TRENZ 2023: Air New Zealand launches bag tracking, develops faster border screening in race to become world’s best digital airline
Customers travelling with checked baggage will soon be able to keep tabs on their bag’s journey in the Air NZ app.
After running a successful pilot programme for domestic customers in April, Air New Zealand is expanding the test run of the feature to 25 per cent of app users travelling domestically and releasing the feature to five percent of app users travelling on an international short haul flight.
The feature allows customers to view the last recorded status of their bags in the Air NZ app while they are travelling.
After completing bag drop ‘Check status’ will appear on the baggage card on the flight details screen in the app.
[youtube]https://www.youtube.com/watch?v=9d8wkR87cUQ[/youtube]
Passengers can track the progress of their luggage throughout their journey – from check in, on board, to when it arrives at their destination.
Air New Zealand Chief Digital Officer Nikhil Ravishankar says Air New Zealand is dedicated to becoming the world’s leading digital airline and baggage tracking shows its commitment to delivering customer-focussed innovations.
“Updates to our app last year mean we are now able to be more adaptable when it comes to creating and adding digital solutions that solve pain points for customers. Baggage tracking is a perfect example of this.
“Customers can track the journey of their bag and receive guidance on what to do if their bag has taken a detour. In an upcoming release, customers will also be able to report and monitor mishandled baggage via the app.
“Piloting the features gives us the opportunity to trial and test among a small group of passengers to troubleshoot any challenges, which will allow a more seamless rollout to all app users towards the middle of this year.
“Baggage tracking puts information directly in the hands of our customers, streamlining processes, relieving pressure on our teams, and giving passengers peace of mind that their luggage is on the journey with them.”
When rolled out, the feature will be accessible through the Air NZ app, which is available for download on both iOS and Android devices.
Resolving the baggage backlog:
Mishandled baggage came under the spotlight recently when large numbers of bags were delayed over the busy summer period, following significant weather disruptions both locally and overseas. During that period the number of mishandled bags created a significant backlog needing to be cleared through biosecurity checks prior to delivery back to their owners.
To ease the pressure on teams and repatriate bags with their owners faster, Air New Zealand worked with the Ministry of Primary Industries (MPI) Biosecurity Team to create a new digital tool for its Baggage Tracing Unit to expedite clearance processes and remove the requirement to use paper receipts.
“In partnership with MPI, we have developed a new digital system that streamlines the biosecurity baggage screening process, introducing efficiencies that ensure customers are reunited with mishandled bags faster,” Ravishankar said.
“Since the challenges earlier this year, the introduction of digital tools has meant we have cleared the baggage backlog and we are now better prepared to deal with any future disruptions that may occur.”
Email the Travel Weekly team at traveldesk@travelweekly.com.au
air new zealand app digital luggage technologyLatest News
ATIA applauds government’s fast-track passport announcement
Excellent news if you've ever experienced the sheer horror of realising you don't have a functioning passport.
DayAway names Aussie partners for luxury community based membership
Tired of dining with the riff raff? Get yourself a DayAway membership and slip into a life of luxury.
Silversea expands Nova Class with Silver Ray
Be prepared - this article has more silver than your local jewellers!
Tourism Tasmania CEO says a trip to Tassie could cure your Aurora Australis FOMO
With images like these - you're bound to regret being asleep during Australia's version of the northern lights.
Flight searches to Ho Chi Minh City skyrocket by 246% as city strengthens ties to Oz
We aren't endorsing ditching your work to look at flights to Ho Chi Minh but we're also not not endorsing it.
On Location: Rejoice! It’s Your Daily Wrap Of Africa’s Travel Indaba
Spare a moment to think about the cleaner who had to pick up all the confetti after this one kicked off.
Lack of budget spend will hit international visitor recovery, says Australian Tourism Industry Council
We've done the monotonous trawl through budget reports so you don't have to. You can thank us later!
On Location: Expedia CEO assures AI will not replace human roles, announces AI text assistant
What happens in Vegas stays in Vegas, unless its announced at a big conference, then it'll probably be reported.
VietJet walks away from Bonza investment, administrators look to maximise chance of survival
VietJet's making big plays in Australia but is drawing the line at buying a defunct airline.
Top four airports return to profit after post-Covid period comes to an end
If you feel like we just haven't spent enough of our lives talking about Covid, then boy is this the article for you!
COMO launches new family-sized farmhouse in the heart of Tuscany
COMO Hotels and Resorts has launched its new farmhouse apartments in the heart of Tuscany, just in time for Australians to escape our wet winter. And it’s also an ideal time for Aussies of Italian ancestry to explore their home country as 2024 has been declared the year of Roots and Heritage Tourism by the […]
Green light, green fuel for Townsville Airport as passenger numbers set to double to 3.7m
All things sounding positive for Townsville, apart from the fact its football team is playing like 10 year olds.
New Caledonia in lockdown and airport closed after violent riots rock Noumea
New Caledonia officials have announced a 6pm-6am curfew, a liquor ban and have closed the country’s main airport after overnight riots in which vehicles were torched and roads blocked in the wake of proposed constitutional reforms. Australian Government website Smartraveller has issued an alert informing visitors to exercise a high degree of caution in metropolitan […]
‘Appalling’: Alliance for Gambling Reform CEO describes gaming rules at sea after P&O death
Gambling reform policy makers are shocked at the news surrounding the passing of a guest onboard last week.
Sydney gets excited for Vivid at the city’s favourite entertainment venues
Get lit! Well maybe not the kiddies, but there is a heap of bright and colourful events on at Vivid Sydney 2024.
Novotel Cabramatta launch reveals the start of new hotel and F&B partnership
Brothers will offer hotels bang for their buck in Sydney's booming southwest.
Roots & Heritage Tourism in 2024 with Italian Tourist Board’s Emanuele Attanasio: Travel Weekly TV
Don't blame us if you're yearning for a carb-filled pasta lunch after watching this week's episode!
Aeronology accepted into Virtuoso network as travel-tech company continues to thrive
Aeronology's the new kid on the block making big waves and lucky for you, we're here to get you up to speed.
Qantas suspends flights to Shanghai due to low demand
Low demand prompts Qantas to drop its Sydney-Shanghai flights like a hot dumpling.
From Castle Hill to Paris, local wellness cosmetics brand makes good in world’s best hotels
The harsh glare of our monitors on the news desk have been relieved somewhat by this local brand done good...
Ponant’s $2500 flight credit reward for polar expeditions booked by ANZ travellers
Tap into your inner explorer an save a couple of $K on flights? The trade-off will be frozen fingers.
Portugal, Spain or Morocco? Here’s how to spend a European summer in 2024
Hit a festival in Spain, enjoy a Portuguese tart or take in the raw beauty of North Africa. This feature has it all!
Vietjet’s summer lucky draw event, plus business flights slashed in half
It's not even winter yet and Vietjet's already talking about summer. We certainly aren't judging them!
ERDI offers a path for hospitality leaders of the future, says hotel group CEO
Teaching the next gen in hospo how to serve drinks, take a restaurant order and hold a conversation - yep we're in!
Marketing costs double for tourism operators as Australia’s global footprint shrinks
Cost of living crisis? Forgeddaboutit! If you run a tourism business, your costs have doubled since Covid.
APT adds fourth ship to Travelmarvel fleet in Europe to meet demand
APT punches above its weight in European river cruising - let's see what its got when it comes to naming conventions.
Getting married? W Melbourne has three new packages perfect for the special day
The 'W' themed lights and settings are optional, we hope!
SKYE Suites gets behind Australian Fashion Week, partners with Shark Beauty
We were hoping to get a start at a fashion week event, but apparently our dress sense wasn't up to scratch...
Roadshow Vietnam focus on Ho Chi Minh City heads to Sydney and Melbourne
It's all happening tomorrow in Parramatta and we're sure you'll be able to find a good bahn mi somewhere.
NCL announces two new Aussie BDMs as cruising goes from strength to strength
Cruising may be getting stronger, but we want to know which new BDM is the strongest. We should arrange an arm wrestle.
Inspiring Vacations announces Josh Grocke to new partnerships role
We're sure the best partnerships come about over a long lunch, something Josh will certainly be looking forward to.
Dondra Ritzenthaler announced as Azamara’s new CEO
Dondra's got big news to celebrate, meanwhile we're celebrating a break in the rain today in Sydney.
TTC’s hosting a masterclass series for Aussie agents unlocking the secrets of its five brands
Become an agent of many hats with TTC's new masterclass series!
Dorsett Melbourne appoints new director of sales Maggie Wong
This top female team at the Dorsett Melbourne aims to take the hotel to new heights - even the lucky eighth floor.
Western Sydney Tourism unveils fresh board ahead of ’26 airport opening
'Connect-Stay-Experience', that's the Western Sydney's tourism taskforce's motto. We sort of prefer 'West Is Best'!
From Olympians to mindset coaches, Helloworld’s OMC conference wraps in style
Say hello to a good time and make sure you're at 2025's edition!