Travel Agents

Helloworld, Magellan are “friends” of FC, not enemies: Skroo

Tara Harrison

Flight Centre might be a juggernaut in the travel agent space, but Managing Director, Skroo Turner, said he doesn’t see fellow agencies as threats.

Speaking exclusively to Travel Weekly, Turner said, surprisingly, he doesn’t see other agency networks as competitors or enemies.

“The people who are our friends are Helloworld and Magellan,” Turner said.

“Because the better they are at their job, the better we are, the better our industry is, and we’ll have better results.”

But Turner has no doubt about who his competitors are.

“It’s the direct suppliers and a couple of OTAs – Expedia, Booking.com and the airlines,” he told TW.

That’s not to say that Flight Centre isn’t showing the OTAs who’s boss, however, especially after their recent financial profits and numerous business acquisitions. And did we mention the agency scored a recent ‘Employer of Choice‘ award too?

“We’ll do a billion dollars online this year – we’re reasonably well into it,” Turner said.

“Generally, you can’t be great at everything. The online players would not be great if they tried to do travel as we do,” he said.

“It’s early days. We won’t get a dominant position online but with time we’ll improve. Customers will book simple stuff online and use us for more complex bookings.”

Turner earlier told TW about his plans for retaining novice travel agents, something he said is one of the major business priorities.

“We’ve got to be providing customers with the right sort of expertise – the main thing is retaining novices.”



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Wholesalers

Dennis Bunnik crashes Europe tours to celebrate restart of summer season

Joint-CEO of Bunnik Tours has joined travellers for a quick jaunt to Europe, because who says clients are the only ones who get to enjoy the travel restart!

Share

CommentComments

Hotels

DayAway lands in Australia

The online booking site is here to show Aussies that you no longer have to trawl through your travel a directory for somewhere to stay.

Share

CommentComments

Tourism

Catalan Tourism Board launch grand tour and announce alliance with FC Barcelona

If witnessing FC Barcelona beat some Aussies in a football game last night wasn’t enough Catalonian culture for you, maybe consider a nice tour through the Catalonian country side to really take it in!

Share

CommentComments

Hotels

Jackson Hole reveal what’s new for the Winter 22/23 season

If it’s been 2 and a half years since you’ve been skiing then Jackson Hole have you sorted with a variety of new adventures on offer this year.

Share

CommentComments

Events

Get to know one of our incredible Travel DAZE speakers, Dr. Karl! Tickets are going fast!

Travel DAZE is fast approaching and we have Australia’s most loved clever person gracing us with an incredible talk on the psychological benefits of travel.

Share

CommentComments

Hotels

Airbnb leaves China amid ongoing lockdowns

Like a soon to be ex-wife that complains about her husband never leaving the house, Airbnb is leaving the reclusive Chinese market.

Share

CommentComments

Aviation

Scoot launches flights to South Korea’s ‘Hawaii of East Asia’

Want a Hawaiian holiday but got yourself banned on your last trip? Here’s the next best thing.

Share

CommentComments

Aviation

Register for duo, Air New Zealand’s new training and engagement hub and be in the draw to win some epic prizes

Air New Zealand launched its new training and engagement hub called duo, with training, campaigns, incentives the latest brand updates, plus more.

Share

CommentComments

News

Samoa finally announces border re-opening!

The Pacific Island paradise has been working hard to get travel ready and will soon welcome Aussies back to its sunny shores!

Share

CommentComments

Aviation

“Heroic” flight attendant comes to the rescue as woman gives birth on Frontier Airlines flight

We here at Travel Weekly think this woman deserves a raise, or at least an honorary midwifery degree.

Share

CommentComments

Aviation

Are you a ‘local legend’? Bonza is on the lookout for 17 ambassadors!

We feel as though a local legend could either be a dedicated charity worker in the community or someone who frequently drinks beer out of a shoe!

Share

CommentComments

Events

Travel DAZE speaker Matt Endycott from nib chats all things travel! Get your tickets now!

We’ve got Matt Endycott – one of our exciting speakers – to share his thoughts on the industry. Come to Travel DAZE to hear Matt discuss all things travel!

Share

CommentComments