Sofitel Sydney Darling Harbour has strengthened its innovation credentials with the launch of a new self-check-in experience for guests.
A first for Sofitel hotels nationally, guests of Sofitel Sydney Darling Harbour can now check in, pay and receive their room key within minutes of arrival to the hotel through the new digital kiosk.
The hotel’s owners, Dr Jerry Schwartz (pictured above), said he was excited to champion the evolution of the check-in experience.
“The self-service trend is leading the way to a future which prioritises convenience. We are investing in improved technology that enhances digital guest experiences,” he said.
“With the advancement in this process, we’re catering for travellers who are wanting a new revolutionised experience which is fast and efficient.
“However, this does not replace the traditional landscape of hotel processes where guests prefer a personal touch, which we love to deliver when checking guests in.”
Greg Brady, general manager of Sofitel Sydney Darling Harbour, added: “Sofitel is ambitious to optimise the guest journey and a one-touch digital experience does exactly that.
“We are fortunate that Dr Schwartz is open to trialling exciting new technology to enhance the guest journey for those travellers looking for a digital check-in.”
The self-service model and the convenience it implements extends to the hotel’s in-room experience, with Sofitel Sydney Darling Harbour introducing the Order Up platform, which allows guest to order in-room dining items through a QR code located bedside.
Featured image source: iStock/ai_yoshi