Tourism

Passport typo ruins Sydney woman’s first holiday in 20 years

A Sydney woman was denied her first holiday in 20 years after a spelling error on her passport saw her turned away at check-in.

The 56-year-old mother was due to travel to Bali last weekend with her daughter when they were prevented from boarding their Jetstar flight.

“They were looking at my passport, it was a new passport… and the name on the passport was misspelt. It said Weddy instead of Wendy,” she told 9 News.

The woman, who gave her name only as Wendy, arrived at the luggage check-in early as she is in a wheelchair due to osteoporosis and lupus.

“I don’t understand how this could happen… it (her name) was everywhere and they checked it thoroughly at the post office.”

Wendy called the department of foreign affairs (DFAT) and was told she could get an emergency passport in just a few hours, so her daughter, whose passport was in order, boarded the flight and planned to meet her mother in Bali later.

“They (DFAT) called me and the woman was pretty vague about things and said I could get another passport and leave the country Monday night,” she said.

Wendy claims DFAT sent her a text message addressed to someone else during the call.

“Here we were on the phone discussing this error, and then straight away they go and send me something like this,” she said.

“She said I didn’t do it, I didn’t do it. It happened. They can’t even apologise.”

Wendy was told she would have to supply documents at DFAT’s office in person to receive the emergency passport but was unable to get a lift.

“When I called because I hadn’t gone in there, my lift didn’t turn up, a guy I spoke to said this is an error on our part,” she said.

“The passport won’t be an issue, we can do it over the counter.”

In the meantime, the single mum realised her Jetstar ticket had been forfeited as it had not been rescheduled, so she would have to buy a new ticket.

“It’s just been a nightmare. I can’t get my money back on travel insurance… the ticket was cancelled but I wanted to get a refund. It’s not likely I’d be able to go on a holiday again,” Wendy said.

“My daughter is over there… everything was fully paid for, we had a beautiful villa, so it’s a lot of money that I’ve lost.

“It’s the emotional cost, that’s … I can’t describe it.”

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Cruise

Viking ups its marketing tools for Aussie agents

Looking to impress your friends and colleagues with some very specific cruise ship fun facts? You’ve come to the right place.

Share

CommentComments

Destinations

Giant 2,000-year-old cat mural found in Peru

A huge drawing of a cat relaxing has been uncovered in Peru’s Nazca Desert, and now we know where we’re headed the second international borders open.

Share

CommentComments

Destinations

Queensland to reopen borders to NSW (except for Sydney)

Sydneysiders were seen kicking cans down the street this morning while shaking their fists in Queensland’s general direction following the announcement.

Share

CommentComments

Travel Agents

Helloworld’s retail network “largely intact”, as company lays out border and travel ‘bubble’ forecasts

by Huntley Mitchell

Travel Weekly has poured over Helloworld’s quarterly update to bring you this package of highlights.

Share

CommentComments

Technology

Emirates unveils new NDC-powered gateway for travel agents

Have you always found Emirates’ online trade platform to be a little clunky and lacking in capabilities? Relieve your tech-induced pain here.

Share

CommentComments

Road & Rail

Velocity Frequent Flyer partners with Hertz-owned car share company

Are you seeking other ways to boost your Velocity points than by buying a case of Virgin Wines or signing up for another credit card? Look no further.

Share

CommentComments

Hotels

NSW introduces strict new laws to regulate short-term rental market

The new laws include a ‘three strikes and you’re out’ approach for irresponsible hosts. However, that’s not to say they will be forced to wield baseball bats or chew tobacco.

Share

CommentComments

Cruise

Royal Caribbean updates 2021/22 Aussie sailings

The cruise line has also launched a new agent-focused campaign to help you get clients booking early.

Share

CommentComments

Wholesalers

Intrepid slashes prices for NT trips

Show your clients that they don’t need to leave the country to experience epic scenery with this banger deal from Intrepid.

Share

CommentComments

Aviation

Qatar Airways entangled in online recruitment scam

Adding to its already horrendous news week, the airline has become embroiled in an online recruitment scam.

Share

CommentComments

Wholesalers

“It’s good business to have”: Contiki boss talks pivoting to domestic and why agents should target youth travellers

Adam Armstrong began his stint at Contiki at an interesting time, to say the least. Here’s his game plan for the brand and his advice for agents.

Share

CommentComments

Travel Agents

Flight Centre boss demands proof of Queensland’s border closure advice

Skroo’s patience with the Queensland government is wearing thin, after making yet another request to see the medical advice that influenced the state’s border closure.

Share

CommentComments