Stackla builds social media magic
Stackla might not be a name you recognise instantly, but their work certainly is.
If you’ve ever seen a travel website showcasing Instagram snaps from tourists, or read restaurant tips via Tweets instead of city guides, then you’ve witnessed the brains behind Stackla’s business.
The idea driving the tech-savvy team is to fine tune the hordes of social media content flying around, and mould it into a brand-specific display, doing exactly what their tagline says – letting customers tell the story.
And with a number of heavyweight companies under their belt, including a bunch from the travel industry, everything is coming up Stackla.
“Travel is a major vertical,” co-founder Pete Cassidy told Travel Weekly. “Content marketing is a big trend, particularly in the travel space.”
The company kicked things off back in 2012, focusing primarily on sports, but soon realised that everyone – from media networks and travel companies, to fashion labels and charities – needed help with engaging their audience socially.
“We like to think about it as a pull mechanism, not a push,” Cassidy said of social media and their marketing tactics.
“We cherry pick the best of the user generated content, which acts almost like testimonial marketing, done like social media.
“Research shows user generated content is more authentic, and people prefer to connect with other travellers in this way.”
And Stackla does this in a number of ways, from integrating the content into website campaigns, powering display screens in retail spaces and travel stores, or turning it into a funky carousel display at the airport, which is exactly what they did for Hamilton Island.
Another client, Tourism Victoria, ran a campaign with the tech company using the hashtag #spottedbylocals, which saw Victorians take photos of their favourite spots and post them on social media, with Stackla powering a website that gave travellers a whole new collection of places to visit.
“Travel companies want quality over quantity,” Cassidy told TW. “You want your first impression to be your absolute best.”
“The clients can narrow down choices and generate pictures by filters, keywords and geography. For example, you could add in ‘Sydney Opera House’, and Stackla could generate pictures within 100 metres of the Opera House.”
Other clients include Tourism Queensland, Destination NSW, Contiki and the recently confirmed Tourism Western Australia.
On top of that fancy-pants list, they also worked with City of Melbourne on creating a centralised location to showcase the best of their city.
This particular gem pulled content from inside local bars, cafes and nightspots in order to highlight the buzzing hub of Melbourne, and allowed local businesses to tell their story through a platform with a bigger reach than just one account.
You can suss out this Stack here.
“It’s all about creating trust and strong brand sentiments,” Cassidy told TW. “It raises awareness, with people able to see other contributors, and in turn become contributors themselves.”
Almost like TripAdvisor but with social media, Stackla encourages this kind of “social validation” within the travel industry, because nothing boosts the image of a destination better than real-life feedback from the people who’ve already been there.
Companies can also feed a broader range of user generated content into their filters, from Facebook and Instagram, to Twitter, YouTube, and even blog feeds from their favourite foodies or travel writers.
As the client base grows, Stackla’s team is also growing, with over 40 people working on the ground in Sydney, and even a co-founder or two taking the business overseas to hot cities London and San Fran.
It’s no surprise the user generated content business is booming, and with more shoppers turning to each other rather than brands for info, there’s no better place to channel your marketing energies.
You can check out more of Stackla’s case studies, or request a demo from their website here.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
City of Melbourne contiki destination nsw hamilton island stackla stackla.com tourism australia tourism western australiaLatest News
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!
Globally-renowned chefs gather for Vivid Food 2024
As a human, we agree that food is a fundamental part of the human experience. Some might say the most fundamental.
Air New Zealand returns to Hobart and Seoul
If you notice an uptick in Kiwis making their way through the Mona, you know why.
European Waterways targets multi-generational families with ‘floating villa’ deal
The jury is still out on whether spending a week on a 'floating villa' with family is a hell or a paradise.
Luxury Escapes launches ‘sail away’ sale
Rest assured, you'll be getting your 'sails' and 'sales' mixed up for the rest of the day.
Rex-owned National Jet Express adds weekly charter between Brisbane and Orange
This is for mining and civil contractors, so please, put your holiday attire away.
Let the games begin. Viking introduces eye-watering benefits for the industry’s top 10 advisors
Did someone say 'trip to Venice'? Hold my coat, this one is far too good to miss!
Best friends or frenemies? What is the REAL relationship between sales and marketing?
We can all stop fighting over the corner office because our mothers were right - we are all important in our own way.
The Walshe Group Announces Two Key Appointments
What we really want to know is whether they got joint or separate welcome parties.
FAMIL: Agents explore the delights of Mauritius on 7-day tour
Go green with envy as you read this fabulous itinerary! Time to book that second honeymoon.
Hamad International recognised as world’s best airport at 2024 Skytrax World Airport Awards
Hamad airport is so good it is almost considered a destination in itself. Ballina, up your game.
Saudi Arabia highlights tourism investment opportunities at global investment event
Now is the time to start looking at Saudi Arabia if you are not already. There's big things to come.
“Rampant” – Aussies warned as dengue fever cases spike in Bali
Worried about Bali belly? Now you have something else to worry about.
TTC Tour Brand reveals slew of deals across operators including Trafalgar and Contiki
Everybody loves a bargain and you could do lot a lot worse than check out these deals from TTC!
Fiji Airways partners with Porter Airlines in US growth bid
Any initiative that gets more people visiting the delights of Fiji is a good initiative.
Flight Centre launches CruiseHQ – a marketplace exclusively for agents
The cruise industry has surpassed pre-Covid levels so this isn't one to miss!
Feeling festive? Wendy Wu tours unwraps Christmas collection
Get the Christmas hols booked now and avoid spending it with that elderly relative with dubious political views.
OPINION: In a world of screens, we crave experience
If you get feelings of deep shame and regret when you see your screen time, don't worry - you're not alone.
Sun Princess: High-end dining and world class entertainment awaits
If you are a foodie and you are not currently on the Sun Princess, we really have to ask - what are you doing?
YouGov: 2 in 5 Aussies would pay more for a sustainable hotel
If you want to be REALLY sustainable you can go camping. You just might lose the will to live.
“Can planes swim?” – Planes become boats as Dubai Airport is savaged by severe storm
Unfortunately, "can planes swim?" is a real life question and not an opener to a really bad joke...
Explora journeys reveals bespoke outdoor furniture designed by Matteo Nunziati
This is making your plastic table and chairs look really bad now, isn't it?
Bangkok Airways targets growth with renewed Sabre deal
Two stories abut Sabre's growth in one week and its only Wednesday! Watchout world.
PR agency Example wins pitch for InterContinental Sydney
We also went in for the contract but they said that a 'Be Our Guest'- themed TikTok was unoriginal! The cheek.
Norwegian Cruise Line reveals culinary experience aboard Norwegian Aqua
Once again, this TW journalist REALLY regrets writing this before getting lunch.
Signature Queensland hosts luxury tourism event
Known for its tropical beaches and unique wildlife, Queensland also offers luxury.
Capella Sydney recognised in prestigious Travel + Leisure’s 2024 ‘it list’ of best new hotels
You know that 'it girl' at school who everyone wanted to hang out with? Capella is the hotel version of that.
Rex launches 72-hour fare sale with NO school holiday blackout so you can take your kids (if you want to)
Sadly, leaving your children at home whilst you go on holiday is generally frowned upon.
Adventure World offers chance to connect with “heart and soul” of the US
I mean who hasn't dreamed of a road trip around the US?! Go with Adventure World and you're less likely to get lost.
Fiji’s family-owned luxury resort Likuliku Lagoon launches its own app
We were relieved to find out that having a "concierge in your pocket" referred to an app on your phone.
Hawaii: The US’ laid-back front door for Australians
If you needed another sign that you should definitely head to Hawaii - this is it!
Sabre targets Asia Pacific growth with latest hire
Call the Avengers! Sabre continues its bid for world domination with latest hire.
Air New Zealand signs its largest EVER deal for sustainable aviation fuel
Air New Zealand makes huge step towards sustainable travel. We bet it recycles its rubbish properly too.
IHG Hotels & Resorts continues regional growth with Sunshine Coast Holiday Inn
This Holiday Inn looks considerably flashier than some of the ones we have stayed at in our time.
Budget carrier Scoot welcomes first of 9 E190-E2 aircrafts
Here at TW we would like to offer Embraer E190-E2 a warm welcome! It's not easy being the first of the fleet.