Aviation

“Serious incident” on flight sees female passengers classified as children

A TUI flight took off more than 1,200 kilograms heavier than expected after an IT error classified all passengers with the title of ‘Miss’ as children.

According to the UK government’s Air Accidents Investigation Branch (AAIB), the glitch occurred after the flight reservation sheet was updated while the airline was grounded due to COVID-19.

“There was a fault in the system which, when a female passenger checked in for the flight and used or was given the title ‘Miss’, caused the system checked her in as a child,” the report concluded.

“The system allocated them a child’s standard weight of 35 kilograms as opposed to the correct female standard weight of 69 kilograms. Consequently, with 38 females checked in incorrectly and misidentified as children, the G-TAWG takeoff mass from the load sheet was 1,244 kilograms below the actual mass of the aircraft.”

In response to this “serious incident”, the AAIB said the operator introduced checks to ensure adult females were referred to as ‘Ms’.

According to BBC News, the difference in weight could have had a serious effect on take-off, but the report indicated operations were not compromised.

The flight, which departed from Birmingham Airport, landed safely in Majorca on 21 July 2020.

Travel Weekly has contacted TUI for comment, but did not receive a response by the time of publication. However, the airline told BBC News that the incident was isolated.

“The health and safety of our customers and crew is always our primary concern. Following this isolated incident, we corrected a fault identified in our IT system,” the airline said.

“As stated in the report, the safe operation of the flight was not compromised.”


Featured image source: iStock/bymuratdeniz

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Hotels

Aussie resort crowned Most Romantic Hotel in the World by Tripadvisor

Whip out the rose petals and Möet because the Land Down Under is now home to the most romantic hotel in the world according to this year’s Travellers’ Choice Best of the Best Awards for Hotels.

Share

CommentComments

Aviation

Virgin pushes back most short-haul international flights, as ScoMo refuses to guarantee quarantine-free travel in 2022

In what shouldn’t come as much of a surprise to you all, Virgin has followed Qantas in adjusting its international restart timeline.

Share

CommentComments

Cruise

Norwegian Cruise Line introduces first ship as part of new Prima Class

NCL has kicked off its first new class of ships in nearly 10 years with an absolute ripper of a vessel. Get a load of it right here.

Share

CommentComments

Wholesalers

TTC to share its huge DMC portfolio with the wider industry

The Travel Corporation has made the bold move of opening its destination management company portfolio to the rest of the industry.

Share

CommentComments

Aviation

Ex-airline CEO cops fine for refusing to provide menstrual leave

by Ali Coulton

This former top dog of the commercial aviation world argued that employees failed to provide “proof” they had their period, which doesn’t sound ideal, if you ask us.

Share

CommentComments

Destinations

REVEALED: The plan to transform Sydney’s Cockatoo Island

The plan would see the iconic island restored with added art, retail, dining and educational spaces. No word on whether the cockatoos would get a better choice of seeds and berries, however.

Share

CommentComments

Tourism

Allianz returns to the travel insurance fold

The insurance giant is back to service the travel sector. No word on its court case against ASIC, however.

Share

CommentComments

Aviation

Qantas delays international restart, as Joyce issues “hermit state” warning

Thought Qantas’ October timeline for the restart of international flights was looking rather precarious before last night’s Federal Budget reveal? Be proven right here.

Share

CommentComments

Cruise

CLIA creates new avenue for agents to lobby politicians on Australia’s cruise restart

Have your numerous attempts to highlight the plight of cruising to your local MP fallen on deaf ears? Help has arrived.

Share

CommentComments

Midweek Interview

Life in the time of COVID-19 with Cunard’s Katrina McAlpine

Cunard’s commercial director had plenty to share during her catch-up with Travel Weekly, including how she once saw a koala walk out of a bar.

Share

CommentComments

Aviation

British Airways staff (not actors) front airline’s first ad campaign since 2019

Got a minute to spare? Grab a cuppa and watch British Airways’ snazzy new ad starring the airline’s very own employees.

Share

CommentComments

Tourism

Health Minister says international travel “an incentive” for Aussies to get vaccinated

Got a few clients who desperately want to venture overseas, but aren’t keen on getting the jab? We highly recommend sharing this article with them.

Share

CommentComments