customer loyalty

Aviation

Qantas inks new frequent flyer deal with Air France-KLM

Proving customer loyalty programs are big business comes this freshly-inked partnership between two aviation giants.

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Aviation

Velocity celebrates 10 million members with biggest-ever combined giveaway

The battle for frequent flyer supremacy continues apace, with Virgin’s Velocity announcing a giveaway so huge that it might sway Alan Joyce to become a member.

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Aviation

Qantas and Woolies give partnership a facelift

Frequent flyer news to the travel industry is like candy to a baby – simply irresistible.

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Technology

OPINION: Technology will bring back customer loyalty

by Alejandro Moxey

We’re only just tech-savvy enough to open Outlook, so we got Expedia’s Alejandro Moxey to pen this informative piece for us.

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Travel Agents

5 ways to build customer loyalty

You often hear “don’t sweat the small things”. But when it comes to building customer loyalty, these experts reckon you should get very sweaty indeed.

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