customer loyalty

Aviation

Velocity Frequent Flyer steps up its loyalty game with 7-Eleven partnership

Virgin celebrated its loyalty program’s latest partnership by using drones to deliver “convenience from the skies”, which sounds equal parts exciting and terrifying.

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Aviation

Virgin Australia snares Qantas’ chief operations officer

In a move that has surely pissed of Alan Joyce, Virgin’s CEO has gone and poached one of her fave ex-colleagues from the flying kangaroo.

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Aviation

Qantas expands its insurance portfolio to the home

After signalling its intention last year, the flying kangaroo has officially hopped into the home insurance space and placed a nice little bonus points offer on the table for Qantas Frequent Flyers.

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Aviation

Virgin hits back at Qantas’ frequent flyer push with “a more compelling loyalty offer”

Virgin Australia has thrown a ‘loyalty left-hook’ at the flying kangaroo, as the frequent flyer battle between the two carriers heats up.

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Aviation

Hotels

Qantas and Accor join forces for massive loyalty double-up

ATTENTION POINTS JUNKIES: want to make up for lost time from the COVID slowdown? Here’s a timely hack from Qantas and Accor.

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Travel Agents

Travellers Choice customers put a value on their loyalty

Flowers and chocolates are always appreciated, but when it comes to showing support, plenty of Travellers Choice customers are really putting their money where their mouth is.

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Aviation

Qantas inks new frequent flyer deal with Air France-KLM

Proving customer loyalty programs are big business comes this freshly-inked partnership between two aviation giants.

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Aviation

Velocity celebrates 10 million members with biggest-ever combined giveaway

The battle for frequent flyer supremacy continues apace, with Virgin’s Velocity announcing a giveaway so huge that it might sway Alan Joyce to become a member.

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Aviation

Qantas and Woolies give partnership a facelift

Frequent flyer news to the travel industry is like candy to a baby – simply irresistible.

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Technology

OPINION: Technology will bring back customer loyalty

by Alejandro Moxey

We’re only just tech-savvy enough to open Outlook, so we got Expedia’s Alejandro Moxey to pen this informative piece for us.

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Travel Agents

5 ways to build customer loyalty

You often hear “don’t sweat the small things”. But when it comes to building customer loyalty, these experts reckon you should get very sweaty indeed.

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