Tourism

Passport typo ruins Sydney woman’s first holiday in 20 years

A Sydney woman was denied her first holiday in 20 years after a spelling error on her passport saw her turned away at check-in.

The 56-year-old mother was due to travel to Bali last weekend with her daughter when they were prevented from boarding their Jetstar flight.

“They were looking at my passport, it was a new passport… and the name on the passport was misspelt. It said Weddy instead of Wendy,” she told 9 News.

The woman, who gave her name only as Wendy, arrived at the luggage check-in early as she is in a wheelchair due to osteoporosis and lupus.

“I don’t understand how this could happen… it (her name) was everywhere and they checked it thoroughly at the post office.”

Wendy called the department of foreign affairs (DFAT) and was told she could get an emergency passport in just a few hours, so her daughter, whose passport was in order, boarded the flight and planned to meet her mother in Bali later.

“They (DFAT) called me and the woman was pretty vague about things and said I could get another passport and leave the country Monday night,” she said.

Wendy claims DFAT sent her a text message addressed to someone else during the call.

“Here we were on the phone discussing this error, and then straight away they go and send me something like this,” she said.

“She said I didn’t do it, I didn’t do it. It happened. They can’t even apologise.”

Wendy was told she would have to supply documents at DFAT’s office in person to receive the emergency passport but was unable to get a lift.

“When I called because I hadn’t gone in there, my lift didn’t turn up, a guy I spoke to said this is an error on our part,” she said.

“The passport won’t be an issue, we can do it over the counter.”

In the meantime, the single mum realised her Jetstar ticket had been forfeited as it had not been rescheduled, so she would have to buy a new ticket.

“It’s just been a nightmare. I can’t get my money back on travel insurance… the ticket was cancelled but I wanted to get a refund. It’s not likely I’d be able to go on a holiday again,” Wendy said.

“My daughter is over there… everything was fully paid for, we had a beautiful villa, so it’s a lot of money that I’ve lost.

“It’s the emotional cost, that’s … I can’t describe it.”

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Travel Agents

“I’ve been quite overwhelmed”: Agent wowed by client support

While most travel agents have been busy repatriating clients and working on refunds, one advisor was presented with a golden opportunity.

Share

CommentComments

Destinations

Destination Gold Coast recruits celebs for postcard campaign

A host of celebs and tour operators have been suffering from writer’s cramp after the destination marketing agency asked them to pen 3,000 postcards to Aussie families.

Share

CommentComments

Destinations

Aloha Friday Wrap: HTA adopts important declaration, Hawaiian Airlines’ new cookbook + MORE

Have your clients been sorely missing the Hawaiian Islands? Lift their spirits with the latest Aloha Friday Wrap.

Share

CommentComments

Aviation

Hawaiian Airlines creates ‘Sharing Aloha Series’ cookbook

Due to the popularity of Hawaiian Airlines’ ‘Sharing Aloha Series’, the airline has created a downloadable recipe book with all of the dishes for fans to make at home.

Share

CommentComments

Events

Hawaii Volcanoes National Park’s annual Cultural Festival to go virtual

Hawaii Volcanoes National Park is not letting the COVID-19 pandemic get in the way of its annual Cultural Festival.

Share

CommentComments

Aviation

Hawaiian Airlines extends ‘Book With Confidence’ waiver

Hawaiian Airlines has extended its Book With Confidence waiver to cover any new bookings made through 31 July 2020.

Share

CommentComments

Destinations

Hawaii Tourism Authority adopts Aina Aloha declaration

Hawaii Tourism Authority (HTA) has adopted the Aina Aloha Economic Futures declaration following a recent meeting of its board of directors.

Share

CommentComments

Aviation

WATCH: The ‘new normal’ of flying between the Hawaiian Islands

Hawaiian Airlines has shared a video to show the ‘new normal’ of flying between the Hawaiian Islands.

Share

CommentComments

Tourism

Linkd Tourism appoints new trade account manager

Here’s some positive recruitment news to offset some of the negative redundancy news that’s been doing the rounds in the travel industry lately.

Share

CommentComments

Aviation

YIPPEE! Virgin launches new Aussie routes, brings back ‘Happy Hour’ sales

The only thing we at Travel Weekly love more than new routes is cheap airfares, and this story features both! Well, except wine, of course – we value wine above almost everything.

Share

CommentComments

Travel Agents

Flight Centre gains access to additional funding to offset COVID-19 impacts

Skroo’s stress ball has scored a well-earned break after Flight Centre managed to secure some much-needed funding.

Share

CommentComments

Hotels

Hotel Wrap: Event hotels to give away 1,200 nights, Crystalbrook offers $100 bar tabs to interstate guests + MORE

Planning a domestic escape for your clients? Lucky for you, we’ve got a mix of deals, offers and openings to suit all tastes in this wrap.

Share

CommentComments