Travel Agents

“Webjet is certainly a threat to agents”: TC boss Fred van Eijk

Daisy Doctor

Yesterday, Webjet MD John Guscic said in the company’s annual review the OTA was the “#1 in Australia and New Zealand”.

Adding to that, Guscic said the OTA had carved itself out as a “global leader in the B2B space”.

So what does the local industry think of the claims?

Speaking to Travel WeeklyManaging Director of Travel Counsellors Australia Fred van Eijk said he understands why traditional travel agents would be concerned by the news.

In response to the article, van Eijk said, “It certainly is a threat to traditional travel agents”

Specifically, agents “who remain to be transactional and fail to bring the extra value to their customers.”

Although, van Eijk added, “For Travel Counsellors this is not of any concern.”

“We bring care, impartial advice and a personal approach to the table as we deal within a relationship with our customers,” he added.

In his address, Guscic said, “Flight bookings [had grown] more than six times the underlying market during the year”.

He pinned this down to “our ongoing efforts to better understand our consumers and offer them the greatest convenience and choice when booking their travel needs.”

Van Eijk agrees with Guscic about the importance of consumer needs and the imperative of understanding them.

“The recent failure of Air Berlin is a relevant example where we went the extra mile for our customers with our 24/7 duty office and personal care for our customers,” van Eijk said.

He added that often the internet can be difficult for consumers and companies need to be mindful of this.

“The bigger OTAs want to be, the stronger we want to be in just being humans instead of a machine,” van Eijk said.

“The customer more and more appreciates that as we see in our growth,” he added.

Speaking of consumer care, van Eijk recently promised he’d be available for a chinwag whenever a customer needs to chat, going so far as offering up his mobile and email to contact him on.

At the time, he commented “Our business is built on one-to-one relationships and we pride ourselves on understanding what is important to our Travel Counsellors.

“I keep my ‘finger on the pulse’ and have a very real understanding of what it takes to run your own business. I invite you to give me a call if you are interested to know more about joining the world’s best-loved travel company”.

Contact Fred today:

Telephone:  (03) 9034 7088

Email:  talktofred@travelcounsellors.com.au


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Cruise

Tourism

Travel Agents

Digital travel ad impressions up 40 per cent says Nielsen Ad Intel

Looks like your marketing team’s efforts are paying off, with ads views climbing dramatically in Australia following the most recent lockdown.

Share

CommentComments

News

Tourism

OMICRON: WHO urges those over 60 to cancel travel plans as SA tightens restrictions

The UN health authority warned countries that blanket bans don’t work, while an Aussie epidemiologist says the government’s current restrictions won’t make much difference.

Share

CommentComments

Wholesalers

Planeterra launches holiday fundraising for community tourism

Not sure what to get your colleague for Secret Santa? They’ll be hard-pressed to complain about a donation in their name to support community tourism projects.

Share

CommentComments

Destinations

WATCH: Rebel Wilson stars as glam castaway in new Tourism Fiji ad

The Aussie actress channels Tom Hanks’ Castaway in this latest campaign for Tourism Fiji, However, we’re not convinced Hanks could pull off the metallic dress as well as Wilson does.

Share

CommentComments

Hotels

Club Med opens first Canada property, reveals plans for new Utah ski resort

Those who enjoy the ease of an all-inclusive resort stay will be stoked to learn about Club Med’s latest spate of winter wonderland offerings.

Share

CommentComments

Cruise

Norwegian Cruise Line unveils its largest deployment in history

Batten down the hatches because NCL has released its 2024/25 line up including brand-new homeports in Haifa, Israel and La Romana, Dominican Republic.

Share

CommentComments

Aviation

US flight attendants rush back to self-defence in face of rising passenger unruliness

In order to avoid a drunken sky-high fight club breaking out, crewmembers are taking to the studio to keep the peace.

Share

CommentComments

Hotels

Accor introduce global portfolio of boutique hotels and luxurious resorts, Emblems Collection

A new line of luxury hotels and resorts are what we need to bring the world out of the global pandemic and into an opulent fantasy that only a Disney princess could think up.

Share

CommentComments

Tourism

Bali had 6.3 million tourists in 2019, in the first 9 months of 2021 it had 43

With tourism rates in Bali so low, we imagine that even Schapelle Corby would be gladly welcomed back.

Share

CommentComments

Destinations

Tourism

Destination NSW Launches Vibrant “Feel New Sydney” Campaign

Destination NSW unveils “Feel New Sydney” work. Just don’t expect the locals to be pleasant or let you in when driving.

Share

CommentComments

Aviation

Destinations

News

Tourism

Fiji welcomes first flight of international visitors in 20 months as borders open

Sydneysiders touched down yesterday to a big bula welcome almost two years in the making!

Share

CommentComments

Events

Tourism

I Love New York launches new training course for travel agents. Enter for your chance to win!

Calling all Aussie travel agents! Complete the training by the end of January 2022 and you could win a New York-style “za” for you and your team!

Share

CommentComments