Call centres could be the next casualty of COVID-19, suggests new report
For those readers who work in a call centre, we recommend taking a few deep breaths and fixing yourself a stiff drink before having a look at this new research.
52% of customers would bail on travel brands over poor service
by Hannah Edensor
Travel brands and agents are at risk of losing customers over poor service. Meanwhile we’re at risk of losing sleep if we eat any more cheese.
75% Aussies prefer to interact with bots over humans
by Vanessa Bussoletti
Aussies are warming up to the idea of bots replacing humans for simple tasks, although we don’t mean their body temperature is rising or anything.
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