So, what’s really going on with all the missing baggage?
A major concern for flyers all over the world at the moment is why everyone’s baggage seems to be going missing.
According to insurance firm MapfreSA, claims for missing baggage have jumped 30 per cent from 2019 levels and there has been a tenfold increase in baggage arriving on wrong flights. People all around the globe are experiencing this same problem, with Smartraveller going as far to issue a warning to travellers heading through Heathrow airport about airport chaos and baggage going missing.
In fact, these conditions led to Heathrow implementing its cap on passengers, something which many airports around the world already had in place.
Of course, ‘luggage-gate’ isn’t a problem exclusive to Heathrow, as countless travellers in Australia have also been victims of the crisis.
However, a Qantas spokesperson said that the rate of missing luggage for the airline is relatively similar to before the pandemic, increasing from 5 bags per 1000 to 7 bags per 1000.
Passengers who have to endure the trauma of travelling without their things on their long-awaited holidays are at their wits end though.
Nancy Hromin, editor-at-large of Travel Weekly and frequent traveller, recently had her bags go missing for two weeks when heading from Marrakech to Nice on Iberia Airlines. She eventually tracked her bags down, but only after contacting the airport directly and retrieving her bags in person.
“It was terrible, I felt traumatised. My missing luggage had me completely all over the place in those two weeks,” Hromin said. “I had to take the initiative and actually go there to get my bags back.”
Transport Workers Union national secretary Michael Kaine said that within Australia, this is a problem that has been brewing for years and now passengers and workers are forced to deal with the consequences. Kaine highlighted the conditions that led to such severe labour shortages among baggage handlers, and COVID is not the only cause.
“Years of fragmenting work, suppressing wages, overzealous redundancies and the illegal outsourcing of workers has meant the jobs that remain are low paid with poor conditions,” Kaine said. “In an environment where workers are chronically over-worked, stressed and under enormous pressure, it’s not surprising the industry is struggling to attract skilled workers back to aviation.”
“The industry needs a circuit breaker to stop the rank profiteering and short-sighted focus of airport corporations and airlines that has led us to this point,” he added.
A Melbourne Airport spokesperson echoed Kaine’s opinion, highlighting the lack of staff, while emphasising on how major airlines are working to improve their operational reliability.
“One of the big issues facing airlines and ground handlers is a shortage of staff, caused by a combination of sickness and the need to quickly rebuild their workforce in what is a very tight labour market,” the spokesperson said.
“Ground handlers continue to recruit for new staff, and Qantas and Virgin are working to improve their operational reliability by reducing their flying schedules to better reflect the capacity of their workforce.
“Ultimately we are all one team, and everyone is doing their best to get passengers and their luggage where they need to be, as safely and quickly as possible.”
Meanwhile, Sarah Fairley, from Heathrow Airport, said that baggage is the responsibility of the airline. Airline ground handlers manage check-in, load and unload bags and turnaround/clean aircraft and the main constraint on Heathrow has been the lack of handlers.
“We have been warning some airlines for months that this capacity constraint needed to be addressed but there has been no change in the number of airline ground handlers since January 2022 – they are currently only resourced up to 70 per cent of pre-pandemic levels, while passenger demand is at 80-85 per cent of pre-pandemic levels,” Fairley said.
Travel Weekly reached out to Dnata, who provide baggage handlers for Qantas, Emirates, Singapore Airlines, and a wealth of other airlines, who declined to comment.
As the industry continues to struggle with a lack of baggage handlers following the pandemic, travellers end up being collateral damage – putting a dampener on many people’s first travel experience after a long hiatus.
What can travellers do?
To avoid becoming another statistic dealing with missing bags in the what is being dubbed the ‘summer of lost luggage’, try these hacks:
- Avoid checking in bags where possible – Of course this is easier said than done and for many people not an option at all, but Travel Weekly’s editor recently left to Birmingham for the Commonwealth Games, where she travelled through Heathrow Airport, and managed to pack two weeks worth of luggage for herself in just carry-on.
- Look to use a luggage shipping service – Global luggage shipping services have seen demand triple month-on-month amid luggage-gate. Many also allow people to transport much larger sized bags and items. The main caveat here is that luggage shipping services can be quite expensive and hence won’t be accessible for everyone.
- Try Smart tags – Tagging a bag with an electronic tracker such as ones provided by Apple, can be a great way to prepare for the worst. Sometimes knowing the bag’s literal location could be the difference between a good holiday or a bad holiday.
Featured Image: iStock/Bet_Noire
Email the Travel Weekly team at traveldesk@travelweekly.com.au
baggage heathrow Iberia Airlines luggage-gate Michael Kaine Nancy Hromin qantas smartraveller Transport Workers Union virgin virgin australiaLatest News
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!
Globally-renowned chefs gather for Vivid Food 2024
As a human, we agree that food is a fundamental part of the human experience. Some might say the most fundamental.
Air New Zealand returns to Hobart and Seoul
If you notice an uptick in Kiwis making their way through the Mona, you know why.
European Waterways targets multi-generational families with ‘floating villa’ deal
The jury is still out on whether spending a week on a 'floating villa' with family is a hell or a paradise.
Luxury Escapes launches ‘sail away’ sale
Rest assured, you'll be getting your 'sails' and 'sales' mixed up for the rest of the day.
Rex-owned National Jet Express adds weekly charter between Brisbane and Orange
This is for mining and civil contractors, so please, put your holiday attire away.
Let the games begin. Viking introduces eye-watering benefits for the industry’s top 10 advisors
Did someone say 'trip to Venice'? Hold my coat, this one is far too good to miss!
Best friends or frenemies? What is the REAL relationship between sales and marketing?
We can all stop fighting over the corner office because our mothers were right - we are all important in our own way.
The Walshe Group Announces Two Key Appointments
What we really want to know is whether they got joint or separate welcome parties.
FAMIL: Agents explore the delights of Mauritius on 7-day tour
Go green with envy as you read this fabulous itinerary! Time to book that second honeymoon.
Hamad International recognised as world’s best airport at 2024 Skytrax World Airport Awards
Hamad airport is so good it is almost considered a destination in itself. Ballina, up your game.
Saudi Arabia highlights tourism investment opportunities at global investment event
Now is the time to start looking at Saudi Arabia if you are not already. There's big things to come.
“Rampant” – Aussies warned as dengue fever cases spike in Bali
Worried about Bali belly? Now you have something else to worry about.
TTC Tour Brand reveals slew of deals across operators including Trafalgar and Contiki
Everybody loves a bargain and you could do lot a lot worse than check out these deals from TTC!
Fiji Airways partners with Porter Airlines in US growth bid
Any initiative that gets more people visiting the delights of Fiji is a good initiative.
Flight Centre launches CruiseHQ – a marketplace exclusively for agents
The cruise industry has surpassed pre-Covid levels so this isn't one to miss!
Feeling festive? Wendy Wu tours unwraps Christmas collection
Get the Christmas hols booked now and avoid spending it with that elderly relative with dubious political views.
OPINION: In a world of screens, we crave experience
If you get feelings of deep shame and regret when you see your screen time, don't worry - you're not alone.
Sun Princess: High-end dining and world class entertainment awaits
If you are a foodie and you are not currently on the Sun Princess, we really have to ask - what are you doing?
YouGov: 2 in 5 Aussies would pay more for a sustainable hotel
If you want to be REALLY sustainable you can go camping. You just might lose the will to live.
“Can planes swim?” – Planes become boats as Dubai Airport is savaged by severe storm
Unfortunately, "can planes swim?" is a real life question and not an opener to a really bad joke...
Explora journeys reveals bespoke outdoor furniture designed by Matteo Nunziati
This is making your plastic table and chairs look really bad now, isn't it?
Bangkok Airways targets growth with renewed Sabre deal
Two stories abut Sabre's growth in one week and its only Wednesday! Watchout world.
PR agency Example wins pitch for InterContinental Sydney
We also went in for the contract but they said that a 'Be Our Guest'- themed TikTok was unoriginal! The cheek.
Norwegian Cruise Line reveals culinary experience aboard Norwegian Aqua
Once again, this TW journalist REALLY regrets writing this before getting lunch.
Signature Queensland hosts luxury tourism event
Known for its tropical beaches and unique wildlife, Queensland also offers luxury.
Capella Sydney recognised in prestigious Travel + Leisure’s 2024 ‘it list’ of best new hotels
You know that 'it girl' at school who everyone wanted to hang out with? Capella is the hotel version of that.
Rex launches 72-hour fare sale with NO school holiday blackout so you can take your kids (if you want to)
Sadly, leaving your children at home whilst you go on holiday is generally frowned upon.
Adventure World offers chance to connect with “heart and soul” of the US
I mean who hasn't dreamed of a road trip around the US?! Go with Adventure World and you're less likely to get lost.
Fiji’s family-owned luxury resort Likuliku Lagoon launches its own app
We were relieved to find out that having a "concierge in your pocket" referred to an app on your phone.
Hawaii: The US’ laid-back front door for Australians
If you needed another sign that you should definitely head to Hawaii - this is it!
Sabre targets Asia Pacific growth with latest hire
Call the Avengers! Sabre continues its bid for world domination with latest hire.
Air New Zealand signs its largest EVER deal for sustainable aviation fuel
Air New Zealand makes huge step towards sustainable travel. We bet it recycles its rubbish properly too.
IHG Hotels & Resorts continues regional growth with Sunshine Coast Holiday Inn
This Holiday Inn looks considerably flashier than some of the ones we have stayed at in our time.
Budget carrier Scoot welcomes first of 9 E190-E2 aircrafts
Here at TW we would like to offer Embraer E190-E2 a warm welcome! It's not easy being the first of the fleet.