Travel Agents

Flight Centre launches online help hub for travellers, signs deal with Rex

Flight Centre has launched a new online help hub designed to make things easier for customers facing the challenges of planning their next trip in these uncertain times.

Kelly Spencer, general manager for Australia at Flight Centre, said anyone in the world browsing flightcentre.com.au was welcome to access the Travel Help Centre, with no login or any requirement to make a purchase.

“We care about all travellers, not just our own customers, which is why we’ve created the Travel Help Centre so there’s one source of information for everyone,” she said.

With planning domestic or international travel being a juggling act at the best of times, Spencer said travellers must now also consider things like border closures, vaccine and quarantine requirements, booking amendments and cancellations.

“We understand that in these times people have many more travel concerns than they used to, and require more post-booking support for things like baggage requirements and insurance,” she said.

“Our collective travel brain of thousands of agents, holiday and airfare experts and accountants is now accessible to all travellers. We invite them to experience our experience in these challenging and uncertain times.”

Kelly said a simple tap or click on the ‘Help & Support’ drop-down menu on the homepage is all it takes for travellers to access the Travel Help Centre.

From there, customers can type their questions directly into a search bar or browse what they’re after by category, or they can open over 100 articles that answer hundreds of FAQs.

The Travel Help Centre is part of a wider revamp of the Flight Centre site. A reconfigured navigation architecture now offers a more logical layout of information that makes it easier to sequentially plan components of a holiday such as flights, accommodation, car hire and packages.

Users can also access an interactive map that displays domestic and international travel restrictions.

“We know the world will open up soon, and we’re ready for it,” Kelly said.

“Our new Travel Help Centre is just one part of our big-bang readiness for what is going to be a very busy, exciting and, albeit, challenging time for the travel industry.”

The broader Flight Centre Travel Group (FCTG) has also signed an agreement with Regional Express (Rex) which enables the company to sell and promote the airline’s flights to its leisure and corporate travel customer base globally.

FCTG chief executive Graham “Skroo” Turner said: “We are delighted to enter into this agreement with Rex for the benefit of our customers who book across our diverse business streams.

“Rex’s customer-centric principles align with ours, and its dedication to providing vital air services, particularly to our remote and regional communities, is significant. We look forward to playing a part in Rex’s exciting growth strategy moving forward.”

John Sharp, deputy chairman at Rex, said: “This will give consumers even greater access to both our national, regional and domestic networks, and will further enhance our brand awareness.

“It also means we will be in an even stronger position once lockdowns are lifted and borders reopen to capture more of the pent-up demand from travellers keen to fly again.”


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Wholesalers

Give your clients a taste of Wabi-sabi with InsideJapan’s new cultural journey

Don’t worry; the new trip doesn’t involve eating loads of that little green paste that comes with your sushi, that’s WASABI, not Wabi-sabi. However, if that’s your thing we won’t stop you.

Share

CommentComments

Hotels

Welsh hotel cops criticism for charging almost $400 for access to its bar

The hotel owner said he introduced the fee because he was tired of finding strangers in his garden, which is the most Welsh thing we’ve ever read.

Share

CommentComments

Destinations

This tourism ad is so weird and trippy, it’ll have you declaring “WTF did I just watch?”

Did you perhaps take an ecstasy tablet in your misspent youth? Travel Weekly warns this ad could bring it back on 15 years later.

Share

CommentComments

Technology

Sabre’s Nicole Regel promoted to regional role

Travel Weekly understands Nicole Regel is eyeing the IKEA JÄRVFJÄLLET leatherette swivel chair in charcoal after her recent promotion.

Share

CommentComments

Cruise

P&O extends Aussie cruise pause, as Pacific Adventure emerges from dry dock

Don’t let the headline fool you; this article also contains some uplifting cruise news to give sail-savvy agents a little Friday boost.

Share

CommentComments

Tourism

Travel industry veteran takes “black sheep” approach to help brands navigate COVID landscape

Trish Shepherd, the mastermind behind this new company, has assured us it’s got nothing to do with agricultural practices, as we first imagined.

Share

CommentComments

Destinations

“A wonderful spectacle”: Spain’s Tourism Minister suggests using catastrophic volcanic eruption to attract visitors

The country’s Tourism Minister is in hot water after she appeared to propose using a volcanic eruption that has destroyed hundreds of homes to lure tourists to the Canary Islands.

Share

CommentComments

Aviation

WATCH: Flight attendant promises to annoy passengers who don’t wear a mask

As you can imagine, the comment section on this TikTok user’s video was… divided, to say the least.

Share

CommentComments

Tourism

Tourism Minister says international borders will reopen by Christmas “at the latest”

by Ali Coulton

Dan Tehan has urged states to stick to the national plan and encouraged Aussies to “roll up their sleeves”.

Share

CommentComments

Hotels

IHG’s Leanne Harwood elected first-ever female president of the Accommodation Association

Hospo industry veteran Leanne Harwood is back in the headlines, and this time it’s about her very deserving new role.

Share

CommentComments

Aviation

Passenger claims flight attendant told her to glue a mask to her distressed toddler’s face

A mother has taken to social media to call out a flight attendant who she claims gave her a rather distressing ultimatum.

Share

CommentComments

Travel Agents

Strong take-up of AFTA membership continues

If the current demand for AFTA membership is anything to go by, there’s a lot of confidence that agents can clear the remaining pandemic hurdles.

Share

CommentComments