Sustainability at “absolute forefront” of destination marketing success: ADARA
Travel Weekly recently caught up with ADARA’s regional sales director, Luke Donkin, to talk all things travel marketing and the power of data…
TW: How has the destination marketing landscape evolved over time? How it will continue to change?
LD: Sustainability will become the absolute forefront of all destination marketing efforts moving forward, especially as tourism stakeholders – extending well beyond governmental organisations to encompass private companies, local communities and even taxpayers – are demanding greater accountability from destination marketers not only in driving arrivals and economic investment, but ensuring that the travellers that arrive are those of the highest value, don’t encroach on the environment, nor intrude on the locals of the destination. We only have to look at what has been happening in terms of overtourism in Bali or Venice to understand the urgent need for destination marketing to move to a more sustainable approach.
Destination marketers are also gradually embracing quantitative measurements of destination marketing effectiveness as a means of proving their role as tourism business drivers who channel economic benefits to their respective markets.
While there are a variety of generic success metrics for marketing campaigns, destination marketers face the additional challenge of ensuring quality precision mapping between destination marketing efforts and destination revenues. As the tourism industry continues to grow for many markets around the world, such accountability and attribution will only gain greater importance.
A key challenge often cited by destination marketers today is the lack of quality data and proof points to ground their marketing strategies in. Destination marketing will, therefore, grow to become even more sophisticated in the years to come, with a specific focus on measuring economic impact. The industry will move towards creating more holistic and comprehensive quantifiable metrics of destination marketing effectiveness that go beyond micro factors such as tourist satisfaction levels, to encompass macro factors, such as economic impact on the market.
TW: How well are travel marketers leveraging data insights across the Asia Pacific? What could they be doing better?
LD: While travel marketers are leveraging data insights, the data set any single brand has is often not enough to provide a holistic view of the traveller.
Travel marketers need to expand their understanding and interpretation of data by viewing it in the context of wider industry trends or regional prospects of the tourism industry. This can be achieved by expanding the breadth of travel data they are accessing. This is where the sharing of first- and second-party data in a safe and secure way helps to fill these gaps.
TW: What is the biggest challenge for travel marketers going forward? And what’s the biggest opportunity?
LD: While travel marketers have access to more data than ever before, not all data is created equal. In fact, most consumer data does not work for travel brands. In order to make actionable decisions, travel marketers need to use verified data from trusted sources. It is important to ask if the data being used is transparent, if it’s in-market, if it’s being activated in real time. By investing in the right data, travel marketers have the opportunity to move the industry to a place of integrity.
Access to the right data also provides travel marketers the opportunity to engage travellers creatively and authentically. They must do more to ensure that consumers are exposed to desired brand messages or offerings at every touchpoint, regardless if it’s directly or indirectly with the brand. They could identify the channels where data and technology can be harnessed in powerful ways, and leverage them to address the wants, needs and even frustrations of travellers in an efficient and personalised manner, so as to win a greater share of mind with past, present and future customers.
TW: What are some of the current travel trends ADARA is seeing based on data it has gathered for/on brands?
LD: Rapid technological advances have enabled the growing demand for personalisation and automation in the travel industry, both in the Asia Pacific and across the globe. These advancements are being put to use across many aspects of travellers’ experience – from pre-purchase experiences to reservation, staffing, transactions and guest experiences; and will only continue to accelerate and drive change in the coming years.
For instance, most travellers a decade ago had to make travel arrangements via travel agencies prior to departure, yet travellers of today are accustomed to immediacy and convenience – receiving flight information on portable digital devices, going through automated immigration processes and interacting with digital concierges. Digitalisation has also provided travellers with greater freedom and control during the travel planning process, as they now have easy access to boundless travel options.
TW: What’s on the horizon for ADARA in 2019 and beyond? What’s its main focus, and what are clients asking for?
LD: ADARA is looking to expand in high-growth markets across Asia Pacific, with plans in place to continue engaging more partners across the entire spectrum of travel players, to enhance our robust travel data co-op.
Our desire to provide the travel and tourism industry with a clear and precise traveller resolution based on a holistic understanding of the needs and wants of travellers is similarly echoed by our clients, who are seeking comprehensive traveller intelligence to navigate and help shape the ever-evolving travel industry.
Sustainability is the focus of Travel DAZE – the travel industry’s only TED-x style event, with speakers including former Greens leader Bob Brown, TV presenter and Logie winner Costa Georgiadis, and Google travel boss Michelle Allen. Secure your spot at the event here.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
Adara data destination: marketing Luke Donkin travel marketingLatest News
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.
NH Hotel Group rebrands as Minor Hotels Europe & Americas
Hang around the bends of the hotels. We imagine they will be full of a lot of branded content.
Scenic Eclipse II – the business of creating unforgettable life-changing memories
These cruise brothers from another mother offer a view of cruising on Scenic Eclipse II that is poles apart.
MSC builds new hospital ship with Mercy Ships
If you want to read a story that puts a smile on your face then this is the one for you.
“I peed on myself watching this” – Social media users squirm at Royal Caribbean’s Harmony of The Seas 55ft dive video
TW is not responsible for any involuntary actions your body might have after watching this video.
FLIGHT REVIEW: Qantas Boeing 787 Dreamliner business class
The real bonus is you're unlikely to be around screaming children. Hoorah!
Traveltek offers travel agents new rapid deploy cruise website
As always, if you have any issue with the platform, just turn it off and on again.
Experience whale watching & classical music at the Australian Festival of Chamber Music in Townsville
Disappointedly, the whales do not start singing in tune with the orchestra. Opportunity missed.
Fond, very Fond. London hotel famed for James Bond link adds ‘Classic Comforts’ lunch menu
James Bond author Ian Fleming was so fond if this hotel, it inspired the legendary phrase ‘shaken, not stirred’.
What sets Eclipse Travel apart with Africa expert Hilary Dubyk: Travel Weekly TV
If you want to know more about Africa, then Hilary Dubyk is your person.
Surge in Australians visiting Japan
Feel like all of your friends have just returned from Europe? Now it's Japan.
Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit
Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]
Sydney named 17th best place to work remotely
If you struggle to get a seat within Sydney's coffee shops, you now know why.
W Melbourne grows sales team
We appreciate the thought that has gone into this team photo.
Cunard welcomes new ship Queen Anne
This might be the most impressive ship handover in ship handover history.
Intrepid Travel appoints Yvette Thompson as general manager sales & marketing ANZ
It isn't end-of-day Monday and Yvette Thompson has already nabbed herself an impressive promotion.
Anna Fawcett re-joins Global Touring in newly-created APAC role
With such an impressive CV, Global Touring is no doubt thrilled to have Fawcett back.
“We know our response has been far from perfect” – Emirates’ open letter following Dubai flooding
If you also need to write an apology letter, then this is a pretty good template.
Malolo Island Resort opens brand new Spa
Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]
Virgin Australia’s HILARIOUS second instalment of the ‘Bring on Wonderful’ campaign
We don't use the word 'hilarious' lightly, but this is worthy of the title.
Visit Sunshine Coast reveals new brand identity
If you were looking for another reason to visit the Sunshine Coast then this is it.
Sofitel launches brand campaign starring Sex Education’s Gillian Anderson
We can confirm the content of this video is less spicy than Sex Education.
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!