Virgin Australia makes fresh changes

Virgin Australia makes fresh changes

Starting tomorrow, Virgin Australia is making a system enhancement that will prevent any changes being made to an itinerary in the Global Distribution System (GDS) if a guest has checked in for their flight.

Voluntary Changes on day of departure or after check-in

In regards to voluntary changes on the day of departure or after check-in, if fare rules permit and your customer wishes to change their flight, the below procedure applies.

  • When making a change to your customer’s itinerary, please check the e-ticket to verify that the passenger has not already checked in for their flight.
  • If the passenger is already checked in, you must contact Virgin Australia to un-check the passenger from the flight before a new flight is booked.
  • Cancelling the flight from your booking will not change the status of the e-ticket and the new segment will not be received by the airline, resulting in a No Show of the original flight and disruption for your customer.
  • Once the passenger has been removed from the flight and the e-ticket coupon is in OPEN status, you can proceed with booking the new flight and exchanging your ticket.

For further information, please contact your Virgin Australia Industry Account Manager or state based sales support team.

Virgin Australia has also announced an expansion of its codeshare network in China.

As part of its codeshare alliance with Silkair (MI), Virgin Australia will be adding Hangzhou (HGH).

The introduction of this codeshare service brings the airline’s number of codeshare destinations in China to 11, offering travellers a greater number of connections between Virgin Australia and codeshare partners Singapore Airlines (SQ) and Silkair (MI).

Silkair (MI) operates four return services per week on the Singapore – Hangzhou route, using new, two-class Boeing 737-800 aircraft. Convenient connections are possible to and from multiple Virgin Australia cities across Australia and New Zealand via Singapore.

Fares are now available through the Virgin Australia website and Global Distribution System (GDS).

Latest News

  • Aviation

Low-cost Indian carrier SpiceJet continues to burn cash

It’s not just low-cost Australian carriers that are facing hardship. SpiceJet, India’s version of Bonza, recently announced a 72 per cent reduction in its net loss versus last year. But, despite this improvement, the airline has posted losses for six straight years. But it has secured board approval to raise up to INR 30 billion […]

  • Attractions

SAKA Museum recognised in TIME magazine’s World’s Greatest Places 2024

AYANA Resort Bali’s newly-opened cultural and events centre, SAKA Museum has been recognised in TIME magazine’s World’s Greatest Places list for 2024. Part of AYANA Bali’s resort destination, the museum integrates Bali’s rich history with state-of-the-art facilities, making it the centrepiece for the island’s spiritual and cultural heritage. TIME magazine’s inclusion of SAKA Museum in […]

  • Cruise

Silversea taps Barbara Biffi as senior vice president for global sales

Ultra-luxury and expedition cruise travel brand, Silverseas, has announced Barbara Biffi as its new senior vice president of global sales. Biffi joined the company in 2007, holding numerous positions and gaining a deep understanding of the brand, the preferences of its guests and its strategic goals, the company said. An Italian national with a wealth […]

  • Technology
  • Travel Agents

Amadeus welcomes FCM Travel as new reseller partner of Cytric Easy

Cytric Easy, the travel management tool embedded in Microsoft Teams, is to be integrated into FCM Travel portfolio. Amadeus and FCM Travel have extended their Cytric distribution agreement to include Cytric Easy. With this new agreement, global travel management company FCM Travel, becomes a reseller of the innovative travel management collaboration solution embedded into Microsoft […]