United Airlines first class flyer allegedly ‘bumped’ to make room for cabin crew

United Airlines first class flyer allegedly ‘bumped’ to make room for cabin crew
Edited by Travel Weekly


    A popular TikTok video by a passenger onboard a United Airlines first-class cabin claims the women’s fiancé was forced to give up his seat (which was paid for in full) for a crew member.

    From her spacious seat, Danielle Schwab who goes by the alias @watergirl8296 on the app says her partner was “bumped” from his seat onboard a flight from London Heathrow to Chicago.

    “Okay so, I’m recording this right now because we are on United Airlines going from Heathrow to Chicago and we booked these seats, we’re in first class, we booked these seats fair and square,” @watergirl8296, said.

    @watergirl8296

    #unitedairlines #dobetter #unitedairlinestiktok #fyp

    ♬ original sound – Danielle Schwab

    “And, all of a sudden, my fiancé, we just got engaged, just got moved to coach.”

    Schwab believes her partner was forced to give up his seat, which was booked “ahead of time”. because the airline wanted, “part of the crew to sit in first class instead.”

    “I understand that the crew works really hard, however, we booked these seats ahead of time and this is not fair.”

    “This is not customer service. I’m sorry, it’s just not customer service. Like, this is ridiculous.”

    Once back on the ground, the couple were met by a customer service representative who handed them a ‘glorified fast pass’.

    “He gave us a business card and said just contact him whenever,” Schwab’s partner continued in a second video.

    “He didn’t upgrade our next flight at all.”

    United Airlines has not made a comment in response to the claims as yet.

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