Travel confidence growing, industry experts say

Travel confidence growing, industry experts say

Confidence among travellers is positive and growing, but snap border closures continue to hamper the domestic tourism industry, leading travel and tourism experts said at Are Media’s inaugural TRENDtalks event.

The panel discussion, held last week and hosted by Gourmet Traveller editor Joanna Hunkin, examined the issues and trends facing marketers in the post-COVID-19 world.

The event was introduced by NSW Minister for Jobs, Investment, Tourism and Western Sydney Stuart Ayers.

Robert Dougan, executive general manager, strategy and research at Tourism Australia, said that the organisation’s tracking showed increased consumer confidence among travellers and a wider global perception that Australia is a safer place to travel to since the pandemic started.

“From a traveller perception point of view, it’s really positive,” he said.

“There are areas in Australia and parts of the sector that are doing really well … you can see a change in the tone of the media and as that starts to get more positive, I think it will end up with more security around people actually booking … perceptions will start shifting wallets.”

Dougan said domestic border closures, while brought in place to keep Australians safe, had slowed down the recovery of tourism.

“And we see in our search and forward booking data that recovery is slower every time we see a closure, so I’m hoping that vaccines get rid of that problem and we start to see money follow into the industry after that,” he said.

Tourism New Zealand’s general manager for Australia, Andrew Waddel, echoed the sentiment.

“We are really seeing confidence grow,” he said. “Consumers and travellers are a lot more comfortable with COVID, but it’s the snap border closers that will continue to be a concern.

“If we are able to get beyond that and build it into the consideration when planning a holiday, I think we’ll see quite a fast return.”

Caddie Marshall, general manager of Orange360, the regional tourism body representing Orange and its surrounds, told the virtual panel that tourism to the city had boomed since COVID restrictions were relaxed.

“We had spent the last two years focused on the 28-to-34-year-old market,” she said.

“What we have seen is a return to our more traditional market of 50-plus. They are looking for high-end immersive experiences and they are willing to pay.”

Anthony Laver, group general manager of sales and marketing at Scenic, said there was also a change in the types of experiences travellers were looking for.

“There is a shift away from ‘big is better’. People now want to go to areas that not a lot of people go to and have more engaging, discovery experiences,” he said.

“The high-end luxury market is evolving to the very intimate, customised, immersive experience.”

While domestic travel is likely to remain the main vacation option for most Australians in the coming year, Tourism Australia’s Dougan said it would not replace the money spent by international tourists.

“There is only so much demand we can get from the domestic audience, so for travelling Aussies to make up for the international expenditure, they’d have to take about another four trips a year,” he said.

“Which is a lot. The industry is going to have to focus on driving yield where we can. Getting them to spend more while they are in destination and on experiences.”

Hunkin added that Gourmet Traveller is seeing “a huge appetite” among its audience for trusted, curated travel advice.

“They are eager to explore the best Australia has to offer and are looking to us to share those premium experiences,” she said. “They want to know where to eat, drink, stay and play and are looking to us, more than ever, to guide them.”

You can watch the full TRENDtalks travel panel session on demand here.

Latest News

  • Destinations

Half price winter wamers at Sydney’s luxury lodges at  Calabash Bay and Crane

Wild Luxury has released its off-peak rates for winter, with stays at Calabash Bay Lodge and Crane Lodge discounted by almost half price for a limited time. Nightly rates at Wild Luxury’s Palm Beach eco retreat, Crane Lodge, are reduced to $1144 for a seven-night stay (48% off the $2200 nightly regular rack rate) or $1760 per […]

  • Conferences
  • Hotels

Iconic Sofitel Sydney Wentworth showcases conferencing and events ahead of spring opening

Sofitel Sydney Wentworth is showcasing its venue for conferencing and events that will feature as part of the iconic venue’s highly anticipated $60 million relaunch this in September. Among the offerings at the Phillip and Bligh Street precinct are contemporary meeting rooms, more than 15 event and conference spaces and the famous Wentworth Ballroom, where […]

  • Aviation

Board Air Canada in Sydney’s CBD via a sleek Light Rail

Visitors flocking to Vivid Sydney will glide through the CBD in the newest addition to the Air Canada fleet – a sleek Light Rail tram wrapped in the airline’s unique livery. The Air Canada-themed tram is part of a new marketing campaign designed to put Air Canada in lights during the Vivid Sydney festival (25 […]

  • Cruise
  • News

Carnival Splendor to the rescue of Aussies and Kiwis left stranded in Vanuatu

Carnival Cruise Line’s Carnival Splendor has come to the aid of a group left stranded in Vanuatu, following the collapse of Air Vanuatu. The group, eight Australians and one New Zealander, were visiting the island of Santo when Air Vanuatu cancelled all flights, leaving them without a way home. Carnival Cruise Line responded by offering […]

  • Hotels

QT Singapore set to open in heritage Eastern Extension Telegraph building

Bookings open today for QT Singapore, in the historic former Eastern Extension Telegraph building along Robinson Road, the first property from QT Hotels & Resorts to open outside Australian and New Zealand. Previously Accor’s So Singapore, then the Hotel Telegraph, QT Singapore will officially launch on September 16 and will feature 134 rooms, ranging in […]