Sydney travel agent under police investigation after allegedly swindling customers out of thousands of dollars

Sydney travel agent under police investigation after allegedly swindling customers out of thousands of dollars

A Sydney-based travel agent is being investigated by police after customers allege they were swindled out of thousands of dollars.

Travel World Sydney – based in Arncliffe – appeared on Nine’s A Current Affair last night after devastated customers said they had booked trips with the agent only to be given fake itineraries.

In one instance, a customer alleged she had been swindled out of a staggering $160,000.

Nicole Vris said she used Travel World Sydney to book a holiday to Greece for 35 members of her family.

“To plan this holiday it takes a very long time, to take time off work, to save your money for the ticket and for your spending money,” Vris told Nine’s A Current Affair.

Source: A Current Affair, Facebook

The family say they paid Travel World Sydney the $160,000 only to later find out that their booking confirmations weren’t real.

“We called Emirates directly, obviously they asked us for numbers that were on that itinerary, they just didn’t exist, we were not in the system.” a visibly distressed Vris told Nine.

She says most of the families will now no longer be able to attend the family reunion.

“A lot of families will never recover from this financially, it’s a disaster, they can’t recover.”

Meanwhile another customer – Fatima Awada – said she used the agency to book a trip to Germany. She said that she realised something was wrong when she hard the agency had been shut down. After ringing the airline she was distressed to discover her trip had been cancelled.

“Yeah, it is a big hit, and it is not just me. My sisters, my mum and her kids as well,” Awada is reported to have said.

“They paid nearly $10k. That’s just from us, that’s nearly $15k of our money.”

NSW released a statement saying they have “commenced an investigation under Strike Force Baile regarding alleged frauds involving a travel agency at Arncliffe”.

“Police have been told that a number of people have come forward to report that they had made travel arrangements with the agency and those bookings had not been honoured.”

Anyone with information is asked to contact St George Police or Crime Stoppers on 1800 333 000.

Travel World Sydney has been contacted for comment.



Email the Travel Weekly team at

travel agent

Latest News

  • Cruise

Cruise Traveller’s new Scottish Highlands cruise tour package

Australian small ship cruising specialist, Cruise Traveller, offers a 20-night land and sea holiday in the UK aboard the Lord of the Glens. The tiny cruise line’s 52-guest boutique vessel, Lord of the Glens, is purpose-built to explore the intricate waterways and lochs of the Scottish Highlands. It boasts a rich, traditional ambience with polished […]

  • Cruise

Celebrity Xcel’s keel-laying ceremony in France, with 2025 inaugural sail planned

Construction has commenced on Celebrity Cruises’ next ship, Celebrity Xcel, with a keel-laying ceremony at the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France. An Edge Series ship, Celebrity Xcel will set sail in autumn 2025, with several new yet-to-be-revealed offerings. At the ceremony, Jason Liberty, president and CEO of Royal Caribbean Group (RCG), the parent […]

  • Destinations
  • Tour Operators

Globus unveils nine new independent tours for 2025

Coach touring brand Globus has unveiled nine new independent tours for 2025, from Bangkok to Bali and Abu Dhabi to Nepal. “With Globus Independent tours, our guests are free to enjoy the many benefits of touring, untethered and unscheduled,” APAC head of marketing, Globus family of brands (GFOB), Chris Fundell said. “Providing hand-picked hotel accommodations, […]

  • Hotels

Mandarin Oriental Hotel Group opens Mandarin Oriental Mayfair

The Mandarin Oriental has opened a second property in London, the Mandarin Oriental Mayfair, in the heart of historic Hanover Square. Designed by internationally renowned Rogers Stirk Harbour and Partners, the hotel is the first new build in Mayfair in over a decade. Bringing a modern architectural approach to one of London’s most storied squares, […]

  • Hotels

Outrigger Reef Waikiki Beach Resort unveils Coral Kids Club

On top of its US$85 million (AU$150m) transformation, Outrigger Reef Waikiki Beach Resort’s new Coral Kids Club provides an engaging activity centre for kids. Designed for keiki (children), ages 5-12, the activity centre offers daily cultural workshops with hands-on activities rooted around the Āina Guardian workbook. It was developed by Candes Gentry, co-author of Eat […]

  • Hotels

Minor Hotels announces fourth franchised hotel

Minor Hotels has added to its portfolio of more than 500 hotels in operation after signing Oaks Melbourne on William Suites as its fourth franchised hotel. The 220-room apartment hotel is the third Oaks property signed under a franchise model after the Oaks Toowoomba and Oaks Townsville Metropole. The proven success of these properties highlights […]

  • Destinations

Phuket unveils cutting-edge medical facility

Minor Hotels has announced Layan Life by Anantara, a world-class medical wellness facility that is set to elevate Phuket’s reputation as an international medical wellness destination. The new facility is set across 1,767sqm within the grounds of Anantara Layan Phuket Resort and is set to open in Q3 of this year. It offers a blend […]

  • Events

Out West Piano Fest comes alive in Bathurst

The three-day symphony of the senses comes back to Bathurst, at picturesque Blackdown Farm, as Out West Piano Fest returns 25-27 October. Located just five minutes away from Bathurst NSW is a pastoral heritage, art, and culture. It was also once home to Australian artist, Tim Storrier. The extensive gardens in full spring bloom offer […]

  • Attractions
  • Cruise

Japan in Bloom with Cruise Express

Send clients out to experience the best of the Land of the Rising Sun with Cruise Express and their Japan in Bloom expedition, a 21-night adventure. As interest in Japan hits an all-time high, Cruise Express is pleased to announce its ultimate Japanese bucket list trip. This adventure is geared for Australians wanting to tick […]

  • Road & Rail

Explore Uzbekistan with Golden Eagle Luxury Trains

Golden Eagle Luxury Trains presents an exclusive itinerary to Uzbekistan with ensuite cabins, a personal cabin attendant, and off-train excursions. Travelling aboard the opulent Golden Eagle train, with ensuite cabins, guests will dive deep into Uzbekistan’s spectacularly global cultural identity. A personal cabin attendant, all porterage and gratuities and all off train excursions are included […]