Cruise

Princess Cruises introduces ‘Princess Promise’, rolls out MedallionClass fleetwide

In case you need another reason to convince your clients to book their post-pandemic cruise, Princess Cruises has just sweetened the deal.

The Carnival-owned cruise line has reinforced its commitment to its guests by introducing the ‘Princess Promise’, which will ‘make it right’ when any onboard service does not meet their expectations.

The line said in a release that this may include, but is not limited to onboard credits, future cruise credits or refunds.

On top of this, the line is expanding its ‘Book with Confidence’ policy, which now allows your clients to change their vacation plans 30 days prior to the day of departure, receiving cancellation fees as a future cruise credit.

This booking option is available for any cruise bookings made through to 2 March 2021 on voyages departing through to 31 October 2021.

Princess also announced it would roll out its MedallionClass Experience on its entire fleet in 2021.

The line said in a release it’s global fleet would feature the experience upon approval to return to service, offering new features that leverage touchless technologies and significantly enhance and personalise the guest experience, as well as support new health protocols.

Coral Princess, Diamond Princess, Emerald Princess, Grand Princess, Island Princess, Majestic Princess, and Sapphire Princess will return as MedallionClass ships, along with the new Enchanted Princess.

The MedallionClass Experience features the line’s OceanMedallion wearable device which replaces the traditional cruise card.

The device pairs with embedded IoT-driven innovative technology to expand touch-free options and personalisation on board Princess MedallionClass ships.

Using this fancy piece of tech, your clients can access touchless embarkation and disembarkation, keyless stateroom entry, contactless commerce, simplified safety training, on-demand food beverages and retail items delivered anywhere on board, service requests, location-based gaming and wagering and entertainment content via smart devices.

Princess Cruises president Jan Swartz said: “Innovation is allowing us to pair guidance from public health experts with the unparalleled touch-free capabilities of the OceanMedallion, honouring our commitment to health and safety, while continuing to reinvent and simplify the experience altogether.

“During this downtime, we’ve worked behind the scenes to re-engineer our operation to give guests maximum control of their cruise vacation, as well as to activate the Princess MedallionClass Experience on all of our ships.”

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Travel Agents

Savenio restructures commission model

There’s been plenty of tszujing happening over at Savenio lately. However, that’s not to suggest the “Fab Five” paid the agency network a visit.

Share

CommentComments

Aviation

Qantas still committed to October restart for international flights, says Joyce

Qantas’ CEO doesn’t plan on letting a few vaccine “speedbumps” get in the way of the flying kangaroo going international in October.

Share

CommentComments

Cruise

Florida Governor sues CDC and Biden administration, demanding resumption of cruising

The lawsuit claims the US government is “singling out” the cruise industry and costing the state billions.

Share

CommentComments

Destinations

Man blows almost $20,000 after refusing temperature check at Disney World

Today, in what NOT to do at Disney World, we bring you reports of a man who blew almost $20,000 after getting kicked out for refusing a temperature check.

Share

CommentComments

Road & Rail

Rail Europe launches fresh e-learning program for agents

Are you looking to get your rail bookings back on track? Go full steam ahead with this new online training tool.

Share

CommentComments

Destinations

Destination NSW appoints PwC’s Kathryn Illy as new GM of consumer marketing

Katherine Illy is joining Destination NSW as its new consumer marketing boss. However, Travel Weekly understands she is of no relation to Aussie rapper Illy.

Share

CommentComments

Aviation

New aircraft, more jobs and a bigger network: Virgin Australia fast-tracks growth plans

Virgin boss Jayne Hrdlicka trekked to a cabin crew training school in Brisbane this morn to deliver this very important update.

Share

CommentComments

Technology

“Truly changes the game”: Travelport unveils next-gen platform

The global travel retail player has new-look platform. However, we have no idea how the guying spinning on his head has anything to do with it.

Share

CommentComments

Hotels

“There was a knife in the pool”: Melbourne’s worst motel hits the market

Melbourne’s most notorious motel is up for sale, and its owners are hoping to get a few million for it.

Share

CommentComments

Destinations

Will Aussies actually be able travel to other countries via New Zealand?

Reports have been circulating about a loophole in the trans-Tasman bubble that could see Aussies travelling beyond the Land of the Long White Cloud.

Share

CommentComments

Events

NCL, Club Med and Globus team up for blockbuster roadshows

ATTN AGENTS: It’s time to get out of your track pants and into your business attire, because one of the first in-person trade events of 2021 is about to land.

Share

CommentComments

Destinations

Upgrades, revitalisation key focuses for Kakadu Tourism in 2021

Kakadu Tourism is upgrading and revitalising its attractions. Sources say the region’s saltwater crocodiles will be equipped with laser beams.

Share

CommentComments