“Australia’s worst-performing airline”: Qantas apologises over poor performance

“Australia’s worst-performing airline”: Qantas apologises over poor performance

Following months of complaints, lost luggage, and cancelled and delayed flights, Qantas has apologised to its travellers for failing to live up to the expectations people have of the airline.

Qantas plans on responding to this by cutting flights and hiring more staff over the next few months.

The airline’s domestic and international CEO Andrew David spoke on Sydney radio 2GB where he acknowledged that the airline has been letting down its customers as it has been recovering from the COVID lockdown period.

“My apology to all your listeners,” David told Sydney radio 2GB on Wednesday.

“We are the national carrier, people have high expectations of us, we have high expectations of ourselves and clearly over the last few months we have not been delivering what we did pre-COVID.”

David said that the lost luggage and flight cancellation rates were now getting back close to 2019 levels.

“We have reduced some of our flying this month and we’re planning to do the same next month, recognising the operation pressures we have.”

Qantas has been recruiting more staff lately with 1000 new people hired since Easter when airports around Australia were congested with eager travellers.

“As those staff get trained… then hopefully we can add that capacity back in that we’ve taken out to adjust for the operation pressures we’re under,” David said.

An issue plaguing Qantas right now is the fallout from illegally sacking 1600 baggage handlers during lockdown, which the airline is disputing.

“We disagree with that decision and we are appealing,” David said.

This issue has not abated as baggage handlers are seeking to take new industrial action which could heavily impact travellers all over the country.

According to the Transport Workers Union (TWU), the action is in protest of the efforts by Dnata, the company which Qantas contracted for ground workers, to introduce an agreement that would effectively cut workers’ pay and bring in below-award minimum conditions.

TWU national secretary Michael Kaine said “overworked, exhausted workers” at Dnata have struggled over the past two years with no financial support.

“Rosters are severely understaffed, the most experienced workers are facing pay cuts while conditions are below award minimums,” Kaine said.

“Qantas has become Australia’s worst-performing airline in recent months, with understaffing of airport jobs causing delays, cancellations and lost luggage.

“Dnata has struggled to fill vacant positions because of low pay and casual, part-time work but rather than lift standards or guarantee workers more hours… Dnata tried to bring in overseas workers,” he said.


Featured Image: Andrew David/9news

Latest News

  • Hotels

Minor Hotels announces a new luxury Anantara on Bali’s Seseh Beach

Minor Hotels has signed an agreement to manage a new-build Anantara resort and branded residences on Seseh Beach in Bali, opening in 2027. The news Anantara Dragon Seseh Bali Resort will be the first luxury beachfront resort on Seseh Beach and the third Anantara Hotels & Resorts property in Bali. The Anantara Dragon Seseh Bali […]

  • Aviation

Solomon Airlines fills Air Vanuatu gap with flights from Port Vila to Auckland

Solomon Islands’ national carrier will commence direct flights between Port Vila and Auckland from 27 May, using Solomon Airlines aircraft to continue air services linking Vanuatu and New Zealand. Solomon Islands officials together with the Vanuatu Government has worked closely with relevant New Zealand authorities to continue interim flights servicing Auckland from Port Vila. This included […]

  • Aviation

Board Air Canada in Sydney’s CBD via a sleek Light Rail

Visitors flocking to Vivid Sydney will glide through the CBD in the newest addition to the Air Canada fleet – a sleek Light Rail tram wrapped in the airline’s unique livery. The Air Canada-themed tram is part of a new marketing campaign designed to put Air Canada in lights during the Vivid Sydney festival (25 […]

  • Cruise
  • News

Carnival Splendor to the rescue of Aussies and Kiwis left stranded in Vanuatu

Carnival Cruise Line’s Carnival Splendor has come to the aid of a group left stranded in Vanuatu, following the collapse of Air Vanuatu. The group, eight Australians and one New Zealander, were visiting the island of Santo when Air Vanuatu cancelled all flights, leaving them without a way home. Carnival Cruise Line responded by offering […]

  • Hotels

QT Singapore set to open in heritage Eastern Extension Telegraph building

Bookings open today for QT Singapore, in the historic former Eastern Extension Telegraph building along Robinson Road, the first property from QT Hotels & Resorts to open outside Australian and New Zealand. Previously Accor’s So Singapore, then the Hotel Telegraph, QT Singapore will officially launch on September 16 and will feature 134 rooms, ranging in […]

  • Hotels
  • News

Minor Hotels’ Anantara group reimagines the brand as its portfolio surpasses 50 properties

Anantara Hotels & Resorts is marking a significant milestone with a reimagined brand identity as recent openings across Europe, Middle East and Asia have propelled the brand portfolio beyond 50 properties. Part of the Minor Hotels group, the Anantara visual refresh takes an elegant, pared-back approach that enables each hotel’s unique character to shine – […]