Only one-third of businesses could fill all travel agent vacancies in 2023: ATIA

A young man and a woman came to the travel agency. They want to go on a trip during their holidays. The girl agent offers them different countries. She shows it on the globe.
Edited by Travel Weekly

    Australia’s Travel Industry continues to face significant recruitment challenges, with only a third of businesses able to fill all vacancies for travel agent roles in 2023.

    The most recent Australian Travel Industry Association (ATIA) survey continues to show an industry-wide undersupply of suitably skilled workers.

    The level of suitably skilled workers was found to be lacking across the board, with 84 per cent reporting an undersupply of suitably skilled workers for travel agents. That number jumped to 100 per cent in relation to travel agency managers, 67 per cent for tour guides, and 45 per cent reporting an undersupply of suitably skilled workers for sales, marketing, and business development roles.

    The findings informed ATIA’s submission to the Government’s Skills Priority List for 2024, the critical process that guides funding support and projects for in-demand occupations.

    ATIA’s ongoing work on skills and jobs has resulted in its successful inclusion as one of just five select experts in the Travel and Tourism Strategic Workforce Advisory Group. This is part of the Roundtable for the Jobs and Skills Council for the Travel and Tourism Industry, facilitated by Service and Creative Skills Australia (SaCSA).

    ATIA’s influence extends beyond the immediate skills and training arena, with recent participation in consultations concerning the Passport Office’s governing legislation. With Australia having one of the highest passport application fees globally, ATIA has provided critical feedback on the fee increase methodology to maintain affordable passport accessibility for Australians.

    “This is a decisive moment for the travel industry. Being part of the Travel and Tourism Strategic Workforce Advisory Group enables us to directly voice the concerns and suggestions of our members, ensuring that the pressing needs for skilled professionals in our sector are not just heard but acted upon,” ATIA director of public policy and advocacy, Ingrid Fraser, said.

    “ATIA continues to be at the forefront of advocacy and support for the travel industry, facilitating a collaborative approach to overcome workforce challenges and foster a prosperous future for all industry stakeholders.

    “Our engagement with SaCSA and participation in government consultations underlines our commitment to advocate for a robust and accessible travel industry. We are dedicated to representing the interests of our members and ensuring that Australians can continue to journey with ease.”

    Latest News

    • Destinations

    Malolo Island Resort Fiji launches its own resort app

    Guests at the Malolo Island Resort can now get a better experience even before they arrive with the resort’s newly launched mobile app. Guests are encouraged to download and use the app ahead of their stay to build their itinerary. They can check-in prior to their arrival and make dinner and spa reservations all from […]

    • Tour Operators

    France on foot holiday savings

    Walking up a steep incline may be painful, but it is all worth it when you see that incredible view.

    • Aviation

    Beijing Capital Airlines launches new Melbourne route

    Beijing Capital Airlines hosted an exclusive brunch at the Yugen Tea Bar in South Yarra to celebrate the inaugural flight of its Hangzhou to Melbourne route. The flight landed at Melbourne Airport at 5am with 264 passengers, with the return flight departing at 7am. The new route connects Australia’s coffee capital with China’s tea capital. […]

    • News

    ATIA chair Tom Manwaring steps down from chair and board roles

    The Australian Travel Industry Association chair, Tom Manwaring, will step down after six years in the role and 10 years as a director. Manwaring will retire from ATIA after fulfilling Chair duties at the ATIA AGM tomorrow, 19 June, in Sydney. This follows the announcement of the departures of both Roy Merricks and Spiros Alysandratos […]

    • Cruise

    Seabourn introduces enhanced groups programs for travel advisors

    Leading ultra-luxury cruising and expedition travel company, Seabourne, proudly announces the “Seabourn Enhanced Groups Program” to elevate business prospects for travel advisors. This program introduces a revamped Tour Conductor Credit that offers shipboard credits or bonus commission for bookings. It also eliminates the need for deposits for small group allotments and increases group capacity. “Seabourn […]

    • Cruise

    Ponant’s latest luxury cruise expeditions for 2024 and 2025

    Head out to see the beauty of unique destinations on three bucket-list explorations of Australia with Ponant Cruise’s new luxury expeditions. Known for their luxury cruises, Ponant offers unique and truly exceptional sea voyage aboard sleek and intimately sized cruise yachts. They offer a range of discovery expeditions, and launched new cruises that take guests […]

    • Aviation
    • News

    Christine O’Reilly to replace Peter Hay as chair of Australia Pacific Airports Corporation

    Christine O’Reilly has been named as the new chair of Australia Pacific Airports Corporation (APAC) – the owner of Melbourne and Launceston Airports. According to a release, O’Reilly will replace Peter Hay on 1 October, who retires after five years as Chair of APAC. APAC CEO Lorie Argus said O’Reilly’s appointment comes at an exciting […]

    • Tourism

    The number one thing you can’t forget if you’re going to Europe & The Olympics

    As the Summer Olympics in Paris draws near, travel insurance comparison site Compare the Market is urging travellers to safeguard their European summer sports dreams by getting travel insurance for when the unexpected happens. While France seems like a decently safe country to visit, it’s crucial not to overlook the potential risks that could disrupt a holiday. From bed […]

    • Destinations
    • Partner Content

    The Solomon Islands’ is ‘Kulture-plus’

    Be grateful that your experience of 'headhunting' is limited to some random dude reaching out to you on LinkedIn.

    Partner Content

    by Travel Weekly

    Travel Weekly