Aviation

Qantas warns customers of refund scam

Qantas has issued a warning to its customers about scam phone calls and websites claiming to be the airline’s refund team.

According to the national carrier’s scam assistance page, and a tweet from the airline on 5 January, some customers are receiving phone calls claiming to be from the Qantas refund team asking customers to provide their credit card details so their refund can be processed.

Those who thought these phone calls were too good to be true were right. “These calls are not from us,” the page advises.

The airline is urging those who receive the calls not to provide personal or financial details or respond to the calls.

“If a Qantas consultant calls a customer directly to discuss their booking, they will always verify the customer’s identity before providing or discussing any booking details,” the airline said.

“If you need to speak to a Qantas consultant directly, call 13 13 13 within Australia or your local Qantas office.”

However, it seems the scammers have touched a nerve, as loads of Twitter users have commented on the tweet complaining about unpaid refunds.

“When would you guys even bother to reach out to your customers in the first place anyway? That’s a red flag that something is off,” @Rory_Flanagan said.

“I have been waiting over six months for my refund. How can I reach someone at Qantas?”@CathbTalbot said.

The airline also advised it is aware of fake websites claiming to be Qantas and listing toll-free 1800 numbers to call for flight cancellation refunds.

“These websites and numbers are not authentic Qantas websites or numbers,” the airline said.

If you and/or your clients have received such calls or come across a website claiming to be Qantas, you can report it at the Australian Competition and Consumer Comission (ACCC)’s ScamWatch website.


Featured image source: iStock/mattjeacock

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Travel Agents

Company behind Helloworld agencies placed into liquidation

by Huntley Mitchell

Despite the efforts of administrators to keep it afloat, the company couldn’t sustain enough cash flow to survive.

Share

CommentComments

Aviation

Rex scraps break-even forecast for FY21, as Melbourne lockdown bites

The airline’s bean counters have been forced to revisit their FY21 guidance with a red pen.

Share

CommentComments

Events

Wet Gucci bags, a medical emergency and “men peeing everywhere”: Luxe Whitsundays lunch ends in disaster

The coveted event, which Tourism & Events Queensland partnered on, was reportedly cut short by an hour-and-a-half following a medical emergency.

Share

CommentComments

Destinations

Visit Sunshine Coast hires new head of marketing

VSC has appointed a new CMO, who we assume will report to the CEO. We had no intention of using so many acronyms, BTW.

Share

CommentComments

Cruise

“Not asking for special treatment”: CLIA slams government’s cruise ban extension

Staff at CLIA’s Aussie office have been told to give Joel Katz a wide berth today following the Health Minister’s latest announcement.

Share

CommentComments

Wholesalers

Bunnik Tours releases first-ever WA trip

The family-owned tour company has added WA to its domestic repertoire. We hear Dennis Bunnik has also added a few more hits to his karaoke repertoire.

Share

CommentComments

Aviation

Virgin Australia flies in new chief commercial officer

Meanwhile, mooted retirement presents for John MacLeod included a Big Mouth Billy Bass singing fish and a day clock.

Share

CommentComments

Destinations

STUDY: Victoria tops nation with highest return on destination marketing investment

TTF’s Margy Osmond reckons Australian states and territories need to pull their socks up when it comes to tourism expenditure.

Share

CommentComments

Aviation

Influencer exposed for faking business-class flight

The influencer who pulled this stunt is also a French reality TV star and model, which we reckon is the trifecta of most hated professions.

Share

CommentComments

Hotels

Newcastle’s first five-star hotel opens its doors

The hotel is in the city’s iconic Roundhouse building, meaning the hotel bar has a 360-degree view of Newcastle’s skyline, which could prove problematic for those looking for the exit after a few cocktails.

Share

CommentComments

Travel Agents

FCM rolls out global net-zero carbon offsetting program

Meanwhile, Travel Weekly has upped its sustainability credentials with some new office recycling bins. The old ones were getting pretty gross.

Share

CommentComments

Cruise

Royal Caribbean avoids charges over White Island tragedy

The cruise line, which carried 24 Australians to the island on the day of the tragic eruption, is not among the 13 parties facing charges from New Zealand’s work safety watchdog.

Share

CommentComments