Hundreds of Aussies stranded in Bali as Jetstar grounds half its long-haul fleet

Little boy brings his own suitcase alone to departure terminal in Ngurah Rai Bali International Airport

Hundreds of Aussies have been left stranded in Bali following multiple Jetstar cancellations with some forced to wait more than a week before returning home.

Since the beginning of September, eight services between Melbourne or Sydney and Denpasar have been cancelled, affecting 4,000 travellers according to ABC News

Jetstar has ruled the cancellations up to “engineering” issues with the airline’s Boeing 787 fleet plagued by all manner of problems from lightning and bird strikes to global supply chain issues.

According to the Sydney Morning Herald, half of Jetstar’s long-haul fleet has been grounded as a result of these issues.

The airline’s chief pilot Jeremy Schmidt said five special services would be deployed to being people home.

“The majority of impacted passengers have now been re-accommodated and our teams are working hard to find the remaining 200 or so impacted passengers an alternative option,” Schmidt told ABC News. 

“We have also offered a flight credit or refund to passengers who no longer wish to travel and accommodation and meal vouchers for those who require it.”

Some passengers have had to wait for more than a week to be rebooked on another Jetstar flight while others have forked out thousands to get home with other airlines.

Melbourne woman Meagan Mulder, who has been holidaying in Bali with her family and friends told that one of her travel companions paid more than $10,000 to get home via Kuala Lumpur.

Another holidaymaker, Sydneysider Sonia Myers, was travelling with her 85-year-old father and his 70-year-old friend when her flight was cancelled last week.

The airline rebooked Myers’ flights for 12 September, eight days after their original flight.

“Literally at the buffet breakfast this morning, everyone’s talking about it, everyone’s stuck here,” she told ABC News.

“People are really upset. Some people are going to lose their jobs, some people have children, some people have work commitments that are really quite important, and some people just don’t have the money to stay here.”

Myers said she struggled to find accommodation that would meet the accessibility needs of her travel companions who both live with disabilities after their flights were cancelled and she was worried they would run out of medication if they are delayed again.

However, Myers said Jetstar’s customer service had been fantastic.

“I don’t see Jetstar staff as a problem, I think Jetstar management needs to take a good hard look at themselves,” she said.

“If they are unable to put planes in the air that can make a trip back to Sydney, they shouldn’t be selling them in the first place.”

This isn’t the first time Jetstar cancellation has left Aussies stranded overseas recently, with a group of travellers left stranded overnight in Tokyo’s Narita Airport on 28 August after the airline cancelled a connecting flight from Finland to Australia.

To make the situation worse, the passengers were not allowed to leave the airport to enter hotels due to COVID travel restrictions, leaving them stranded in a cordoned-off section of the mostly shutdown airport terminal without food or water.

Image: iStock/Pande Putu Hadi Wiguna

Latest News

  • Aviation

Hawaiian Airlines celebrates 20 years of flying to Australia

Hawaiian Airlines marked 20 years of flying to Australia at an appropriately themed cocktail party for 150 guests at Hyde Bar, Pullman Quay Grand Circular Quay, featuring hula dancers, Hawaiian musicians, mai tais, mango martinis and leis. Among the guests were Sydney Airport Station Manager Kathy Mainerd who was also present for the very first […]

  • Aviation

How well did Singapore Airlines handle the aftermath of turbulence terror

It was a routine flight for the passengers and crew of SQ321, taking off from London en route to Singapore. But about 10 hours into the flight, with breakfast service underway, horror-struck, the plane entered an air pocket and dropped a suspected 6000 ft in just three minutes, killing one man and injuring several others. […]

  • Hotels
  • News

Hari Nair On How Expedia Is Tackling Hotel Industry Challenges Head On

Like its counterparts globally, the Australian hotel industry faces many challenges, particularly in the wake of the COVID-19 pandemic. Rising operating costs, increased competition for talent, and changing traveller expectations have forced hotels to adapt quickly to remain competitive. At the recent EXPLORE conference in Las Vegas, Hari Nair, Global SVP & GM of Lodging […]

  • Attractions
  • Tourism

“I wanna try it!” – Internet goes WILD over the world’s largest plastic slide

If you are of a certain millennial age persuasion you may remember rainbow road on Nintendo’s Mario Kart. Evidently created by someone fresh from an acid trip, rainbow road allowed you to drive your kart merrily over a twisting, luminous, multi-coloured road suspended in space, all whilst listening to mildly aggressive techno music. If your […]

  • Aviation

Board Air Canada in Sydney’s CBD via a sleek Light Rail

Visitors flocking to Vivid Sydney will glide through the CBD in the newest addition to the Air Canada fleet – a sleek Light Rail tram wrapped in the airline’s unique livery. The Air Canada-themed tram is part of a new marketing campaign designed to put Air Canada in lights during the Vivid Sydney festival (25 […]

  • Destinations

Australia’s value to the UK visitor economy now the highest on record

A record number of Australians are visiting Britain and spending more than ever before, according to the latest official statistics highlighted by Britain’s National Tourist Agency, VisitBritain. In 2023, Australia’s value to the visitor economy was the highest on record. Visitors from Australia spent a record-breaking £1.6 billion ($3.07 million) on their trips to the […]

  • Tourism

Sensory Tourism Australia launches new travel experiences for vision-impaired international visitors

Sensory Tourism Australia launched its brand at the Australian Tourism Exchange in Melbourne this week and is set to provide inclusive and accessible products for vision-impaired international visitors. Sensory tourism is an emerging concept that presents destinations differently, with less emphasis on traditional sightseeing – created by the founders of Cocky Guides, an award-winning group […]

  • Destinations

Dubai tourism numbers soar despite Middle East conflict, top boss tells Travel Weekly

An exclusive Q&A with Shahab Shayan, Dubai Tourism Regional Director for Asia-Pacific addressing all the questions you might have. The Middle East is opening its doors to tourism. Qatar airport has been crowned No.1 airport globally and Saudi Arabia seems to be attracting a buzz. Where does Dubai fit into this equation? We are excited […]

  • Cruise
  • News

Carnival Splendor to the rescue of Aussies and Kiwis left stranded in Vanuatu

Carnival Cruise Line’s Carnival Splendor has come to the aid of a group left stranded in Vanuatu, following the collapse of Air Vanuatu. The group, eight Australians and one New Zealander, were visiting the island of Santo when Air Vanuatu cancelled all flights, leaving them without a way home. Carnival Cruise Line responded by offering […]

  • Hotels
  • News

Minor Hotels’ Anantara group reimagines the brand as its portfolio surpasses 50 properties

Anantara Hotels & Resorts is marking a significant milestone with a reimagined brand identity as recent openings across Europe, Middle East and Asia have propelled the brand portfolio beyond 50 properties. Part of the Minor Hotels group, the Anantara visual refresh takes an elegant, pared-back approach that enables each hotel’s unique character to shine – […]

  • Tourism

Club Med Musandam is newest addition to the resort group and a first for the Middle East

Club Med has announced the newest addition to its Exclusive Collection portfolio with the opening of Club Med Musandam, the first Club Med resort in the Middle East. Set to be unveiled in 2028, the development of Club Med Musandam marks a significant investment milestone, surpassing the $100 million mark. A ground-breaking development as a […]

  • Luxury
  • Products

Louis Vuitton champions travel in campaign featuring Roger Federer and Rafael Nadal

Louis Vuitton has relaunched its iconic Core Values Campaign with a new chapter that sees tennis champions Roger Federer and Rafael Nadal. Shot by industry legend Annie Leibovitz, the campaign features the tennis icons summiting a mountain together in the Dolomites of Italy with the tagline ‘There are Journeys that turn into Legends’. Together, they […]

  • Aviation

Garuda and Singapore Airlines to offer reciprocal benefits to frequent flyers, plus explore revenue sharing arrangements

Garuda Indonesia and Singapore Airlines will deepen their commercial partnership and offer reciprocal benefits to their frequent flyer program members, plus explore revenue sharing arrangements for flights between Indonesia and Singapore, subject to regulatory approvals.  The frequent flyer program agreement was signed by Garuda Indonesia CEO Irfan Setiaputra and SIA CEO Goh Choon Phong in […]