Technology

Tripfuser rebrands as Designer Journeys

Global travel network Tripfuser has unveiled its new name and look, rebranding as Designer Journeys.

The new Designer Journeys’ platform provides travel agents and travellers access to unique travel experiences through its global network of “local designers”.

According to the company, the handpicked local designers are travel experts who build completely custom experiences and curated packages in over 70 countries around the world.

Designer Journeys CEO Matt McCann said the rebrand was driven by the need to better communicate its unique designer travel proposition to the travel market.

“Our Designer Journeys team has worked incredibly hard during the COVID-19 pandemic to ensure we are best positioned to take full advantage of the expected sharp bounce back in international travel,” he said.

“Our travel agent partners, who number over 2,500, are central to how we see the market return to a new level of normal.”

Designer Journeys CEO Matt McCann

Aside from the network of local travel designers and an easy-to-use customisation platform, agents also have the support of a dedicated travel concierge team at each step of the design, booking and travel experience.

There is also a dedicated support team who work with agents to support bookings growth by using Designer Journeys’ suite of marketing services and access to its gallery of almost 2,000 designer itineraries.

As part of reassuring clients to book again, particularly those who have had a difficult experience with refunds, Designer Journeys has launched a gallery of over 230 itineraries that come with a 100 per cent refund offer.

If a client changes their mind on travelling for any reason 21 days before travel, they can cancel and get a full refund.

The rebrand caps off a major period of transformation for the RACV-backed company, which completed a $4.5 million funding round and changed up its management team in May last year, before gaining ATAS accreditation in June 2020.


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