Call centres could be the next casualty of COVID-19, suggests new report
For those readers who work in a call centre, we recommend taking a few deep breaths and fixing yourself a stiff drink be...
For those readers who work in a call centre, we recommend taking a few deep breaths and fixing yourself a stiff drink be...
Travel brands and agents are at risk of losing customers over poor service. Meanwhile we're at risk of losing sleep if w...
Aussies are warming up to the idea of bots replacing humans for simple tasks, although we don't mean their body temperat...
Are you still relying on brochures and snail mail to speak to your customers? Well, you need to get with the modern-day ...