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1 February, 2023

Livn has a new API system that’s tackling modern travel challenges head on

Livn has a new API to provide a flexible, personalised, seamless booking and customer management process to ensure all customers are provided with a seamless travel experience.

Travel needs in 2023 are growing more complex as the increased customer demand for real-time availability and bookings for tours, activities and attractions grows and with that, tour strategies and pricing configurations are becoming more dynamic, creating a wider gap between buyers and sellers of these products.

Livn’s new enhanced Reseller API (application programming interface) tackles these issues, allowing travellers, tour operators, travel agents and resellers to connect directly with each other through one convenient solution.

The new API is integrated with over 20 tour reservation systems, meaning higher product reach and flexibility to expand and scale, a streamlined booking process from start to finished and enabling any experience to be catered for.

Livn API workflow. (Supplied)

“Livn’s mission has always been to be a tech facilitator enabling distribution and access management between buyers and sellers of tours, activities and attractions, and we are constantly looking for ways to do this effectively,” said Steve Martinez, founder and CCO, Livn.

“Our enhanced API capabilities continue to make us the single most trusted choice to facilitate tour distribution.”

Not all reservation and inventory systems offer the same information, which is why the Livn content team ensures all products provide the necessary information, such as metadata, geolocation, images, terms and conditions, and cancellation policy. Resellers are guaranteed that all products will behave identically regardless of which reservation system they originated from.

The Livn API was created to keep up with the ever-changing connector landscape, observing best practices and remaining compatible with common and emerging standards. It’s easy to implement and provides reports and data insights for the procurement, accounting and quality assurance teams.

CTO, Hans Jagla, led the development and roll out of the enhanced API, and says, “The rigid structure, one workflow fits all approach that many were adopting was not going to age well into the future.

“We wanted to create a solution that was able to handle complex products and promote internal efficiencies. We have created a robust, sophisticated, scalable, and enterprise-ready solution for resellers”.

The technology infrastructure enables developers to connect their existing sales platforms via a single integration with the Livn API, allowing for new efficiencies and multi-channel sales competitiveness.

Travel companies can choose to connect to their preferred tour operators under their current commercial agreements or use Livn’s existing pre-negotiated rates for selected global products.

Livn is purely business-to-business and their connectivity roadmap is customer driven. Its hands-on approach means support at every step of the way, including a dedicated integration and certification team, onboarding and product content teams, and technical support. Livn also offers an initial implementation planning assistance and business case analysis to ensure product fit and the best return on investment for their clients.

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Email the Travel Weekly team at traveldesk@travelweekly.com.au

app application programming interfaces livn technology