Qantas warns customers of refund scam

Scam alert yellow highway road sign against summer blue sky with clouds
By Alexandra Coulton


Qantas has issued a warning to its customers about scam phone calls and websites claiming to be the airline’s refund team.

According to the national carrier’s scam assistance page, and a tweet from the airline on 5 January, some customers are receiving phone calls claiming to be from the Qantas refund team asking customers to provide their credit card details so their refund can be processed.

Those who thought these phone calls were too good to be true were right. “These calls are not from us,” the page advises.

The airline is urging those who receive the calls not to provide personal or financial details or respond to the calls.

“If a Qantas consultant calls a customer directly to discuss their booking, they will always verify the customer’s identity before providing or discussing any booking details,” the airline said.

“If you need to speak to a Qantas consultant directly, call 13 13 13 within Australia or your local Qantas office.”

However, it seems the scammers have touched a nerve, as loads of Twitter users have commented on the tweet complaining about unpaid refunds.

“When would you guys even bother to reach out to your customers in the first place anyway? That’s a red flag that something is off,” @Rory_Flanagan said.

“I have been waiting over six months for my refund. How can I reach someone at Qantas?”@CathbTalbot said.

The airline also advised it is aware of fake websites claiming to be Qantas and listing toll-free 1800 numbers to call for flight cancellation refunds.

“These websites and numbers are not authentic Qantas websites or numbers,” the airline said.

If you and/or your clients have received such calls or come across a website claiming to be Qantas, you can report it at the Australian Competition and Consumer Comission (ACCC)’s ScamWatch website.

Featured image source: iStock/mattjeacock

Latest News

  • Aviation

Low-cost Indian carrier SpiceJet continues to burn cash

It’s not just low-cost Australian carriers that are facing hardship. SpiceJet, India’s version of Bonza, recently announced a 72 per cent reduction in its net loss versus last year. But, despite this improvement, the airline has posted losses for six straight years. But it has secured board approval to raise up to INR 30 billion […]

  • Attractions

SAKA Museum recognised in TIME magazine’s World’s Greatest Places 2024

AYANA Resort Bali’s newly-opened cultural and events centre, SAKA Museum has been recognised in TIME magazine’s World’s Greatest Places list for 2024. Part of AYANA Bali’s resort destination, the museum integrates Bali’s rich history with state-of-the-art facilities, making it the centrepiece for the island’s spiritual and cultural heritage. TIME magazine’s inclusion of SAKA Museum in […]

  • Cruise

Silversea taps Barbara Biffi as senior vice president for global sales

Ultra-luxury and expedition cruise travel brand, Silverseas, has announced Barbara Biffi as its new senior vice president of global sales. Biffi joined the company in 2007, holding numerous positions and gaining a deep understanding of the brand, the preferences of its guests and its strategic goals, the company said. An Italian national with a wealth […]

  • Technology
  • Travel Agents

Amadeus welcomes FCM Travel as new reseller partner of Cytric Easy

Cytric Easy, the travel management tool embedded in Microsoft Teams, is to be integrated into FCM Travel portfolio. Amadeus and FCM Travel have extended their Cytric distribution agreement to include Cytric Easy. With this new agreement, global travel management company FCM Travel, becomes a reseller of the innovative travel management collaboration solution embedded into Microsoft […]