LivePerson

Technology

Call centres could be the next casualty of COVID-19, suggests new report

For those readers who work in a call centre, we recommend taking a few deep breaths and fixing yourself a stiff drink before having a look at this new research.

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Travel Agents

52% of customers would bail on travel brands over poor service

by Hannah Edensor

Travel brands and agents are at risk of losing customers over poor service. Meanwhile we’re at risk of losing sleep if we eat any more cheese.

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Technology

75% Aussies prefer to interact with bots over humans

by Vanessa Bussoletti

Aussies are warming up to the idea of bots replacing humans for simple tasks, although we don’t mean their body temperature is rising or anything.

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Travel Agents

The new & improved ‘travel agent’

by Steven Fitzjohn

Are you still relying on brochures and snail mail to speak to your customers? Well, you need to get with the modern-day program, says this guest scribe.

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