 2025. Solo travellers also […]