Jetstar apologises to breast-pumping mum

Jetstar apologises to breast-pumping mum

Jetstar has apologised to a Queensland mother who was asked to cover up while expressing breast milk during a flight from Brisbane to Townsville.

Natalie Jane Sawyer complained the budget airline needed to better train their staff after a flight attendant asked if she had a cover on the Monday morning flight.

Ms Sawyer posted on Facebook that she was given a back row to herself to express while passengers were seated and the seatbelt signs were on, but the crew member requested the cover-up as people would soon be visiting the toilets.

While she admitted the attendant asked nicely, the mother-of-three said she was wearing a breast-pumping bra and a shirt was covering her pumps, so she wasn’t exposed.

“It shouldnt (sic) matter anyway if i was covered because legally i have a right to pump anywhere, anytime i want and if i feel the need to cover up i will do so and not because people have to walk down the aisle to the toilet,” she posted.

A Jetstar spokesman said the company attempted to contact Ms Sawyer on Monday afternoon to pass on their apologies.

“We want all mothers to feel welcome and respected when breastfeeding onboard our flights and deeply regret the offence caused by our crew member’s remarks,” the spokesman said.

“We’ll work with our crew and remind them of our breastfeeding policy to prevent this from happening to other mothers.”

Latest News

  • Business Travel

WEX business expansion in APAC means new role for Jason Hancock

WEX, the global commerce platform that simplifies the business of running a business, has appointed Jason Hancock as Managing Director of its International Business Payments division. With over two decades of experience in travel technology, payments, and finance, Hancock brings a wealth of expertise to his role. Holding a PhD in Computer Science and a […]

  • Travel Agents

Win a $100 voucher with Travel Agent Finder

Celebrate the new direct Brisbane-Dallas Fort Worth flights as Travel Agent Finder offers Aussie travel agents the chance to learn and win a $100 voucher. Agents must read Travel Agent Finder’s educational resources about Grapevine, Texas and complete the entry form to submit an entry. Entries close on Friday, 28 June and winner will be […]

  • Aviation
  • Sustainability

Emirates’ latest sustainability move leans on Singapore Changi’s impressive SAF stash

Emirates has begun using sustainable aviation fuel (SAF) as part of its agreement with Neste on flights departing from Singapore Changi Airport, marking its inaugural SAF investment in Asia. Approximately 3.3 million litres of blended SAF have been integrated into the fuelling system of Changi Airport over the last few weeks. Emirates is tracking the […]

  • Events
  • Food & Beverage

75th Toowoomba Carnival of Flowers’ Festival of Food and Wine

Celebrity chef and dessert specialist, Anna Polyviou joins Thirsty Merc, Pete Murray, Kate Ceberano and James Reyne at the 75th Toowoomba Carnival of Flowers. The three-day Festival of Food and Wine will run from 13-15 September and will showcase more than 35 local food and wine offerings. These include 15 pop-up cellar doors, cocktail bars, […]

  • Destinations

The Solomon Islands’ is ‘Kulture-plus’

Solomon Islanders are renowned for their gentle ways and omnipresent smiles, so it’s hard to imagine the people of the so-called ‘Hapi Isles’ were once feared as the South Pacific’s fiercest headhunters. Headhunting and cannibalism were widespread throughout the Solomon Islands history until the arrival of missionaries in the mid-19th century which the locals say […]

  • Cruise

Cruise Traveller’s new Scottish Highlands cruise tour package

Australian small ship cruising specialist, Cruise Traveller, offers a 20-night land and sea holiday in the UK aboard the Lord of the Glens. The tiny cruise line’s 52-guest boutique vessel, Lord of the Glens, is purpose-built to explore the intricate waterways and lochs of the Scottish Highlands. It boasts a rich, traditional ambience with polished […]

  • Cruise

Celebrity Xcel’s keel-laying ceremony in France, with 2025 inaugural sail planned

Construction has commenced on Celebrity Cruises’ next ship, Celebrity Xcel, with a keel-laying ceremony at the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France. An Edge Series ship, Celebrity Xcel will set sail in autumn 2025, with several new yet-to-be-revealed offerings. At the ceremony, Jason Liberty, president and CEO of Royal Caribbean Group (RCG), the parent […]

  • Destinations
  • Tour Operators

Globus unveils nine new independent tours for 2025

Coach touring brand Globus has unveiled nine new independent tours for 2025, from Bangkok to Bali and Abu Dhabi to Nepal. “With Globus Independent tours, our guests are free to enjoy the many benefits of touring, untethered and unscheduled,” APAC head of marketing, Globus family of brands (GFOB), Chris Fundell said. “Providing hand-picked hotel accommodations, […]

  • Hotels

Mandarin Oriental Hotel Group opens Mandarin Oriental Mayfair

The Mandarin Oriental has opened a second property in London, the Mandarin Oriental Mayfair, in the heart of historic Hanover Square. Designed by internationally renowned Rogers Stirk Harbour and Partners, the hotel is the first new build in Mayfair in over a decade. Bringing a modern architectural approach to one of London’s most storied squares, […]

  • Hotels

Outrigger Reef Waikiki Beach Resort unveils Coral Kids Club

On top of its US$85 million (AU$150m) transformation, Outrigger Reef Waikiki Beach Resort’s new Coral Kids Club provides an engaging activity centre for kids. Designed for keiki (children), ages 5-12, the activity centre offers daily cultural workshops with hands-on activities rooted around the Āina Guardian workbook. It was developed by Candes Gentry, co-author of Eat […]

  • Hotels

Minor Hotels announces fourth franchised hotel

Minor Hotels has added to its portfolio of more than 500 hotels in operation after signing Oaks Melbourne on William Suites as its fourth franchised hotel. The 220-room apartment hotel is the third Oaks property signed under a franchise model after the Oaks Toowoomba and Oaks Townsville Metropole. The proven success of these properties highlights […]

  • Destinations

Phuket unveils cutting-edge medical facility

Minor Hotels has announced Layan Life by Anantara, a world-class medical wellness facility that is set to elevate Phuket’s reputation as an international medical wellness destination. The new facility is set across 1,767sqm within the grounds of Anantara Layan Phuket Resort and is set to open in Q3 of this year. It offers a blend […]

  • Events

Out West Piano Fest comes alive in Bathurst

The three-day symphony of the senses comes back to Bathurst, at picturesque Blackdown Farm, as Out West Piano Fest returns 25-27 October. Located just five minutes away from Bathurst NSW is a pastoral heritage, art, and culture. It was also once home to Australian artist, Tim Storrier. The extensive gardens in full spring bloom offer […]

  • Attractions
  • Cruise

Japan in Bloom with Cruise Express

Send clients out to experience the best of the Land of the Rising Sun with Cruise Express and their Japan in Bloom expedition, a 21-night adventure. As interest in Japan hits an all-time high, Cruise Express is pleased to announce its ultimate Japanese bucket list trip. This adventure is geared for Australians wanting to tick […]